Announcements & Policies
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering eight guest rooms with wheelchair-accessible features.
In the state of Illinois, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Check Cashing Policy
Check cashing services are available, subject to approval, to guests who present valid identification.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready (with priority to Starwood Preferred Guest members). No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Food & Beverage Policy
The hotel does not allow outside food or beverages consumed in the lobby during operating hours of our W xyz Lounge. All outside food and beverages should be consumed in the guest rooms.
Animals are family, too! That’s why Aloft Bolingbrook welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Aaahhh…breathe easy! We're a 100% smoke-free environment.