Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features. Please contact the hotel directly should you need TDD equipment and to check wheelchair availability.
In the state of California, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? We have a few Aloft rooms that can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Early Departure Policy
If you have a sudden change of schedule and need to cut out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Extra Bedding Policy
We don't have any extra rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Animals are family, too! That’s why Aloft San Francisco Airport welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Credit/Debit Card Policy
Credit and debit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.
Unless a valid third-party payment submission has been received by the hotel at least 24 hours prior to arrival, guests with prepaid reservations must present the credit card originally used to make the reservation as identification upon check-in.
Third-party credit card payments can be arranged by contacting the hotel’s accounting department at least 72 hours prior to arrival. Third-party payments for individual reservations must be authorized via telephone. Electronic credit card authorization submissions are accepted only for group reservations. Please contact the hotel for further information.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $100 (USD) fine per night for anyone lighting up inside the hotel.