For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on exchange rate used by the hotel and are subject to exchange rate fluctuations.
Credit card charges are subject to additional currency conversions by bank or credit card companies,
which are not within the hotel's control and may impact the amount charged to your credit card.
Please contact the hotel if you have any questions.
Limited Restaurant Hours Until April 30, 2014
Until April 30, 2014, Crave Wine Bar & Restaurant will have limited hours of operation. Please contact the hotel for further information.
Disability Access Policy
The hotel is compliant with disability access requirements. Disability access compliant guest rooms are available.
In Thailand, alcohol is for adults only—so we serve and sell only to guests 20 years and over. (Remember your ID card or passport!).
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
No Checks. Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
For families travelling with young children, please contact reservations directly at firstname.lastname@example.org to confirm connecting room availability.
Our standard currency is, of course, the Thai Baht. But if you haven't yet made it to a local ATM, no worries—we accept U.S. dollars too. We'll calculate the cost according to the day's exchange rate, and add a surcharge for the transaction. Our advice: paying by credit card is usually your best bet for the best exchange rate.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we ask that you do inform us of any change in departure when you check in (we'll ask you to initial the departure date with us). Those changing their departure date after this time will be charged for the full reservation.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Extra Bedding Policy
We don't have any rollaway beds, but many of our Aloft Rooms offer two queen-size beds, so be sure to ask if that's what you need. And, we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft for kids program) which are available at no extra charge.
There is a maximum of 3 adults or 2 adults plus 2 children under 12 years of age allowed per room when sharing existing bedding.
Gift Certificate Policy
Want to redeem or purchase a gift certificate? Give us a buzz before you arrive and we’ll take care of all the details.
Late Checkout Policy
Feel free to sleep in—checkout time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Late checkouts may be possible, depending on availability, for a fee. The late checkout fee varies, depending on the time of the requested late checkout. For checkouts before 6 pm, the fee will be equal to 50% of the nightly room rate plus tax. Checkouts after 6 pm will be charged one night plus tax.
Each room’s existing bedding can accommodate a maximum of either three adults or two adults plus two children under 12 years of age. Children aged 12 and older are considered adults, and an extra charge will apply.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Sorry, but Fido and Fluffy will have to stay behind—pets aren’t allowed at Aloft Bangkok Sukhumvit 11.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
We accept all major credit cards, but if plastic's not your thing, we're happy to accept cash too. With cash payment, you'll need to pay the complete room fee (including taxes) in advance, plus a Baht 2,000 per night security deposit. Of course, you’ll get the extra back at check-out when we settle your bill, after a quick room inspection to make sure everything's in order.
Aaahhh…breathe easy! All of our public spaces are 100% smoke-free, and smoking guest rooms are available upon request.
Sorry—we don’t offer a waitlist. But check back again soon for an opening!