Politiques de l'hôtel
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
Feel free to unwind with a drink in your room—just keep in mind, we only serve and sell to guests 21 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment and we don’t offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Connecting Room Policy
Traveling together with family or friends? Some of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Credit Card Policy
If you plan to pay by plastic, the cardholder’s name should match the name on the room reservation. If the names aren’t the same, you’ll need to send us a Credit Card Authorization Form completed and signed by the cardholder before checking in.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Extra Bedding Policy
If you’re staying in a king Aloft room and need an extra sleeping space, we’ll happily provide a rollaway for just $10 per night. (Unfortunately, rollaways can’t be rolled into a double queen room.) And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you, but there’s no guarantee.
Animals are family, too! That’s why Aloft Winchester welcomes all dogs! Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all free to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key and is open from 6 am to 11 pm daily.
Aaahhh…breathe easy! We're a 100% smoke-free environment. You’re welcome to light up outside, but local health code requires you to be at least 20 feet away from any hotel entrance while smoking. Smoking in-room will result in a 200 USD fee.