Quartos e tarifas
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Políticas do hotel
Guests with special needs will feel right at home! We offer disability-accessible facilities throughout the hotel, including guest rooms with accessible features upon request.
Feel free to unwind with a drink in your room—just keep in mind, we only serve and sell to guests 21 and over. (Remember your ID!)
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected—usually a king room with a double queen. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Exchange Rate Policy
Our standard currency is, of course, the Malaysian ringgit. But if you haven't yet made it to a local ATM, no worries—we accept U.S. dollars too. We'll calculate the cost according to the day's exchange rate, and add a surcharge for the transaction. Our advice: paying by credit card is usually your best bet for the best exchange rate.
Early Departure Policy
If you have a sudden change of schedule and need to check out early, stop by the front desk. We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Early Arrival Policy
Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Extra Bedding Policy
We don't have rollaway beds, but many of our Aloft rooms offer two queen-size beds, so be sure to ask if that's what you need. And we're always eager to accommodate your little ones, with baby cribs and child-size air mattresses (thanks to our camp Aloft program) available at no extra charge.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaway beds are not available. Baby cribs are complimentary.
Be sure to bring ID—valid photo identification is required upon check-in.
Late Checkout Policy
Based on availability, late check-out is possible for a fee. For check-outs before 6pm, the fee will be equal to 50% of the nightly room rate plus tax. Check-outs after 6pm will be charged one night's room rate plus tax.
A deposit of 200 MYR will be collected per day for miscellaneous purposes. Of course, you’ll get the extra back at check-out when we settle your bill.
Sorry, but Fido and Fluffy will have to stay behind—pets aren’t allowed at Aloft Kuala Lumpur Sentral.
Our splash pool offers family fun from morning to night! But please be careful—there's no lifeguard on duty. For that reason, kids under age 12 can't splash around alone, so be sure they're always accompanied by an adult. For everyone's safety, splash is only accessible with a guest room key.
Aaahhh…breathe easy! We're a 100% smoke-free environment including all guest rooms and public spaces.
Make sure your paperwork’s in order—a valid visa is required for some foreign travelers to enter Malaysia. At check-in, we’ll need to see all foreign travelers' passports and take a photocopy of your passport’s visa page, as applicable according to law.