Rated 1 out of 5 by blakers8 Good example of a bad franchise
Here's the thing with this aloft...it could be a really good draw, but there's too much cost cutting going on every place you look.
I've never seen more exterior lighting on a hotel before...which is great. Problem is, none of it is on. Same goes for a good portion of the interior lighting. I won't get into the other cost-cutting details...the lighting is what just happened to catch my eye the most. Well, that and the dirty floors in my room.
I stayed for 3 nights...was supposed to stay 4, but on the 3rd I found 3 dead bugs in my room - 2 in the bed. That was pretty much it for me...so I found another local Starwood property.
I wanted this to be a great place to stay. I've never stayed at aloft, but I fit the target demo perfectly, and I've been inside a few back home in Dallas and they've been great. This one however, should be an embarrassment to Starwood. It's time to check up on the franchising standards here.
For anyone considering this particular aloft, stay less than a mile away at the Westin for just a tad more. It's a FAR better investment. Even if it's just one night.
December 6, 2013
Rated 4 out of 5 by BJP1 Comfortable, friendly, fun
This was my second stay and my expectations were met and exceeded! The staff is friendly and offers area entertainment suggestions. The rooms and property are neat and spotless.
So close to airport ...
August 16, 2012
Rated 5 out of 5 by GREGO71 Great atmosphere and comfort
The staff were great except for the barmaid. She was inattentive and only concerned with a phone call and a friend stopping by. The motel is super, we like the atmosphere and contemporary feel.
May 20, 2014
Rated 4 out of 5 by DonnaW Housekeeping rude air conditioner terrible
Check out is noon so why is housekeeping knocking at the door at 8:45am. Did not check in until 11pm tired. No mention of gold status at check in. Air conditioner overly loud and blasting on one bed.
April 10, 2013
Rated 5 out of 5 by reunion13 very convenient to airport
nice hotel. staff is courteous, and the room is very nicely furnished. the food at the bar seems overpriced, and the server seems more interested in how much tips she gets than serving the customers.
July 3, 2013
Rated 5 out of 5 by skypilot2 Like the Style
European styling. I like it. Nice place
September 10, 2014
Rated 2 out of 5 by Sunfun57 Not Ready
Rooms weren't ready nor were they clean when they were supposed to be ready. Reserved several rooms and had several other family members that had rooms reserved and they were very displeased.
July 22, 2013
Rated 5 out of 5 by LDM2012 Great hotel
One of the best deals in travel !!
I travel over 75% a year , the GYM is dead on , the rooms are incredibly functional , clean , modern and very cool .
Great staff , great value , no bull !!
August 26, 2012
Rated 2 out of 5 by 5617 Think the concept missed it's mark
First glance is very "Ikea" which was cool. That's it. No Tissue paper, Poorly stained carpet, Spitballs on the ceiling!!! No creamer or extra toilet paper in the room! Served it's purpose.
September 17, 2013
Rated 3 out of 5 by Cbrownatx Was not impressed with the service
Shuttle took forever at the airport. Over 45 minutes! Leaving the hotel it was a better. A 30 min wait.
Still waiting for the REFRESH department to call me back about a lost item.
November 14, 2012
Rated 5 out of 5 by dovster very pleased
we booked 3 rooms for a family of 8 and were delighted with our stay at the hotel.
beds were great. bathroom doors slide open,however a towel can be used to prevent this from happening:)
July 31, 2013
Rated 2 out of 5 by JB77 poor service and room not adequately prepared
When we arrived there was no soap in the shower, or coffee. The coffee pot still had an old used filter in it. The second day, towels were taken but none replaced, and no coffee again.
October 7, 2013
Rated 2 out of 5 by Blondie32 Great staff but needs work
Sheets not clean on check in. Staff gladly changed room, but rug badly stained in substitute room. Checked out a day early and unlikely to return. Sorry, @SPG. Not at your usual level.
September 1, 2012
Rated 4 out of 5 by CMJ0313 Enjoyed my stay!
The hotel staff was very friendly. The hotel is very contemporary!! The only thing missing would be if the rooms came with a microwave. I would definitely stay at the Aloft again!!
August 14, 2013
Rated 4 out of 5 by Gemma1 Nice hotel
Nice hotel, staff great, Big disappointment for me was they got a new general manager and the GM took some amenities away and raised the price per night, as told to me by staff.
November 1, 2013
Rated 3 out of 5 by BWIuncleanroom Gave me a room that had not been cleaned
Not a good experience...sent me to a room that was not clean...had to go all the way back downstairs to get a new key...the next room had a funky smell as well as the elevator
June 26, 2013
Rated 4 out of 5 by Railtraveler717 Fun atmosphere!
Great place to stay for easy access to DC. Fun bar and nice work out facility - rooms appointed well and comfortable but could be cleaner. love the in room fridge and coffee!!
April 19, 2013
Rated 5 out of 5 by H167 New and Edgy
Appeals to younger generations. Lounge area that opens to bar area and pool table is conducive for mingling outside of your travel companion. A refreshing option to the norm.
March 31, 2013
Rated 4 out of 5 by laxmom I would stay here again!
I enjoyed this hotel and the staff was very kind and helpful. My only issue was that housekeeping does not understand the sign that hangs on the door that asks for privacy.
July 12, 2012
Rated 5 out of 5 by mm148 Best Aloft
The friendliest staff I have encountered in a very long time and I spend at least two months a year in hotels! I was not a big fan of the Aloft brand until I stayed here.
November 4, 2012
Rated 2 out of 5 by btraveler1 close to airport
The value is that it is close to BWI, but so are most of the other chains. The bad part is that the carpets were stained and the comforter clearly had not been laundered.
August 9, 2013
Rated 4 out of 5 by Slingym57 Only for a day
After a long trip I needed to stay somewhere before I returned home. I was tired and needed rest. I remembered this place in VA and decided to check-out the one in MD.
November 15, 2013
Rated 5 out of 5 by WestcoastJoe Quick and easy
Quick and easy. Check in to check-out it was simply quick and easy. Simplistic but not simple, welcoming but not overbearing. A great place to stay to get things done.
December 23, 2012
Rated 5 out of 5 by Johnhsr love the rooms
clean, neat, staff is very helpful. i stayed here with my wife a few months ago. She thought i had set it up well in advance. She thought it was so plush.
May 29, 2014
Rated 3 out of 5 by Jeff218 Amenities
Room was nice and staff was excellent, but there was no TV guide and guide on the screen did not work. Also, I thought the items in the snack area were too expensive.
November 29, 2013
Rated 4 out of 5 by raslease dofferent but functional
Front desk was too busy, just one person to check in and out and answer phones. Internet was difficult to connect up with, had to try at lease 4 to 5 times each time.
May 4, 2013
Rated 5 out of 5 by clk1 Friendly staff great accomodations
Greeted in a very friendly manner. The rooms were very welcoming and comfortable. We used the park stay and fly the shuttle was very prompt to and from the airport.
September 27, 2012
Rated 5 out of 5 by Wheelsrjk Excellent stay
This hotel is very user freindly, and ideal for either a before or after stay at BWI airport. The rooms are excellent and the staff are very friendly and helpful!
January 16, 2014
Rated 5 out of 5 by mike51 very good stay
the staff was friendly and helpful . The shuttle drivers were very good about taking our group to eating places . All in all , an excellent place for our meeting
January 31, 2013
Rated 2 out of 5 by PGaz Leaves something to be desired
I had stayed in an Aloft in Bogota, Colombia and it too was pretty bad. My second trip, to Colombia I stayed somewhere else. The Aloft BWI, although the staff was very friendly, actually told me that they were out of food. I checked in early evening and was to meet a business associate for drinks and light dinner. I knew they didn't have a full restaurant but thought appetizers would suffice. However, the bartender said they were out of food when we got ready to order! It was raining horribly and we didn't want to walk to another facility so we were stuck. The bartender was trying to server drinks AND prepare food (when they had food) and we often had to wait to have our drinks refreshed. He obviously wasn't happy with his job since he offered to come to work for me. He complained constantly and told one patron he was late getting back with his drink because he was trying to get the bleeding stopped. He had a glove on his right hand and said he had cut himself. I could go on but there is really no point. Just stay somewhere else. There is a Sheraton right next door. They may have problems as well, I don't know but what have you got to lose. I bet they have food.
July 17, 2014