Rated 3 out of 5 by DaveW117 Great facility, weak service
Even though I booked a rate which included continental breakfast and am platinum, I was declined at check in. Wake up calls were either missing or not on time, very odd. Did the green initiative, asked for towels twice, finally gave up and grabbed some off a cart. No in room water or coffee, even though included.
I have stayed here many times as the hotel opened as a W. used to be great, now a second or third choice at best.
August 18, 2013
Rated 4 out of 5 by wonder A little slip on the checkout process
I made reservation for 2 rooms for my friend and me. At the time we checked in, my friend provided her credit card and ID to pay for her room. However, after we left, I found Aloft charged both rooms to my credit card account. My friend had to write me a check to cover her expenses. No big deal, but just a little inconvenience.
August 15, 2014
Rated 4 out of 5 by John206 Silicon Valley
Service was excellent by the staff, and quality of food was great. Just once concern: Ordering lunch for a total of $22, and the receiving a $5 delivery charge + $5.94 service charge and then expecting to leave a $5 tip, seems excessive.
August 15, 2014
Rated 3 out of 5 by 1DCK Worst gym for an SPG hotel
Gym is in a room smaller than a standard hotel room and the equipment is very limited.
Not what you would expect from a hotel that was recently renovated and converted.
wont be staying there again.
August 8, 2013
Rated 5 out of 5 by cotsen Geat stay
Eventhough I was there on a business trip, my family went with me and everything with our stay was great. My daughter even received some surprises from the hotel.
July 13, 2013
Rated 4 out of 5 by AaaR Good Hotel
Good hotel. The room was great and they were very receptive to service as I asked to change my room and asked for toothpaste in the am.
August 14, 2014
Rated 5 out of 5 by Rube Excellent hotel
I love the modern features of the hotel, its real up to date!
August 11, 2014
Rated 4 out of 5 by dannyll Has everything you need in the room: microwave, fridge, and 2 king beds
Staffs are every courteous and room is cleaned. My air conditioner not working and the repairmen showed up within 5 mins after reported.Overall I am very please with my stay at the Aloft.
August 6, 2014
Rated 4 out of 5 by Yaya Do not disturb means...do not disturb
I have been to this property 3 times this year, this was my last trip fo 2013. It was my last day, I had calls I was on and then preparing to leave for a meeting and the airport, I have the DND sign on the door, I also do the no clean while I am there....
At 11, AM someone knocks and proceeds to open the door, I got up and slammed it, and asked who it was as I could not see through the hole, I opened the door and it was maintenance who had to do a repair..I was not happy, my call interrupted, I looked at him and said, you will need to wait...
So, if a room needs to have a repair done, don't give me or anyone else that room and teach your people to understand that DO NOT DISTURB means, unless there is a fire in the room, I do not want to be bothered.
November 21, 2013
Rated 5 out of 5 by mk77 Exceptional customer service
Our organization hosted an alumni banquet at Aloft Silicon Valley recently. The sales and catering staff as well as hotel management provided exceptional customer service! The chef accommodated last minute additions to the headcount without hesitation and dazzled all with excellent food. Round of applause to the General Manager and Director of Sales and Marketing and their staff.
July 23, 2013
Rated 5 out of 5 by Mayra64 This hotel has great features and outstanding service
The installations are so modern and comfortable, the food is delicious, the staff is very capable and friendly.
July 28, 2014
Rated 2 out of 5 by vtmncee Great room...but self service
Nice facility, but the staff is not helpful. Its like a museum.....beautiful to look at but dont ask for anything because you have to wait on hold for 5mn then never get it. Housekeeping left my room door open. The pool is lovely, but ice cold. If they could improve their service. ..I would give them 4 stars.
July 22, 2013
Rated 5 out of 5 by kimmerz This is our local favorite STAYCATION hotel
We stayed here for a few days on July 4th weekend in 2013 and took advantage of the LOCAL deal this hotel had. So when my step daughter wanted to have a low key birthday at a hotel with a pool I immediately thought of Aloft Silicon Valley. We always have great service here. The customer service from start to finish beginning with the ladies at the front desk, the waiter/waitresses at the restaurant/bar and most especially with Oscar Sanchez. The food here is excellent as well as the drinks! Some may think it's pricey but if you really look at the quality and the portions it's really a reasonable price. I will definitely be back and would recommend this hotel as it is very clean with ample free parking. We stayed in a 2 bedroom Suite and loved it.
July 4, 2014
Rated 3 out of 5 by abc12345678 this hotel has some good things, but...
The best part of this hotel was the staff. My room had a LOUD AC unit that shook the wall when it turned off and on. The music in the lobby was TOO LOUD and I could not have a simple conversation.
July 28, 2013
Rated 1 out of 5 by Sandkuht $15 for a $1 yogurt and spoon of granola
$200 per night was not enough for them. I picked my own $1 yogurt our put a spoon of granola in. Got charged $15 and then checked out 2 days early:(
Not what I expect as a Platinum member.
May 7, 2013
Rated 3 out of 5 by Desertsun84 Great hotel. Poor management flexibility
Hotel was great but staff were limited on things. SPG made an Error in my booking and no one could fix it.
Was not okay and I was the one that lost out
August 12, 2013
Rated 5 out of 5 by AuntieC Comfortable and friendly
Had a great time while staying for a wedding. Great place to congregate with family and friends before and after. Enjoyed the pool experience.
July 30, 2013
Rated 1 out of 5 by Hycw Poorly Managed!
Our tennis team stayed overnight at the Newark Aloft because of an early morning match. Our stay was memorable but not in a good way. When we checked in at 5 pm (check in time is 3 pm), our rooms were not ready and would not be ready for another hour! Next disaster was dinner. We had reservations at 6:30. Our food (mostly salads) took over 2.5 hours to reach the table. Next disaster breakfast. There was no breakfast in the morning! We were told there was only bread and coffee. Terrible. When we checked out, a drunk in the lobby harassed us and made lewd comments. Terrible .
August 15, 2013
Rated 5 out of 5 by Stanford2001 Great Rooms
Room was large with seating area/kitchen/separate bath.
July 23, 2014
Rated 4 out of 5 by EQM1234 Awesome modernistic hotel lobby and pool area.
Large, comfortable room with sofa, refrigerator, microwave oven, separate shower and bathtub. Flat screen television would not turn on, reported this to the supervisor who went to check the tv himself, he sent a repairman within 30 minutes.
Very comfortable bed, slept well. Free wi-fi is greatly appreciated!
The hotel exceeded my expectations and I highly recommend this hotel. My wife and I spend about 20 weekends a year on average staying in 3 or 4-star hotels, therefore we have plenty of experience staying in various hotels.
June 30, 2014
Rated 4 out of 5 by alph A Great Stay
The rooms are large & very comfortable. Everyone that I encountered on the staff seemed very friendly and attentive. Highly recommend.
July 21, 2014
Rated 4 out of 5 by Flowers Engineering Technician
Very nice hotel, just stay for 2 days don't have time to explore. Everyone very friendly.
July 21, 2014
Rated 5 out of 5 by Monica12 Perfect 4th of July Weekend!
Everything was Great! Dylan at the Front Desk is so Sweet, she was a huge help!
Rooms are Great! we had friends over to watch the Soccer game (world cup) and the living room and wet bar area are a Huge plus! We stayed in our room most of the day Sunday and hskp did not bother us once which was nice not like other hotels i've been to before. Beds are very comfortable. Differently coming back and i will recommend friends & Family!
July 10, 2014
Rated 5 out of 5 by ieumi i had great experiences
The air conditioner in my room did not work well so i contacted front desk and then the staff comes in quickly. it looked that it didn't go well but he did his best to resolve all of problems and indeed he was very nice and kind. After all, we were relocated to the other room and it could be worse experience for me but due to his support, i could enjoy that moment.
July 13, 2014
Rated 2 out of 5 by StephnSteve Unacceptable General Manager
Wow, such mixed feelings, but the bottom line is we won't be returning. My daughter and I stayed here a year ago and decided to return for our annual mother-daughter getaway. There's so much I love about this hotel (swimming pool, cool look, comfy bed, cleanilness, free wifi and parking), but the problems we had mean we won't risk another stay:
1. The shower had no cold water = only hot water to shower (two staff members confirmed this issue) = ouch!
2. The tv wouldn't power up, so we had to contact the front desk for repair service (the hotel service man arrived relatively promptly; it took about 30 min to repair/reboot.). The man was nice, but we showed him the hot water problem and he did not pass the issue on to the front desk as we asked him to. Two hours later, when we checked with the front desk, they said they had not been informed of the problem and that the tv guy was the one who would have had to repair it. He was now off duty ...
3. When we asked to speak with the general manager about the shower situation we were told he would not come out to speak with us (the staff person who spoke with him about our issue found him in the kitchen, where he was apparently folding laundry). Really? Bizarre and unprofessional, not to mention very unhelpful ...
4. We slept pretty poorly due to loud partiers in the hallway until well after 3 am (this is not necessarily the hotel's fault, but we will have to figure out how to avoid this type of situation in the future ...).
On the bright side: apart from the general manager, the staff was helpful and nice. The receptionist was hardworking and friendly, and -- upon our check-out -- the front desk manager very professionally handled the issues the general manager had refused to even discuss with us. Kudos also to the bartender and floor staff. Overall, it felt like the staff was running the hotel despite the general manager, which is a pity for everyone involved.
August 14, 2013
Rated 5 out of 5 by amiki A modern design
A modern design and comfortable interior of a room.
July 20, 2014
Rated 5 out of 5 by Virgie54 our friends 50 annivesary party
we booked this hotel never hearing of it , Our friends told us about this hotel since we were coming from out of town Fresno to a 50 party anniversary for them, We were so pleased when we walked through the front doors, what a beautiful place we enjoyed every aspect of your hotel, we will without any questions be back soon. We will tell our friends that when visiting the area to book your hotel. Wonderful time at at your place
July 7, 2014
Rated 2 out of 5 by KC23 Not what we expected
Hotel looks nice from outside but inside it looked a little rundown. Room was spacious and at first glance looked great. The bathroom looked like it had been poorly constructed and the shower tile was very slippery. The 2 towels provided were old and worn thin. There was a continual wet spot on the carpet by the bed that seemed to be from a leak. When you step out of bed your feet got wet. I informed the front desk about this. The kitchenette was strange with no towels to dry your hands and no plastic cups even for waster. I used the mini fridge to keep some things cool but by morning everything I had put in there was frozen. Overall, I was very disappointed with this hotel. We are Starwood Gold members and had come to expect a better quality of hotels.
July 14, 2013
Rated 4 out of 5 by Mauiguest This is a nice place. But,
I really like this hotel. But not as much as I could. The plus - they let me bring my dog, and he was very happy about that. The bad, the AC in the room was extremely loud. Turned it off, opened the windows, but that was no improvement as people were down by the pool/spa drinking and talking until after midnight. So I did not get a good night's sleep. Which is one of the main things you want from a hotel experience, right? But the place is really nice, otherwise.
June 30, 2014
Rated 2 out of 5 by Bob10101 A number of issues
The good: Nice rooms, wifi worked, quiet, free parking
Check-in was a mess. We arrived around 11pm. My colleagues and I had three rooms. My colleague checked in first and was assigned a room with the door wide-open and a repairman fixing the plumbing. He had to wait for the repairs to be finished before entering his room.
I was assigned a room, neither of my key-cards worked, so I returned to the front desk, they re-issued the key-cards, again they didn't work. But then, someone actually opened the door - I'd been assigned a room already given to someone else and I had woken them up in the process of trying to open the door. After apologizing, I returned to the front desk who had no idea why there was someone in that room. They eventually gave me another room. The refrigerator was turned off, I turned it on and it sounded like it was about to explode. I turned it off again and returned to the front desk to ask them to store my refrigerated medication for the night. At this point it was midnight.
Having spent lots of time at the front desk, I could see the staff's screen. The background looked like a photo of him posing with some sort of automatic riffle. Not exactly the type of image I'd expect to see at a front desk of a business.
Note that there is a $5 toll to cross the nearby bridge (but none coming back).
July 16, 2014