Políticas del hotel
Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible features.
In the state of Ohio, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!)
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Connecting Room Policy
Traveling together with family or friends? We have a few Aloft rooms that can be connected—either a king room with a double queen or a king room with a king room. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Credit Card Policy
Unless a valid third-party payment submission has been received by the hotel at least 24 hours prior to arrival, guests with pre-paid reservations must present the credit card originally used to make the reservation as identification upon check-in.
Early Departure Policy
You can make changes to your reservation at check-in. However, any change that is made less than 24 hours before your arrival will incur an early departure fee of one night’s room rate plus tax.
Gift Certificate Policy
Guests requesting to use a gift certificate issued by the property must contact the hotel directly.
Animals are family, too! That’s why the Aloft Beachwood welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
* If your dog weighs more than 40 pounds, please contact the hotel directly to discuss a waiver.
Credit/Debit Card Policy
Credit and debit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be responsible for any resulting fees or charges.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's a 250 USD fine per night for anyone lighting up inside the hotel.