Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Arizona, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Check Cashing Policy
Sorry—we don’t offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Animals are family, too! That’s why Aloft Phoenix-Airport welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! And be sure your pooch is safely secured in a pet crate for any alone time in your Aloft room.
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
Aaahhh…breathe easy! We're a 100% smoke-free environment including all guest rooms and public spaces.