Rated 3 out of 5 by Jeff218 Amenities
Room was nice and staff was excellent, but there was no TV guide and guide on the screen did not work. Also, I thought the items in the snack area were too expensive.
November 29, 2013
Rated 4 out of 5 by raslease dofferent but functional
Front desk was too busy, just one person to check in and out and answer phones. Internet was difficult to connect up with, had to try at lease 4 to 5 times each time.
May 4, 2013
Rated 5 out of 5 by Wheelsrjk Excellent stay
This hotel is very user freindly, and ideal for either a before or after stay at BWI airport. The rooms are excellent and the staff are very friendly and helpful!
January 16, 2014
Rated 5 out of 5 by clk1 Friendly staff great accomodations
Greeted in a very friendly manner. The rooms were very welcoming and comfortable. We used the park stay and fly the shuttle was very prompt to and from the airport.
September 27, 2012
Rated 5 out of 5 by mike51 very good stay
the staff was friendly and helpful . The shuttle drivers were very good about taking our group to eating places . All in all , an excellent place for our meeting
January 31, 2013
Rated 5 out of 5 by Coe3 This hotel has excellent staff
The staff is extremely professional and accommodating. My room was spotless. The only negative for me was the loft style bed, which was too firm for my comfort.
January 16, 2013
Rated 5 out of 5 by DIZINHA check inn
i get ther litte early and i have to wait like 2 hours
and is monday
i heally dont believe the i big hotel will not have room..
any way is very very nice hotel
July 4, 2013
Rated 1 out of 5 by Lely Disappointed
I want to start by saying that Jasmine, at the check in desk, was the best thing about this hotel. She was very helpful and the shuttle employees, were so sweet and nice. I had a couple of issues with this hotel however, that will make me not recommend it to anyone. First, we were accidentally charged an additional $64.30 for no reason. It was a mistake, and I had to contact Claire-the supervisor, to fix. Second, the staff was playing pool while guests were waiting their turn-and they continued playing! It's incredibly unprofessional for employees in uniform to play pool in front of guests, and then to continue playing even though they could obviously see we were waiting for our turn. Thirdly, the pool stunk of chlorine that none of us got in. Fourthly, we had to replace the batteries on the control because they were old and didn't really work. Most of the staff was awesome, but my experience there was unnecessary-especially for the price. I am disappointed because the hotel is beautiful, and I had higher expectations but even though I complained to the supervisor, Claire, not much more was done to regain my confidence as a customer.
March 12, 2014
Rated 5 out of 5 by aaa99 ABR
Excellent Hotel. Close to airport. Free and timely shuttle service to BWI. Staff attentive and friendly.
May 27, 2014
Rated 3 out of 5 by Swirley So so
I stay at many hotels in my travels and thought I would try this brand. The quality and cleanliness was not what I expected and probably won't stay again
August 8, 2013
Rated 2 out of 5 by Bjd2610 My point of review
Hotel looks great on line. However I asked for an additional blanket and they had none. The halls needed vacuumed bad. The staff was kind and out going
March 11, 2013
Rated 4 out of 5 by NewYearsEvelove Courtesy
The one thing that I was disappointed about was there was no door on the bathroom as it had been removed at some point. Everything else was fantastic!
January 3, 2013
Rated 3 out of 5 by tkennedy56 Filthy rug
The carpet in my room was disgusting. I was afraid to take off my shoes - it looked like someone had thrown up and 'tried' to clean it up. Horrible.
June 11, 2013
Rated 5 out of 5 by geo69 Great Hotel
The hotel was amazing and the hotel staff was professional and friendly!
June 10, 2014
Rated 2 out of 5 by dbrookd Hotel is not your tyipcal Aloft
This hotel could use a good clean up. Compared to many other Aloft hotels i have visited this one is not up to waht I have expericed at others.
April 3, 2013
Rated 4 out of 5 by mdahmus Comfortable but missing one key thing
I really rely on a hot tub when travelling for business - the absence of one here really brings down what otherwise was a very enjoyable stay.
January 11, 2013
Rated 5 out of 5 by larry41 This hotel has great staff
We came in late from St. Johns the other week.
Had a warm welcome by the front desk with a smile. Room was great, location is close to BWI.
September 27, 2012
Rated 5 out of 5 by firesan My favorite BWI hotel
I have stayed here many times. Staff exceptionally good.
This time I forgot my iPad cable, Jay let me borrow his personal cable. Nice job.
January 17, 2013
Rated 5 out of 5 by Tom66 Clean, Different and Fun
Hotel is definitely different and price friendly. The room met my needs and comfort. I would definitely return if flying through BWI again.
May 1, 2013
Rated 4 out of 5 by Golfer44 Modern hotel
Only thing the hotel lacks is a full service restaurant. Otherwise a great experience at a modern hotel with high ceilings and nice rooms.
September 23, 2013
Rated 5 out of 5 by Christel41 This hotel is EXCELLENT, the staff is GREAT!!!
For my first trip to Baltimore area and the staff made the experience unforgettable and smooth. The hotel experience itself was priceless.
February 19, 2013
Rated 1 out of 5 by Brooks5 Terrible Hotel
Absolutely nasty place. Hallways reeked (dirty laundry smell). Guest room carpet was stained and filthy. Empty toilet paper roll in bath.
July 14, 2013
Rated 4 out of 5 by BWItraveler Modern style, very convenient for BWI travel
This hotel is very convenient for traveling out of BWI airport. The shuttles run all the time and it is a 5 minute trip to the airport.
July 24, 2013
Rated 3 out of 5 by sanmsung shades
the shade was stuck open n the string was cut n taped up n u could not close shade this unaceptable for a nice hotel like the aloft
December 8, 2013
Rated 5 out of 5 by diane53 A great place to stay.
The rooms are comfort and have all the thing you need for your stay. The staff are very helpful I realy enjoy my stay will be back.
May 28, 2013
Rated 2 out of 5 by CLT2013 A/C Not working in July - Not enough parking
I'm a big Starwood fan, but this was a sub-par experience. The A/C in our room didn't work, and there wasn't nearly enough parking.
July 15, 2013
Rated 2 out of 5 by 88Fahrer Bad surprise
Unclean and unkempt. Hair and stains all over the bed sheets, permanent stains on the carpet. This is not usual for Aloft hotels.
June 25, 2013
Rated 2 out of 5 by MDMinMiami Great and Friendly Staff.....
but the property had a lot of issues during my recent stay, they could not generate hotel key cards, had to be escorted to rooms
November 15, 2013
Rated 4 out of 5 by Jackina Modern and unique hotel experience
Everything was very good with the exception that we did not get our wake up call we had arranged the night before.
March 27, 2014
Rated 3 out of 5 by Someonewhoisamember This hotel's room
The bathroom door did not close
The heating system was noisy and it was either blow hot or blow cold
Carpet needs work
November 9, 2013