Rated 5 out of 5 by JRMJRM Great Place
Great location and service. One of my best stays in Portland. Will keep an eye out for other locations when I travel.
February 6, 2013
Rated 1 out of 5 by thatenglishguy Won't honour Best Rate Guarantee
I booked a room for one night at the Aloft Portland Airport, later the same day I found a lower advertised price on a different website so I used Starwood's "Best Rate Guarantee" to have my rate reduced to match the rate on a different website. I received an email confirming the new rate.
Before I arrived at the hotel, my credit card was charged for the room at the original rate. When I checked, they didn't know anything about the Best Rate Guarantee and wouldn't change the rate.
I contacted Starwood to mediate the issue, they contacted the hotel, but the hotel didn't respond to them or to me. The hotel did send another copy of my folio with the original rate and a note that it was "final". No mention was made of the Best Rate Guarantee and it appears that have no intention of honouring it.
February 4, 2013
Rated 4 out of 5 by Kubby61 Quality Place.
I had a very comfortable stay in the Aloft. The friendly staff made the stay that much more pleasant. They were personably, and very interactive with the residents.
The location and accessibility to a variety places, Ie, restaurants, shopping, Light Rail, made the stay that much more convenient.
February 3, 2013
Rated 5 out of 5 by bartman Nice
everybody there are nice and always try to make your stay better anyway they can great place..
January 25, 2013
Rated 4 out of 5 by Richarl The Hotel Lobby is warm and inviting for the entire family
I love the relaxed feel you get when you stay with aLott. I came to visit my daughter and grandkids and picked this hotel becuase the ammenities are good for adults as wells as children. My daughter and I were able to relax by the pool table with a drink while the kids played pool. The music in the evening was a great bonus.
January 20, 2013
Rated 5 out of 5 by Mamamiya Excellent on all criteria
I was originally booked for only one night but ended up staying two because I missed my flight. The shuttle driver, Roger, was very kind and helpful and the hotel staff quickly found me a room that was readily available and at a good rate. In addition to the great customer service, I loved the hip, minimalist decor that the Aloft at Cascades has. Also, loved that they use Bliss products. Plus, they are right across some nice shops and eating. They are less than a 10 minute shuttle drive from PDX and the free shuttle runs 24/7.
January 16, 2013
Rated 3 out of 5 by Jeff95 No wake-up call.
I requested a two-thirty am wake-up call so that I could catch my five-thirty flight without being rushed. Never got it. Luckily my wife called on my cell at three-forty. It turns out that they had written down the wrong room number, which can happen. My problem with this is that no one followed up when they either got the wrong person on the other end or no answer at all. I barely managed to make my flight after skipping a shower and running to the gate.
January 14, 2013
Rated 2 out of 5 by JOHNAL Don't expect too much
Hotel is definitely for very young adults. Loud music in Lobby area makes using it for anything other than having a drink useless. Staff seems always overwhelmed. They tried to be accommodating but don't confuse effort with results. The room doesn't permit much privacy for two people. Once one person is up the other is as well as a glass wall separates the shower from the bedroom. If you think the maid is going to vacuum your room it's by request only. we had food debris on the floor for 3 days until we brought it to the manager's attention. the TV decided to come on all by itself the first morning there at 7:00 AM after we arrived late from the East Coast hoping to sleep in. There is NO place to change so if you want to use the pool you are walking from your room to the pool and back wet. And forget any laps the pool is way too small. .
January 14, 2013
Rated 4 out of 5 by jeffy up to date
I really liked how the layout was and how modern the place is. I was only there for 6 hours before my flight left so can't go into much detail on the rest of the place
January 10, 2013
Rated 5 out of 5 by Tony0305 Location
We travel to Portland to help our child rent a place. This hotel is near car rentals. There are many restaurants and shopping places such as Target and even IKEA.
the hotel stall are very friendly. The hotel room provides the best setup for A/V and outlets for business.
January 7, 2013
Rated 3 out of 5 by NOTAGOGO Not for older guests
The bed was so low my husband could not get out of it. He pulled his groin muscle trying to get up. He is somewhat handicapped as can be seen from our request from a handicap unit. It was a not a good experience.
The room was clean and neat and all staff members were dealt with were very pleasant.
There was no food available when we arrived at 8:30 p.m. Bought a brownie that was stale. Was told we could walk across the street to restaurants but having had a long six hour flightwe were in no mood to go out. I realized afterward I should have checked the availability of an onsite restaurant.
All and all the experience was very disappointing and we will never stay in an Aloft again.
January 6, 2013
Rated 5 out of 5 by Katfit1222 great stay
we had to fly out of PDX early in the AM so we stayed at aloft. It was a great place to stay, super clean, affordable and easy. Our daughters loved the pool and the staff were very friendly.
January 4, 2013
Rated 5 out of 5 by MW1115 Recent Stay
Was ery satisfied with the room and the staff. Only suggestion I would make would be to have 2 chairs in the room. Would have made it easier to sahre a meal.
January 3, 2013
Rated 3 out of 5 by Bkeith2 Nice Hotel But Horrible beds
The hotel is newer and very nice. The staff are friendly and helpful. The rooms are modern and nice BUT the beds are the worst I have ever had in a hotel. The first night we had to change rooms as the mattress was not level. The beds appear to be all rock hard. I don't have back issues but woke up each day with a sore back. For a hotel you would think the bed would be the key item so I am not sure why the worst mattress possible was picked for this hotel. My wife said she did not have one single night of proper sleep (we were there 5 nights) due to the uncomfortable bed and noise from planes. Some of the planes are loud enough to wake you up as they go right overhead. We have stayed at other airport hotels where noise was not as bad. If this hotel had comfortable beds and was quiet we would definitely return because it is great value otherwise.
January 1, 2013
Rated 5 out of 5 by Karen83 Excellent stay!
We checked in and used the park and fly. Great program for those who are needing to leave their car and not use the airport! We have stayed here many times before but this experience was different. Never have we received service like we have this one. Winn checked us in and was extremely friendly. He made us feel like we really mattered and working in the customer industry myself I know that goes along way. Keep him around! People at the front desk in the morning were extremely nice as well; however, I was unable to get any of their names. Nonetheless, great amazing stay. Will always come back for the service that we receive from this hotel! Not ordinary service!
December 30, 2012
Rated 4 out of 5 by jm53 Great ambience
Modern, sleek room with great bed. Friendly, efficient staff. Would stay here again.
December 29, 2012
Rated 1 out of 5 by Nic1 Complete disappointment after long day of travel
We usually always stay at the Aloft Potland Airport when we travel from the airport. I made my usual reservations, received confirmations, then even confirmed my room a day prior knowing our flight would be coming in after midnight. I was assured our room was reserved as requested and that there would be no problem with our late arrival. After a 20 hour day of flying two flights of over 7 hours in flight, we arrived at our hotel to be told a tour had come in and that our room was no longer available but they could send us to a sister hotel. Not what you want to hear at 12:45 am. And to top it all off, the sister hotel they sent us to was very old and was In need of a complete renovation in their rooms (we actually saw a lot of mold in the bathrooms). I have recommended the Aloft to many of my friends and associates as "the" place to stay if you are flying out of or to the Portland airport. That will not happen anymore. This situation was completely unacceptable and unprofessional. In this day of social media, customer service should be exceptional for companies tht care about continued business from loyal customers...not making those customers feel disregarded.
December 28, 2012
Rated 4 out of 5 by KristyM A little more effort by housekeeping
I was so impressed with Aloft on my first stay that I told all my friends and joined SPG. Excited about my second stay, I was disappointed that my king room on the second floor needed attention. The bathroom was great but the hard surfaces in the room (doors, paneling, desk/table tops) showed smudges and hand prints overlooked by housekeeping. It made me feel that the room wasn't really clean and I wasn't at ease. A little more effort would make a big difference for me.
December 26, 2012
Rated 5 out of 5 by Dodgeman Always pleasant & accomadating.
I stay at Aloft as my 1st choice whenever I am in need of a room. The hotel & Staff are always pleasant, accomodating & helpful. Be it when I am traveling with my new baby, my dogs, early
check-ins/late check-outs. I really like this Hotel
December 22, 2012
Rated 5 out of 5 by Chief9 Texas Xmas Trip
Would be nice to have a sit down restaurant.
December 19, 2012
Rated 5 out of 5 by lmarrs Lisa's Stay
I missed my flight home on Thursday and a friend recommended that I stay at Aloft. Loved it,..loved the design and decor, but the staff was the very best. I love Portland but had a crazy week of travel to several cities and it was topped off by missing my flight. Everyone - shuttle driver, front desk staff, and bar staff were phenomenal. My one request is for a power outlet in the bathroom area (near the mirroe) for the blow dryer. I had to blowdry my hair without a mirror-which wasnt a big deal on Friday because I had a 6 am flight out - I wasnt going to visit customers. Looking forward to staying there again.
December 17, 2012
Rated 4 out of 5 by Portland99 Convenient location
Great location for tax-free shopping in Portland.
December 11, 2012
Rated 4 out of 5 by Bwest Friendly service
We were greeted by the friendliest staff, both upon arrival and departure. Thank you for a warm welcome.
December 2, 2012
Rated 5 out of 5 by cnatalie70 Great Value Great Place
My husband and I stay here every time we are in Oregon. In fact, we won't stay anywhere else if we can help it. Aloft is a great value for a Starwood hotel, offering the same wonderful heavenly bed, and great service you would expect. No room service but we are fine with that as the price is less expensive than other Starwood hotels. They accept pets which is great when we travel with our two dogs. They even offer a doggie package with a bed, food bowls, and treats. They have a great quick meal area where you can get a breakfast sandwich and coffee in the morning along with an assortment of other goodies. The W XYZ bar is fabulous - my husband and I make it a point to settle in with a drink or two upon our arrival each time. The rooms are always clean, and modern. Overall our experience here (over 10 stays now) is always wonderful. Highly recommend!
November 27, 2012
Rated 5 out of 5 by jdm25450 Great Hotel for Short Stay
Being just a short distance from PDX, this hotel made it a perfect place to hold a small business meeting. While not offering a full service food and beverage menu, my needs were taken care of by the Sheraton a sister property. I will absolutely stay there again on my next trip.
November 13, 2012
Rated 5 out of 5 by James1928 Aloft Portland
I always enjoy Aloft's relaxed atmosphere and friendly staff. Great value for the price.
November 6, 2012
Rated 5 out of 5 by MissLee73 Awesome Room!
This hotel is really nice. The rooms are extremely comfortable and spacious.
November 3, 2012
Rated 5 out of 5 by socaltravel I will look for Alofts wherever I go!
We like Starwood properties and were excited to try an Aloft. It was terrific and I will try to find them wherever I go. The vibe is hip and fun without being pretentious. Pool table in lobby. Nice pool & fitness room. Delicious, fresh, hot breakfast sandwiches. It had everything we needed.Also conveniently near stores (Target)/restaurants/yogurt shop.
November 1, 2012
Rated 5 out of 5 by LoisP Perfect if you need a stay by the airport
I loved staying here. A pity I had so few hours here out of a 2-night stay, due to a late arrival and various obligations. I liked the decor, the vibe, the free wi-fi, the publications in the room, the closeness to MAX.
October 10, 2012
Rated 4 out of 5 by Rhon Friendly staff!
Best part of this hotel is the staff! Location is great. Decor seems somewhat dated, Carpet in my room was wrinkled. Although fairly new, already needs a facelift. Loved the fact that they have a little "to go" food section so I could grab a snack even though it was after midnight when I arrived.
October 8, 2012