Quartos e tarifas
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Políticas do hotel
Disability Access Policy
Guests with special needs will feel right at home! We're fully compliant with disability accessibility regulations, including offering guest rooms with accessible features and wheel chair rentals. Contact the Guest Service Manager or front desk for assistance. TDD equipment is not available.
Feel free to unwind with a drink in your room or at our Nook Restaurant, w xyz bar, or re:fuel—just keep in mind, alcohol’s not allowed in the hotel’s public places.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Our standard currency is, of course, the Renminbi (CNY). But if you haven't yet made it to a local ATM, no worries—we accept U.S. dollars too. We'll calculate the cost according to the day's exchange rate, and add a surcharge for the transaction. Our advice: paying by credit card is usually your best bet for the best exchange rate.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation or special promotion.
Please note the prepaid rates will not be refunded in the case of an early departure.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
If you'd like to check in before 9am, we'll need to charge you a fee equal to one night's room rate.
Extra Bedding Policy
We don't have rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Family Plan Policy
Feel free to bring the kids, children 17 years of age and under sleep free in existing bedding. Cribs are complimentary but are subject to availability. There is a maximum of two adults and two children (under 17 years old) allowed per room. Guests 18 and above must reserve a second room.
Gift Certificate Policy
Want to redeem or purchase a gift certificate? Give us a buzz before you arrive and we’ll take care of all the details.
Animals are family, too! That’s why the Aloft Nanhai, Foshan welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Third Party Payment Policy
The hotel does not accept third party payment. Credit cards are not accepted for pre-payment
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
We accept all major credit cards, but if plastic's not your thing, we're happy to accept cash too. With cash payment, you'll need to pay the complete room fee (including taxes) in advance, plus a CNY 600 security deposit. Of course, you’ll get the extra back at check-out when we settle your bill, after a quick room inspection to make sure everything's in order.
Aaahhh…breathe easy in our non-smoking area! You’re welcome to light up outside, but local health codes mean you need to stay at least 20 feet away from any hotel entrance.
Make sure your paperwork’s in order—a valid passport is required at check-in.
Sorry—we don’t offer a waitlist. But check back again soon for an opening!