Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Tennessee, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
The hotel does not allow any outside alcoholic beverages in the common areas. All beverages can be purchased at the w xyz(SM) bar.
Age Requirement Policy
Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Check Cashing Policy
Sorry—we don’t offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Connecting Room Policy
Traveling together with family or friends? Some of our Aloft rooms can be connected. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Credit Card Policy
If you plan to pay by plastic, the cardholder's name should match the name on the room reservation. If the names aren't the same, you'll need to send us a Credit Card Authorization Form completed and signed by the cardholder before checking in.
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule.
All guests checking into the hotel must provide a government issued ID at the time of check-in. The name on the reservation must match the name on the ID.
Late Checkout Policy
Feel free to sleep in—check-out time isn’t until 12 noon. Looking to stick around a bit longer? Let us know and we’ll try to keep the room available for you. There’s no guarantee, but if we need you to clear the room, we can always stash your suitcase somewhere else until you’re ready to go.
Animals are family, too! That’s why Aloft Nashville West End welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a $500 fine per night for anyone lighting up inside the hotel.