Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Extra Bedding Policy
Cribs and inflatable camp beds are complimentary, but are subject to availability at check-in and cannot be reserved in advance. One inflatable camp bed per room is available for a child aged 12 or younger. Cribs are available for children up to 2 years old; however, the hotel does not provide infant blankets, crib bumpers, or pillows.
Family Plan Policy
One inflatable camp bed is available per room for children 12 or younger. The camp beds are complimentary, but must be requested and are based on availability.
Hotel does not offer a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we’ll do our best to find you a room that’s ready, at no extra charge. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can’t squeeze you in early, we’ll be happy to hang on to your luggage in the meantime. If you absolutely must check in to one of our amazing rooms before 3pm, we recommend that you include the previous night when booking your reservation.
Early Departure Policy
For non-prepaid reservations, an early departure fee will not apply if the departure date is changed at check-in. Otherwise, fees may be up to 100% of the confirmed length of stay.
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stay a bit longer? Let us know and we’ll try to keep the room available for you for a fee. The rate varies, depending on the time of the requested late checkout. For checkouts before 3pm (local time), the fee is equal to 30 EUR. For checkouts between 3pm and 6pm, the fee is equal to 70 EUR. Checkouts after 6pm are charged one night’s room rate plus tax. There’s no guarantee, but if we need you to clear the room, we can always stash our suitcase somewhere else until you’re ready to go.
The hotel has nine rooms that are accessible to guests with disabilities, as well as one wheelchair available for guest use. Accessible rooms are located on floors with elevator stops and emergency exits, and most connect to a room with a king-size bed. To request an accessible room or the wheelchair, please email email@example.com.
In Brussels, alcohol is for adults only—so we only serve and sell to guests 18 and over. (Remember your ID!)
Babysitting/Child Care Policy
Babysitting services can be arranged through the Front Desk. A minimum of six hours is required. For more information, please email firstname.lastname@example.org.
Animals are family, too! That’s why Aloft Brussels Schuman welcomes one cat or dog weighing up to 35 pounds* per room. Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! Pets must be kept on leashes in public areas.
* If your pet weighs more than 35 pounds, please contact the hotel directly at email@example.com to discuss arrangements.
A valid passport or a valid identification card from the guest's country of origin is required at check-in (no copy will be taken).
Health & Well-Being Policies
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 250€ fine per incident for anyone lighting up inside the hotel.
Sorry, it’s nothing personal—but we don’t accept personal checks or travelers checks for payment.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email firstname.lastname@example.org. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
At check-in, the amount of the stay (room rate per night) plus 50 EUR to cover incidentals is required.
The hotel accepts third-party payments up to a maximum of 1,500 EUR. For non-contracted company billing, an authorization form must be obtained and received email@example.com at least 10 days before arrival. For amounts over 1,500 EUR, a bank transfer must be arranged.
Bank transfer forms must be requested at least nine days before arrival. Payment must be received at least seven days before arrival. For a credit card authorization form or for more information on bank transfers, please email firstname.lastname@example.org.