Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Regole per il check-in e il check-out
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Florida, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Animals are family, too! That’s why Aloft Orlando Downtown welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Please also note that pets must be attended at all times while staying with us - both in the rooms and the public space. There is a waiver that must be completed at check-in for all pets.
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss.
Regole in materia di salute e benessere
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $250 (USD) fine per night for anyone lighting up inside the hotel. Smoking will only be permitted in designated outdoor areas.
Regole relative ai pagamenti
Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check cashing services.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. Please contact the hotel for further information.
Gift Certificate Policy
Hotel gift certificates are not available for purchase. Gift certificates are generated only by the hotel and are generally used for charitable and promotional purchases. Certificates include booking instructions and can be redeemed by calling the hotel directly.
All major credit cards are accepted, as well as cash and traveler's checks. Cash can be used to settle hotel charges; however, a valid credit card must be furnished upon check-in as a form of deposit. Personal checks are not accepted. Credit card authorization forms are accepted. Please contact the hotel for further information.