Aloft Brussels Schuman
- Place Jean Rey
- Brussels,
- 1040
- Belgium
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- Phone: (32)(2) 800 0888
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- 11:32 AM
Announcements
Special Conditions
Car Free Day Information: September 22, 2013
Please note that Sunday, September 22, 2013 is Car Free Day in Brussels. City roads are closed to all motorized vehicles. Please contact the hotel for further information or visit www.stib.be/index.htm?l=en for public transport options.
Currency Fluctuation
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Policies
Disability Accessible Policy
The hotel has eight accessible rooms and one wheelchair available for guest use. In order to reserve an accessible room or the wheelchair, please email reservations.brussels@starwoodhotels.com.
Alcohol Policy
In Brussels, alcohol is for adults only—so we only serve and sell to guests 18 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Check Acceptance Policy
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. The hotel has 10 connecting rooms in total; however, connecting suites are not available. Please send an email to reservations.brussels@alofthotels.com for connecting room arrangements.
Currency Policy
Our standard currency is, of course, the Euro. But if you haven't yet made it to a local ATM, no worries—we accept U.S. dollars too. We'll calculate the cost according to the day's exchange rate, and add a surcharge for the transaction. Our advice: paying by credit card is usually your best bet for the best exchange rate.
Early Departure Policy
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For non-prepaid reservations, an early departure fee will not apply if the departure date is changed upon check-in. Otherwise, fees may be up to 100% of the confirmed length of stay. For further information, please email severine.louis@starwoodhotels.com.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email marie.anne.paolillo@starwoodhotels.com. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Pet Policy
Animals are family, too! That’s why Aloft Brussels Schuman welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly at reservations.brussels@alofthotels.com to discuss a waiver.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy
A cardholder must be present for the hotel to accept a credit card for payment. Otherwise, the cardholder must complete and submit a credit card mail order form.
The form can be requested by emailing reservations.brussels@starwoodhotels.com but can only be returned by fax at (0032)(2) 645 6777.
Smoking Policy
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 250€ fine per incident for anyone lighting up inside the hotel.
Visa/Passport Policy
A valid passport or a valid identification card from the guest's country of origin is required at check-in (no copy will be taken).
Waitlist Policy
Hotel does not offer a waitlist. Please check back to find availability.