Per State Law, Luxury Room tax is calculated based on the full retail (Rack) rate of the room type occupied by the guest, regardless of the confirmed room type/rate. This includes situations where upgraded rooms are provided either via paid upgrade, Suite Night Awards or as a Platinum benefit. All other taxes are based on the confirmed rate. Any change in tax structure is subject to change without prior notice. Please contact the hotel directly for further information.
Regole per le prenotazioni
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Regole per il check-in e il check-out
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Hotel features fully-accessible rooms on the lower floor. These rooms have a wide bathroom door and lowered bathroom fixtures. Wheelchair is available on request.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Regole in materia di salute e benessere
Aaahhh…breathe easy! Our hotel's public areas are a 100% smoke-free environment. You're welcome to light up outside and on the designated smoking floor.
Regole relative ai pagamenti
Cheques may be accepted based on prior approval by the Finance Controller.
Credit Card Policy
All guests must check in with a valid credit card. Guests must notify the hotel if they would like to pay with a debit card. The hotel is not responsible for any penalties due to the use of or access to debit cards. To arrange payment by a third-party credit card, please contact the hotel’s front office at least seven days prior to your arrival.
We accept all major credit cards, but if plastic’s not your thing, we’re happy to accept cash too. You’ll need to pay the total room fee (including taxes) in advance, plus 5000 INR security deposit. Of course, you’ll get the extra back at check-out when we settle your bill, after a quick room inspection to make sure everything’s in order.