Rated 2 out of 5 by btraveler1 close to airport
The value is that it is close to BWI, but so are most of the other chains. The bad part is that the carpets were stained and the comforter clearly had not been laundered.
August 9, 2013
Rated 1 out of 5 by Lely Disappointed
I want to start by saying that Jasmine, at the check in desk, was the best thing about this hotel. She was very helpful and the shuttle employees, were so sweet and nice. I had a couple of issues with this hotel however, that will make me not recommend it to anyone. First, we were accidentally charged an additional $64.30 for no reason. It was a mistake, and I had to contact Claire-the supervisor, to fix. Second, the staff was playing pool while guests were waiting their turn-and they continued playing! It's incredibly unprofessional for employees in uniform to play pool in front of guests, and then to continue playing even though they could obviously see we were waiting for our turn. Thirdly, the pool stunk of chlorine that none of us got in. Fourthly, we had to replace the batteries on the control because they were old and didn't really work. Most of the staff was awesome, but my experience there was unnecessary-especially for the price. I am disappointed because the hotel is beautiful, and I had higher expectations but even though I complained to the supervisor, Claire, not much more was done to regain my confidence as a customer.
March 12, 2014
Rated 5 out of 5 by mm148 Best Aloft
The friendliest staff I have encountered in a very long time and I spend at least two months a year in hotels! I was not a big fan of the Aloft brand until I stayed here.
November 4, 2012
Rated 4 out of 5 by Slingym57 Only for a day
After a long trip I needed to stay somewhere before I returned home. I was tired and needed rest. I remembered this place in VA and decided to check-out the one in MD.
November 15, 2013
Rated 3 out of 5 by Jeff218 Amenities
Room was nice and staff was excellent, but there was no TV guide and guide on the screen did not work. Also, I thought the items in the snack area were too expensive.
November 29, 2013
Rated 5 out of 5 by Wheelsrjk Excellent stay
This hotel is very user freindly, and ideal for either a before or after stay at BWI airport. The rooms are excellent and the staff are very friendly and helpful!
January 16, 2014
Rated 5 out of 5 by WestcoastJoe Quick and easy
Quick and easy. Check in to check-out it was simply quick and easy. Simplistic but not simple, welcoming but not overbearing. A great place to stay to get things done.
December 23, 2012
Rated 4 out of 5 by raslease dofferent but functional
Front desk was too busy, just one person to check in and out and answer phones. Internet was difficult to connect up with, had to try at lease 4 to 5 times each time.
May 4, 2013
Rated 5 out of 5 by clk1 Friendly staff great accomodations
Greeted in a very friendly manner. The rooms were very welcoming and comfortable. We used the park stay and fly the shuttle was very prompt to and from the airport.
September 27, 2012
Rated 5 out of 5 by mike51 very good stay
the staff was friendly and helpful . The shuttle drivers were very good about taking our group to eating places . All in all , an excellent place for our meeting
January 31, 2013
Rated 5 out of 5 by Coe3 This hotel has excellent staff
The staff is extremely professional and accommodating. My room was spotless. The only negative for me was the loft style bed, which was too firm for my comfort.
January 16, 2013
Rated 5 out of 5 by DIZINHA check inn
i get ther litte early and i have to wait like 2 hours
and is monday
i heally dont believe the i big hotel will not have room..
any way is very very nice hotel
July 4, 2013
Rated 3 out of 5 by Swirley So so
I stay at many hotels in my travels and thought I would try this brand. The quality and cleanliness was not what I expected and probably won't stay again
August 8, 2013
Rated 2 out of 5 by Bjd2610 My point of review
Hotel looks great on line. However I asked for an additional blanket and they had none. The halls needed vacuumed bad. The staff was kind and out going
March 11, 2013
Rated 4 out of 5 by NewYearsEvelove Courtesy
The one thing that I was disappointed about was there was no door on the bathroom as it had been removed at some point. Everything else was fantastic!
January 3, 2013
Rated 3 out of 5 by tkennedy56 Filthy rug
The carpet in my room was disgusting. I was afraid to take off my shoes - it looked like someone had thrown up and 'tried' to clean it up. Horrible.
June 11, 2013
Rated 2 out of 5 by sbj23 Great Facility however poor customer service
The hotel itself was beautiful and modern and the rooms were great. I loved the modern lobby with pool tables and entertainment. Unfortunately i did not have a great experience with the front desk staff. I arrived too early to check in so i asked for suggestions of something to do in the local area that i could take the shuttle too and was told there was nothing in the area but restaurants and i wasn't hungry so I waited in the lobby. Later when i was out i discovered there is in fact a movie theater, bowling alley and some shopping in the area.
Then on my last day i took the shuttle to the rental car facility and rented a car. I told the front desk i would be returning the car around 11 pm and was told that the shuttle could pick me up there at that time. When i returned the car and called the front desk however i was told i HAD to take the rental car shuttle over to the airport and then call for the shuttle because there were other passengers being picked up there. I had to wait over 20 min for the airport shuttle and then another 15 min for the hotel shuttle and when it picked me up I was the only person in the shuttle. Overall not the customer service experience i was expecting from a starwood property.
April 29, 2014
Rated 4 out of 5 by Jackina Modern and unique hotel experience
Everything was very good with the exception that we did not get our wake up call we had arranged the night before.
March 27, 2014
Rated 2 out of 5 by dbrookd Hotel is not your tyipcal Aloft
This hotel could use a good clean up. Compared to many other Aloft hotels i have visited this one is not up to waht I have expericed at others.
April 3, 2013
Rated 4 out of 5 by mdahmus Comfortable but missing one key thing
I really rely on a hot tub when travelling for business - the absence of one here really brings down what otherwise was a very enjoyable stay.
January 11, 2013
Rated 5 out of 5 by Tom66 Clean, Different and Fun
Hotel is definitely different and price friendly. The room met my needs and comfort. I would definitely return if flying through BWI again.
May 1, 2013
Rated 5 out of 5 by larry41 This hotel has great staff
We came in late from St. Johns the other week.
Had a warm welcome by the front desk with a smile. Room was great, location is close to BWI.
September 27, 2012
Rated 5 out of 5 by firesan My favorite BWI hotel
I have stayed here many times. Staff exceptionally good.
This time I forgot my iPad cable, Jay let me borrow his personal cable. Nice job.
January 17, 2013
Rated 4 out of 5 by Golfer44 Modern hotel
Only thing the hotel lacks is a full service restaurant. Otherwise a great experience at a modern hotel with high ceilings and nice rooms.
September 23, 2013
Rated 5 out of 5 by Christel41 This hotel is EXCELLENT, the staff is GREAT!!!
For my first trip to Baltimore area and the staff made the experience unforgettable and smooth. The hotel experience itself was priceless.
February 19, 2013
Rated 1 out of 5 by Brooks5 Terrible Hotel
Absolutely nasty place. Hallways reeked (dirty laundry smell). Guest room carpet was stained and filthy. Empty toilet paper roll in bath.
July 14, 2013
Rated 4 out of 5 by BWItraveler Modern style, very convenient for BWI travel
This hotel is very convenient for traveling out of BWI airport. The shuttles run all the time and it is a 5 minute trip to the airport.
July 24, 2013
Rated 3 out of 5 by sanmsung shades
the shade was stuck open n the string was cut n taped up n u could not close shade this unaceptable for a nice hotel like the aloft
December 8, 2013
Rated 2 out of 5 by CLT2013 A/C Not working in July - Not enough parking
I'm a big Starwood fan, but this was a sub-par experience. The A/C in our room didn't work, and there wasn't nearly enough parking.
July 15, 2013
Rated 5 out of 5 by diane53 A great place to stay.
The rooms are comfort and have all the thing you need for your stay. The staff are very helpful I realy enjoy my stay will be back.
May 28, 2013