Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided. A minimum deposit of $50 will be authorized at check-in for charges to the room. Any unused balance will be released at check-out.
Animals are family, too! That’s why Aloft Plano welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver. Guest must occupy a room on the first floor.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Pre-Paid Reservation Policy
Credit Card used for pre-paid reservations must be presented at check-in. This is for the cardholder’s protection. If cardholder is not present, full payment will be taken on presented card, and the pre-payment will be credited back. Additional authorizations for incidental charges can be processed on separate card.
The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.
Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $500 fine for anyone lighting up inside the hotel. Smoking is permitted outside, at least 10 feet from an entrance.