Rated 4 out of 5 by Billme2 Pros and Cons
Pros: Small, but: bright and clean rooms
Good breakfast sandwich choices
Cons: Inadequate check-in parking spaces
Misrepresenting "free" breakfasts-only a $5/pp credit
No night lights
No ice machines on each floor
July 5, 2013
Rated 5 out of 5 by Sony40 This hotel was the best pet friendly hotel I've ever seen.
I really enjoyed my entire stay at this hotel the staff was great! Tiana was at the front desk and she was very nice. The rooms were fantastic. The view was awesome over looking the harbor. We had 5 rooms all together and everyone enjoyed themselves.
May 3, 2013
Rated 5 out of 5 by charv831 Super service
We were extremely happy with our stay. The hotel is wonderful, in a great location. We would like to especially acknowledge desk person VAN, who went above and beyond. We watched him handle a very unruly guest with great patience and grace. Kudos!
April 15, 2013
Rated 4 out of 5 by George54 Good value and location
Located in the very center of National Harbor, the Aloft is a short walk from the Convention Center and any part of the town. My room had two queen size beds and large windows with a lot of light. Staff are friendly and the gym is well equipped.
May 28, 2012
Rated 3 out of 5 by NotTotallyHappy2012 This Hotel Needs Some TLC
I recently stayed at the Aloft Washington while attending a conference in the area. I believe that this probably was a great hotel and well worth the price...once upon a time. Today, it is unkept and in need of some TLC. There were stains on the carpet in the hallway and in my room. Unfortunately, I did not get a room with a great view. Instead, I received an interior room that looked out upon all of the rooms opposite mine and a parking garage. When I turned on my shower, the steam revealed that the glass shower door had not been cleaned properly. I'm hoping that it was only soap residue, but in some places it was hard to tell. Made me wonder about the sheets on the bed. The carpet in my room did not appear to have been vacuumed and the tile in the bathroom could have used a good scrubbing, particulary along the baseboard. There was actually a tile missing in a couple of areas along the floor. There were scratches on the headboard, didn't look like fingernails though. Overall, I would have prefered to spend the $209 a night somewhere else.
November 20, 2012
Rated 2 out of 5 by Noni This hotel lacks in features
There was no map of the area at check-in. The pool was VERY small, not always with towels. Some of the breakfast items should have been free. The only bargain was tater tots.
I joined the "green" program and had to go to desk to get vouchers.
April 1, 2013
Rated 5 out of 5 by BygT Great Customer Service
Keyri Sierra the Front Desk Supervisor was so pleasant. She made me feel right at home. She really knows the true meaning of customer service.
March 5, 2014
Rated 2 out of 5 by jupa74 The bed comfort is not good.
I have stayed at another Aloft before and found the comfort of the bed acceptable. This stay was like sleeping on concrete. The bed was extremely uncomfortable and the pillows as well. On a positive note, everything else was excellent.
March 15, 2013
Rated 3 out of 5 by rr01 Not what we were hoping for
We decided to go for a suite since the rate was better than rooms in other hotels nearby. Our room is in need of repairs. Walls have damage, door to deck won't lock (chain lock was broken). We'll stay at the competitor next time.
November 2, 2013
Rated 5 out of 5 by Nalston1 Excellent customer service!
The customer service at the aLoft @ National Harbor was outstanding. I stayed there on New Year's Eve. The staff and serivce was on point and always eager to service the guests.
Thanks much aLoft for the most pleasant experience!
January 3, 2013
Rated 5 out of 5 by Fleck1225 I'd highly recommend aloft at National Harbor.
My fiance and I stayed at ALOFT on New Years Eve 2013. The staff was friendly and helpful. I especially loved the sleek, trendy decor. I'd absolutely recommend staying here. The location is excellent, too!
January 6, 2014
Rated 2 out of 5 by Nelle08 There has to be a better place!
I must admit I'm a hotel snob! I stayed here for a weekend getaway with my fiancé' (we live 15 mins away in Fairfax, VA). We do this occasionally and the last time we stayed at the Gaylord. I am not impressed by the National Harbor hotels. I am a fan of the W perimeter and Uptown. But Aloft does the Starwood brand no justice. Its "cheesy" to say the least! The rooms were petite, and I felt like I was sleeping in my 3 year olds room it was so compact. The décor was BLAH at best. Typical for the modern hotels. White bedding with colorful accents. I felt like it was an upgraded DORM ROOM! Katrina at the front desk was very nice and professional. When our first room was below standards she switched it immediately without any problems. So the staff was great! Save your money. This hotel has solidified we are better sleeping at home and the National Harbor is not a good staycay!
The area offers great shopping and restaurants galore. The restaurants are ok! I am a foodie and I'm Trinidadian and Dominican so I love spices. But everyone is different, I just thought they were overpriced for the quality.
January 27, 2014
Rated 5 out of 5 by Jdspg Very helpfull staff
Had a reservation glitch but the manager took care of it right away and was very nice. Lots of friendly and helpful staff at the desk and throughout the hotel; they are proactive in offering help if you are looking for something.
May 22, 2013
Rated 5 out of 5 by Gingo Return to U S A
After traveling abroad staying at Aloft gave us a relaxing stay back in USA.
Mimi and her staff made us feel welcome during our stay.
We will be looking to return very soon!
February 8, 2014
Rated 5 out of 5 by DrPaxis Great Place to Stay in the Island of National Harbor
I am not a fan of National Harbor. If I have to stay there, then this is place. Very hip, cool and different. Every single staff member was wonderful.
February 22, 2014
Rated 3 out of 5 by Smiley Good location
Busy staff, efficient facility....rooms were really "dorm like"...no real closet...pocket bathroom door would not stay closed. It is basic and clean...many families and young people. Neat introduction to this area. GOOD VALUE!!
April 15, 2013
Rated 3 out of 5 by rainmaker1963 Average Hotel
Imagine if I had received the wakeup call I asked for, I would have rated this hotel higher,
Room was missing a bar of soap when I checked in as well.
Maybe as a business traveller this just isnt a hotel that meets my needs.
August 24, 2012
Rated 5 out of 5 by Nancy987 Well Appointed.
Very efficient everything ...great experience for busy professionals. I was there for a quick stay and feel this hotel thought of everything. The staff and managers are very polite and the concept is refreshing.
November 25, 2013
Rated 5 out of 5 by Maxy Love the aloft National harbor
We love this hotel. We received a friendly greeting from every staff member we met. Room was great. The overall experience was fantastic. I have been coming to this hotel for 3 years and each time better than the last.
August 19, 2013
Rated 5 out of 5 by Letha Outstanding
Everything was close to see.and I got to dine out in local places.and all the attractions was in a few minutes drive.and the weather held up for my party.i would come again in a heart beat.i really enjoyed myself.
February 20, 2013
Rated 5 out of 5 by Sistajaye Excellent customer service
Called the hotel to request for an early check-in. Brittany told me early check-in was available. Arrived early and Brittany was there! She remembered speaking with me!! Great service all around1!!
December 16, 2013
Rated 4 out of 5 Good Room but noisy refrigerator and noisy heating unit
I loved the atmosphere and the room was nice but the refrigerator was very noisy and the heating unit was loud. The staff was friendly and made my checkin easy. The bed was very comfortable and I would return..
February 18, 2013
Rated 2 out of 5 by kdang No Hot Water!
I do not usually give negative reviews because I know how hard the hospitality industry can be. However, in this case I cannot hold back. People stay in hotels to have a place to sleep and wash while away from home, meeting life’s basic needs. When these needs are not met what good is a hotel? Two of the four days I spent at Aloft I did not have hot water. Showers were not enjoyable. When I brought this issue to the staff’s attention they gave me food vouchers to be used at your breakfast bar. What good is that when food is already provided to me through the convention that I was attending? Another issue that this brings to mind is that of equity. The other two people I was traveling with that also had the same hot water problem got their rooms for the two days for free. All I received was some food tickets, how is that fair? I am a staff developer for a high school and book a lot of travel for people. If this is the kind of service Starwood provides I cannot and will not use this company again. I want my people well taken care of and you did not take care of me on this trip.
March 4, 2013
Rated 5 out of 5 by Dave56 Awesome
Great hotel in an awesome location !
Very Friendly staff.
Had a room with great harbor view and included breakfast in the AM.
Fitness Center is good, but missing a lot of weights - Where did the dumbells go?
April 12, 2013
Rated 5 out of 5 by Jim2015 This hotel has great staff
1 excellent staff with 5 star level. When I checked in, staff Mr. IHAB make me feel like home.
2 locate at hot spot of the harbor
3 very close to parking lot
4 clean room and good scene
December 28, 2013
Rated 5 out of 5 by Steve323 Always a good stay
Rooms are very nice, staff is very helpful, all in all, a very nice hotel
March 9, 2014
Rated 1 out of 5 by rays3288 bad times at aloft
Confusion during check in, got locked out of our room and bodily fluid stains on "changed sheets" pretty nasty had to have girlfriend and her son sleep on clothes the next two nights they were grossed out.
March 12, 2013
Rated 5 out of 5 by JMas Great Hotel/Location
The hotel and staff were great. We was greeted by Mark every morning and evening as we came and went from the conference. Staff was friendly and very helpful. Would definitely stay again.
December 16, 2013
Rated 4 out of 5 by pjd5264 Top Notch
I didn't know what to expect before we arrived. From check-in to check-out the stay was wonderful - to a very large extent due to the staff. They were always pleasant, courtious, and helpful. Keep it up!
February 14, 2013
Rated 2 out of 5 by momnaj Not worth the money
I was very disappointed with this hotel room. I felt like it was a complete waste of money. The arrangement of room with the bathroom next to front door was weird. The bed was extremely uncomfortable.
December 11, 2012