Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Some of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Extra Bedding Policy
We don't have any extra rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Check-In & Checkout Policies
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk and we’ll settle your bill for just the nights you stayed.
Guests with special needs feel right at home! We are fully compliant with ADA regulations, including offering either a King or Queen/Queen guest room with accessible features. We are happy to offer ADA kits for the hearing impaired and wheelchair availability. Wheelchair request should be submitted in advance and is based upon availability.
In the state of Florida, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
For information regarding interrupted travel due to a hurricane, please contact the hotel directly.
Animals are family, too! That’s why the Aloft Jacksonville Tapestry Park welcomes dogs up to 40 pounds.* Cats and other pets are not permitted. Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
* Pets are not allowed in the hypoallergenic room types.
Health & Well-Being Policies
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our non-smoking rules—there's a $250 fine per night for anyone lighting up inside the hotel.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
We're happy to cash personal checks for Starwood Preferred Guest (SPG) members, up to $50 per day, with valid identification. Other conditions may apply.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For the cardholder's protection, the credit card used for pre-paid reservations must be presented at check-in. If the cardholder is not present, full payment will be taken on presented card, and the pre-payment will be credited to the original credit card. Additional authorizations for incidental charges can be processed on separate card.