Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? A limited number of our Aloft rooms can be connected. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Early Departure Policy
An early departure fee of one night's room rate plus taxes will apply to guests departing prior to their scheduled departure date.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Babysitting/Child Care Policy
The hotel does not provide babysitting or child care.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages, as well as storage. Please contact the hotel directly for the exact fee.
Animals are family, too! That’s why the Aloft Atlanta Downtown welcomes dogs up to 40 pounds. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 250 USD fine per night for anyone lighting up inside the hotel.
Sorry, it’s nothing personal—but we don’t accept personal checks for payment.
All reservations must be guaranteed by a valid credit card. The name on the credit card must match the picture ID provided at check-in. Cash and third-party payments are not accepted.