Políticas do hotel
Guests with special needs will feel right at home! We offer several guest rooms with accessible features such as roll-in showers and grab bars.
Alcoholic beverages are strictly prohibited for all individuals, regardless of age, per law in the Kingdom of Saudi Arabia.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
The hotel has plans in place for catastrophes, disasters, and emergencies. Plans are available for review at the front desk.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Extra Bedding Policy
Each guest over the age of 12 will incur a fee of 75 SAR per night for an extra bed. A maximum of one extra bed or crib can be added to a guest room. An extra bed or crib may be available upon request and must be confirmed directly with the hotel. Additional fees are not calculated automatically in your total room bill and must be paid separately during your stay.
Family Plan Policy
Children 12 years of age and under sleep free in existing bedding when shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
Before or during the booking of your reservation, please contact the hotel to ensure that a gift certificate is applicable.
For security purposes, valid identification is required at check-in. Acceptable forms include a passport with Saudi visitor or resident visa or an Iqama ID (residence card).
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know early and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
In an effort to create a peaceful environment for all of our guests, please be advised that parties of any kind are not permitted in any of our guest rooms or suites. Noise complaints are taken very seriously and may result in eviction without compensation.
Package Handling Policy
We’re happy to accept and hold packages sent to you, free of charge—just pick them up at the front desk.
Sorry, but Fido and Fluffy will have to stay behind—pets aren’t allowed at the Aloft Riyadh.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel accepts major credit cards and cash (including some foreign currencies) as forms of payment. For guests booked through local companies with pre-approved lines of credit, hotels bill may be settled through their companies. A non-guest who wants to pay for a guest’s stay must submit an authorization form for a third-party credit card or a bank transfer.
Our splash pool offers family fun from morning to night! But please be careful—kids can’t splash around alone, so be sure they’re always accompanied by an adult. Due to local laws, the pool has separate times for men and women. Please contact the hotel for exact times.
Aaahhh ... breathe easy! Most of our guest rooms and public spaces are smoke-free environments. Smoking is allowed in several designated rooms. So please follow our rules—there’s a hefty cleaning fee per night for anyone lighting up in a non-smoking room.
Make sure your paperwork’s in order—a valid visa is required for any foreigners to enter the Kingdom of Saudi Arabia. At check-in, we’ll need to take a photocopy of your passport’s visa page, as required by law. Only original, valid, and current passports and forms of identification will be accepted. Photocopies and digital photos will not be accepted.
Voucher Acceptance Policy
Before booking your reservation, please contact the hotel to ensure that a voucher is applicable.