Rated 5 out of 5 by Caligirls2014 Very nice crew
From the moment i checked in all the way thru check out,the employees is very nice and polite. Especially Brian who works the night I arrive
August 25, 2014
Rated 5 out of 5 by Ricky74 Better than expected
The room was spacious and quiet. Staff was very responsive and friendly. I have stayed at multiple Alofts and this one is the best.
August 25, 2014
Rated 3 out of 5 by Renz0 Loud but good
Given a room in a different location, this would have been a good stay. The only room left when I checked in was a ground floor, by the bar and pool. It was loud until well past 10pm. I'd stay again but would be much more particular about my room location for business travel.
August 21, 2014
Rated 2 out of 5 by SINK Ok for preferred guests, but poor SPG Platinum recognition
Was not upgraded to the larger 650 sq feet room. Got assigned near the elevator. The walls are paper thin. I can hear my neighbor talking very clearly. Two towels in each guest room, in adequest staffing and training. I guess the management and owners are too cheap. Water pressure is very low to a very discomfortable shower and bath. Wait staff needs to learn proferssionalism.
August 18, 2014
Rated 5 out of 5 by Bpodge Just WOW!
One of the best properties I've stayed at this year. Everything from the room to the pool to the staff was 5-Star quality.
August 23, 2014
Rated 1 out of 5 by lore2014 noisy with no solution
I booked 3 rooms next to each other for my guests. We did not sleep from 2am. Because a room next to us had a super crazy drinking party.
I called front desk 4 times, but they did not solve our issues. because they dont want to kick out the drinking people next to our room.
August 19, 2014
Rated 5 out of 5 by mk77 Exceptional customer service
Our organization hosted an alumni banquet at Aloft Silicon Valley recently. The sales and catering staff as well as hotel management provided exceptional customer service! The chef accommodated last minute additions to the headcount without hesitation and dazzled all with excellent food. Round of applause to the General Manager and Director of Sales and Marketing and their staff.
July 23, 2013
Rated 4 out of 5 by wonder A little slip on the checkout process
I made reservation for 2 rooms for my friend and me. At the time we checked in, my friend provided her credit card and ID to pay for her room. However, after we left, I found Aloft charged both rooms to my credit card account. My friend had to write me a check to cover her expenses. No big deal, but just a little inconvenience.
August 15, 2014
Rated 2 out of 5 by vtmncee Great room...but self service
Nice facility, but the staff is not helpful. Its like a museum.....beautiful to look at but dont ask for anything because you have to wait on hold for 5mn then never get it. Housekeeping left my room door open. The pool is lovely, but ice cold. If they could improve their service. ..I would give them 4 stars.
July 22, 2013
Rated 4 out of 5 by John206 Silicon Valley
Service was excellent by the staff, and quality of food was great. Just once concern: Ordering lunch for a total of $22, and the receiving a $5 delivery charge + $5.94 service charge and then expecting to leave a $5 tip, seems excessive.
August 15, 2014
Rated 3 out of 5 by abc12345678 this hotel has some good things, but...
The best part of this hotel was the staff. My room had a LOUD AC unit that shook the wall when it turned off and on. The music in the lobby was TOO LOUD and I could not have a simple conversation.
July 28, 2013
Rated 1 out of 5 by Sandkuht $15 for a $1 yogurt and spoon of granola
$200 per night was not enough for them. I picked my own $1 yogurt our put a spoon of granola in. Got charged $15 and then checked out 2 days early:(
Not what I expect as a Platinum member.
May 7, 2013
Rated 3 out of 5 by Desertsun84 Great hotel. Poor management flexibility
Hotel was great but staff were limited on things. SPG made an Error in my booking and no one could fix it.
Was not okay and I was the one that lost out
August 12, 2013
Rated 5 out of 5 by AuntieC Comfortable and friendly
Had a great time while staying for a wedding. Great place to congregate with family and friends before and after. Enjoyed the pool experience.
July 30, 2013
Rated 4 out of 5 by AaaR Good Hotel
Good hotel. The room was great and they were very receptive to service as I asked to change my room and asked for toothpaste in the am.
August 14, 2014
Rated 1 out of 5 by Hycw Poorly Managed!
Our tennis team stayed overnight at the Newark Aloft because of an early morning match. Our stay was memorable but not in a good way. When we checked in at 5 pm (check in time is 3 pm), our rooms were not ready and would not be ready for another hour! Next disaster was dinner. We had reservations at 6:30. Our food (mostly salads) took over 2.5 hours to reach the table. Next disaster breakfast. There was no breakfast in the morning! We were told there was only bread and coffee. Terrible. When we checked out, a drunk in the lobby harassed us and made lewd comments. Terrible .
August 15, 2013
Rated 2 out of 5 by StephnSteve Unacceptable General Manager
Wow, such mixed feelings, but the bottom line is we won't be returning. My daughter and I stayed here a year ago and decided to return for our annual mother-daughter getaway. There's so much I love about this hotel (swimming pool, cool look, comfy bed, cleanilness, free wifi and parking), but the problems we had mean we won't risk another stay:
1. The shower had no cold water = only hot water to shower (two staff members confirmed this issue) = ouch!
2. The tv wouldn't power up, so we had to contact the front desk for repair service (the hotel service man arrived relatively promptly; it took about 30 min to repair/reboot.). The man was nice, but we showed him the hot water problem and he did not pass the issue on to the front desk as we asked him to. Two hours later, when we checked with the front desk, they said they had not been informed of the problem and that the tv guy was the one who would have had to repair it. He was now off duty ...
3. When we asked to speak with the general manager about the shower situation we were told he would not come out to speak with us (the staff person who spoke with him about our issue found him in the kitchen, where he was apparently folding laundry). Really? Bizarre and unprofessional, not to mention very unhelpful ...
4. We slept pretty poorly due to loud partiers in the hallway until well after 3 am (this is not necessarily the hotel's fault, but we will have to figure out how to avoid this type of situation in the future ...).
On the bright side: apart from the general manager, the staff was helpful and nice. The receptionist was hardworking and friendly, and -- upon our check-out -- the front desk manager very professionally handled the issues the general manager had refused to even discuss with us. Kudos also to the bartender and floor staff. Overall, it felt like the staff was running the hotel despite the general manager, which is a pity for everyone involved.
August 14, 2013
Rated 5 out of 5 by Rube Excellent hotel
I love the modern features of the hotel, its real up to date!
August 11, 2014
Rated 4 out of 5 by dannyll Has everything you need in the room: microwave, fridge, and 2 king beds
Staffs are every courteous and room is cleaned. My air conditioner not working and the repairmen showed up within 5 mins after reported.Overall I am very please with my stay at the Aloft.
August 6, 2014
Rated 2 out of 5 by KC23 Not what we expected
Hotel looks nice from outside but inside it looked a little rundown. Room was spacious and at first glance looked great. The bathroom looked like it had been poorly constructed and the shower tile was very slippery. The 2 towels provided were old and worn thin. There was a continual wet spot on the carpet by the bed that seemed to be from a leak. When you step out of bed your feet got wet. I informed the front desk about this. The kitchenette was strange with no towels to dry your hands and no plastic cups even for waster. I used the mini fridge to keep some things cool but by morning everything I had put in there was frozen. Overall, I was very disappointed with this hotel. We are Starwood Gold members and had come to expect a better quality of hotels.
July 14, 2013
Rated 5 out of 5 by kimmerz This is our local favorite STAYCATION hotel
We stayed here for a few days on July 4th weekend in 2013 and took advantage of the LOCAL deal this hotel had. So when my step daughter wanted to have a low key birthday at a hotel with a pool I immediately thought of Aloft Silicon Valley. We always have great service here. The customer service from start to finish beginning with the ladies at the front desk, the waiter/waitresses at the restaurant/bar and most especially with Oscar Sanchez. The food here is excellent as well as the drinks! Some may think it's pricey but if you really look at the quality and the portions it's really a reasonable price. I will definitely be back and would recommend this hotel as it is very clean with ample free parking. We stayed in a 2 bedroom Suite and loved it.
July 4, 2014
Rated 4 out of 5 by EQM1234 Awesome modernistic hotel lobby and pool area.
Large, comfortable room with sofa, refrigerator, microwave oven, separate shower and bathtub. Flat screen television would not turn on, reported this to the supervisor who went to check the tv himself, he sent a repairman within 30 minutes.
Very comfortable bed, slept well. Free wi-fi is greatly appreciated!
The hotel exceeded my expectations and I highly recommend this hotel. My wife and I spend about 20 weekends a year on average staying in 3 or 4-star hotels, therefore we have plenty of experience staying in various hotels.
June 30, 2014
Rated 5 out of 5 by Mayra64 This hotel has great features and outstanding service
The installations are so modern and comfortable, the food is delicious, the staff is very capable and friendly.
July 28, 2014
Rated 4 out of 5 by Summer6208 Another nice Starwood property
Loved the room layout - it had a microwave, mini kitchen and refrigerator which is rare to find in a hotel room. Bed was comfortable and it had plenty of lighting using switches (typically you have to turn on each individual lamp). This Aloft in particular serves food, as opposed to the other Aloft hotels, so that's an added bonus. The gym was very disappointing compared to the Aloft by SFO. It's really small with only 2 treadmills and a stair stepper. Would have loved to see a couple elliptical machines in there. Overall, a good experience and nice alternative Starwood property in the San Jose area.
September 6, 2013
Rated 5 out of 5 by Monica12 Perfect 4th of July Weekend!
Everything was Great! Dylan at the Front Desk is so Sweet, she was a huge help!
Rooms are Great! we had friends over to watch the Soccer game (world cup) and the living room and wet bar area are a Huge plus! We stayed in our room most of the day Sunday and hskp did not bother us once which was nice not like other hotels i've been to before. Beds are very comfortable. Differently coming back and i will recommend friends & Family!
July 10, 2014
Rated 5 out of 5 by ieumi i had great experiences
The air conditioner in my room did not work well so i contacted front desk and then the staff comes in quickly. it looked that it didn't go well but he did his best to resolve all of problems and indeed he was very nice and kind. After all, we were relocated to the other room and it could be worse experience for me but due to his support, i could enjoy that moment.
July 13, 2014
Rated 5 out of 5 by Virgie54 our friends 50 annivesary party
we booked this hotel never hearing of it , Our friends told us about this hotel since we were coming from out of town Fresno to a 50 party anniversary for them, We were so pleased when we walked through the front doors, what a beautiful place we enjoyed every aspect of your hotel, we will without any questions be back soon. We will tell our friends that when visiting the area to book your hotel. Wonderful time at at your place
July 7, 2014
Rated 4 out of 5 by Mauiguest This is a nice place. But,
I really like this hotel. But not as much as I could. The plus - they let me bring my dog, and he was very happy about that. The bad, the AC in the room was extremely loud. Turned it off, opened the windows, but that was no improvement as people were down by the pool/spa drinking and talking until after midnight. So I did not get a good night's sleep. Which is one of the main things you want from a hotel experience, right? But the place is really nice, otherwise.
June 30, 2014
Rated 5 out of 5 by Stanford2001 Great Rooms
Room was large with seating area/kitchen/separate bath.
July 23, 2014
Rated 4 out of 5 by alph A Great Stay
The rooms are large & very comfortable. Everyone that I encountered on the staff seemed very friendly and attentive. Highly recommend.
July 21, 2014