Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.
Connecting Room Policy
Traveling together with family or friends? Many of our Aloft rooms can be connected. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Check-In & Checkout Policies
Early Arrival Policy
Check in at 3pm or later and your Aloft room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime. Be mindful that checking in prior to 9am may incur additional fees.
In the state of Texas, alcohol is for adults-only—so we only serve and sell to guests 21 and over. (Remember your ID!) Feel free to unwind with a drink in your room or at w xyz(SM) bar—just keep in mind, alcohol’s not allowed in the hotel’s public places.
Package Handling Policy
The hotel will gladly store deliveries for guests, though space is limited. One to three boxes, packages, or letters (each less than 10 pounds) can be stored at no charge for up to two days before a guest’s arrival. Fees based on weight will be charged for four or more packages of any weight, any package heavier than 10 pounds, or any package that arrives more than two days before arrival.
The hotel does not assume liability for stored materials. Palletized shipments and any shipments that weigh more than 50 pounds will not be accepted.
Packages sent to the hotel must be addressed to the attention of the event manager handling your function, as well as the name and date of your event. The package should be labeled as follows:
First and Last Name of Registered Guest
Conference or Group Name and Arrival Date
c/o Sales Manager (not applicable if event is not at the hotel)
Any materials requested to be shipped back to your organization must be arranged with the manager on duty and will be subject to a 10 USD service charge per shipment. Packages left behind without delivery instructions will be discarded. Arrangements and payment must be made before the hotel agrees to ship any materials.
Animals are family, too! That’s why Aloft Houston Downtown welcomes dogs up to 40 pounds.* Our pet-friendly arf(SM) program offers a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay upon request and based on availability. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping! All guests with pets must sign a pet waiver at check-in. Please contact the hotel directly for further information.
*If your dog weighs more than 40 pounds, please contact the hotel directly for approval.
Health & Well-Being Policies
In an effort to create a peaceful environment for all guests, parties of any kind are not permitted in our guest rooms without prior approval from management.
Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our no-smoking rules—there's up to a 500 USD fine per night for anyone lighting up inside the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For the cardholder’s protection, the credit card used for a prepaid reservation must be presented at check-in. If the cardholder is not present, full payment will be taken on a presented card, and the prepayment will be credited to the original credit card. Additional authorizations for incidental charges can be processed on a separate card.