• For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.

Physical Address

  • One Eastern Gateway, Royal Victoria Dock
  • London,
  • England
  • E16 1FR
  • United Kingdom
  • Phone: (44)(20) 3203 0700
  • Fax: (44)(20) 3203 0701

Secure Fax Number for Credit Card Payment

Fax: (44)(20) 7290 7584

Secure fax machines are located in private spaces in the hotel and have restricted access. We take care to ensure that your information is never accessed by anyone other than associates that need the data to process your request.


Billing & Commissions

General Billing
Our billing department can assist you in setting up credit facilities, sending you a copy of your past invoice, or confirming a bank transfer.

To assist you in your claim please be sure to note your IATA or TIDS number and the reservation name, date and confirmation number.

Pro-Forma Invoices
Should you require a pro-forma invoice then please contact our reservations team.

  • Phone: (44)(20) 72907456
  • Fax: (44)(20) 72907406

Front Desk

For assistance with an easy breezy stay, please reach out to our front desk team. When you arrive at Aloft London Excel, take the lift or stairs to the ground floor.