Traveling together with family or friends? Four of our Aloft rooms can be connected—usually a king room or suite with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Politique relative à l’enregistrement et au départ
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Animals are family, too! That’s why Aloft Zhengzhou Zhengdong New District welcomes dogs up to 40 pounds. Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all available to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Politique relative aux règlements
The hotel accepts cash, credit or debit cards and bank transfers/Alipay as forms of payment. Local company checks and Traveler’s checks are not accepted.
A valid credit card must always be presented upon check-in. Please contact the hotel directly if a credit card authorization form is needed or if payment will be in the form of a bank transfer, Alipay or a check from a local company.