Rated 2 out of 5 by Tufted Try to avoid in future
We have stayed here several times; always satisfactory. However this last stay was not a success. Firstly, having called from the airport we were then given a Portland tel number to arrange our shuttle pickup - normally the hotel does this. Secondly, although we could make local phone calls we could not call New Zealand and the staff insisted there was no block on overseas calls and we did not know how to call overseas. We checked out at 0200 because of this.
March 31, 2015
Rated 5 out of 5 by BillRMD EXCELLENT STAY!
We were happy to be back at Aloft Portland Airport. The rooms were comfortable, the facilities ample and the decor pleasing and fresh. Everyone - from airport shuttle drivers to housekeepers - was friendly and professional. The reception by Gerard Salas at the front desk was exceptional and welcoming (Si yu'us ma'ase!), and Jay at wxyz bar professional and delightful - THANKS!! We'll be back.
February 15, 2015
Rated 5 out of 5 by anon227 Great location, friendly staff
Conveniently located next to the airport. Even though we were only there for one night, it was a pleasure checking in and taking advantage of the amenities.
January 21, 2015
Rated 5 out of 5 by iciego Starwood Hotels are Always the Best
The quality of customer service and room were on point and as expected from a Starwood hotel. My family had a restful night and places to eat was in walking distance. The airport shuttle was always available, the drivers were courteous and the ride to the airport was about 5-10 mins.
As a SPG member, I was treated with respect. I would definitely stay at another Aloft Hotel.
January 12, 2015
Rated 4 out of 5 by doggerk Good, straightforward hotel, but.....
As one would expect with the aLoft brand, everything is solid and straightforward. The proximity to PDX airport, Cascade Station shopping, as well as the TriMet light rail line (Red Line) are all good. The only issue I have (and have had most times I've stayed here) is the slowness of the Front Desk checkin process. Especially for frequent business travellers and SPG Platinum guests, this process needs to be lightning fast and at the aLoft PDX it is not. Either there are too few staff members (at times), or there isn't enough flex in the process or staffing to deal with it when there are more than two guests ready to check in. Aggrevating.
December 8, 2014
Rated 5 out of 5 by Joe1974 Great Location and Quality Property
The first time I stayed here was very good but there wasn't anything around the hotel at that time. Now everything is around the hotel and all within walking distance. Close to the "MAX" train station (less than one block) which can take you just about anywhere. This is a fine property and my stay was great.
December 7, 2014
Rated 4 out of 5 by Westiewoman Dog Friendly hotel
We love Aloft because they welcome dogs. They take good care of people too, and make it easy to travel with our Westie.
December 2, 2014
Rated 5 out of 5 by Ksss Comfortable and pocketbook friendly
Excellent quality and service as always.
December 2, 2014
Rated 4 out of 5 by Cashmom Usually I like it, but...
We stay here several times a year and normally are pretty happy, but here we are on a Friday of a holiday weekend and the bar doesn't open until 5:00? Several people have been in and out during the past hour and no dice, no service until 5:00. So strange not being able to grab a happy hour drink in a hotel that has a fairly large size lobby bar.
November 28, 2014
Rated 4 out of 5 by Dramamama55 great stay
enjoyed our first visit, will use this hotel again. Felt very safe as a solo traveler.
November 21, 2014
Rated 5 out of 5 by cougs12 Friendly staff and comfortable rooms
Great staff and very clean comfortable rooms, close to Max train for Downtown shopping and local restaurants
November 17, 2014
Rated 5 out of 5 by mtdog A perfect place to stay with or without a dog
I came with my dog. We both slept like babies (or puppies.) The room was clean, sound proof (it's near the airport) and convenient to parking. The staff was ever so nice to my dog and I. His tail starts wagging the second he walks in the lobby. Brandy checked us in quickly and then found a cart for our luggage. Then she helped us choose from the ample number of restaurants within walking distance. This is my second stay and not my last.
November 16, 2014
Rated 4 out of 5 by schuitemaker This hotel is unique because of its modern feel.
I liked how modern this hotel was. It has a different vibe to it than regular hotels. It actually makes regular hotels seem boring and ugly. I loved the decor, it was very fitting for Portland. The only problem I had was working the TV and cable. I couldn't figure out how to switch channels and the on demand feature kept popping up like they wanted me to buy the movies/shows I wanted to watch. So that was disappointing. Don't stay here if you want to spend time in the room watching TV. They have a huge selection of food you can buy for breakfast and different toiletries and things. I wish I could have stayed here longer to be able to check everything out. Its in a great location too. Lots of shopping and restaurants around. They also have a shuttle to/from the airport which is very convenient if you are not renting a car. The shuttle employees are absolutely great and very friendly! I had better conversations with the shuttle employees than the people at the conference I went to!
November 14, 2014
Rated 4 out of 5 by Jetz9 Comfortable Hotel
Enjoyed my first stay at the Aloft Hotel. It was much better than expected and I will definately plan on returning. Staff is great - very friendly and welcoming. Staying at the Aloft was a comfortable experience from beginning to end.. If you are looking for a hotel that makes you feel at home during busy travel itineraries - this is the place.
November 13, 2014
Rated 4 out of 5 by dfjidaho The hotel has very nice features
very nice accomodations. Convenient, comfortable bed and relaxing environment. Hotel lobby concept and design supports the business person and a flexible availablity for the travelor.
October 31, 2014
Rated 5 out of 5 by ladolcevita clean, efficient, modern hotel
This hotel is perfect for the traveler who needs a great place to sleep, be close to the airport, has no need for frills, yet wants to be comfortable. Perfect for the modern, no nonsense type of traveler. I love the streamlined, smart, highly modern feel about the hotel. Rooms have the business-minded type of traveler in mind. All fixtures were in perfect condition, I heard no outside noise, the staff was great, and I especially enjoyed the modern, hip, highly comfortable feel of the lounging area. I felt I was in a modern Swedish hotel. Very nice!! Also very convenient to the metro system to get anywhere in town.
October 30, 2014
Rated 4 out of 5 by Cary Very nice and convenient hotel!
Getting to the hotel rom the airport was very easy and getting greeted with the expert staff was very nice.
October 29, 2014
Rated 5 out of 5 by JimMartin Hotel Staff/Environment
We had a great experience at ALoft - Cascade Station. The hotel was great and the room was very comfortable, great decor. The "green" status of the hotel was an added bonus.
Most importantly was the warm and welcoming staff at the hotel. They made sure every request was attended to promptly. We would like to make special mention of the chef in the kitchen at breakfast. We did not ask her name, but she made sure the food was well prepared, hot and nicely presented. Kudos for that.
Once again, thanks for a great stay!
October 27, 2014
Rated 5 out of 5 by Tabby Great location near PDX
Staff were very friendly and helpful. The hotel is very close to train station and easy access to downtown. They offer bike rental service for the guest to venture around area. Complementary beverage in the morning for Gold and Platinum Elite member.
October 26, 2014
Rated 5 out of 5 by MtnGirlTracy Excellent Hotel right by the Portland Airport
This was a perfect place to stay with a comfortable well laid out room. We got a great nights sleep with the black out shades and the bed positioned in the middle of the room rather than on a wall connected to some others room. Great staff who helped us and easy to get around. Loved the location right by Starbucks and many other shops.
October 26, 2014
Rated 5 out of 5 by welcometreats Dog friendly
We stayed in this hotel for the first time so we did not know what to expect.
When the front desk staff found out that we had a pet, he gave us a dog bowl, pillow and treats. It was very welcoming. I asked the staff if I could do late checkout as a Gold, and he said yes. Not that I needed the late checkout, but I like it when the hotel can accommodate our request if needed.
All dog-friendly rooms are on the first floor. The exit door from all these rooms is nearby which means if your dog needs to get out quick to potty, it is very easy to get out from the building.
On Sunday morning, I took my dog to walk right across the hotel where there was a green belt. And there is a Petsmart nearby (Cascade Station) if you forgot to bring something.
I have been to a few other dog-friendly hotel, and I can say that this is the best dog-friendly hotel that I have been. And there was no pet fee unlike other hotels.
My recommendation is that you band together with other pet-friendly establishment in the area so that we know which shops/restaurants to visit. Thank you!
October 25, 2014
Rated 4 out of 5 by HuskyFan It's near the Airport
You need to remember that is hotel is within 1 mile of the airport... so plane descending noise is apart of staying. Ask for rooms on the street side might help.
October 13, 2014
Rated 5 out of 5 by keith23 Friendly and helpful staff
Jacci was very courteous and helpful in securing an early check in time. Thank you.
October 11, 2014
Rated 5 out of 5 by mmrich One of the best service hotels
My wife and I were here for a quick stay. Everyone from the front desk to the room attendant were friendly and engaging. Kayla made sure all of our needs were met before we could even think about them. A super hotel.
October 6, 2014
Rated 5 out of 5 by Debbie62455 Awesome place to stay. Very quiet for being near the airport.
Excellent place to stay. Very quiet for being near the airport. Awesome customer service.
October 6, 2014
Rated 5 out of 5 by Oregonbelle Most ejoyable experience!
Everything and everyone working there was beyond expectation. Thank you so much for the kind words of welcome and having such an awesome place for me to stay!
September 29, 2014
Rated 4 out of 5 by Hunny The Staff are Great!
Gerard is great! He remembers me every trip and is friendly and helpful. All the staff are quick with a smile and ready to assist.
September 29, 2014
Rated 5 out of 5 by joshua927 Super friendly and considerate check in staff
I had waited nearly 40 minutes for the shuttle. So by the time i got to the hotel, it was about 1 AM. I was super tired. Staff was very apologetic about the shuttle wait. The staff took care of me by offering some drinks from the Aloft market area and even offered a free breakfast sandwich voucher.
I love it when the staff recognize a weary traveller and try to make everything right.
September 17, 2014
Rated 5 out of 5 by frankiev56 very nice
all of the staff was very friendly. rooms were very clean. great restaurants across the street
September 14, 2014
Rated 5 out of 5 by Jana66 Quiet and Comfortable
We have stayed here twice and we love it! There are so many eating/shopping options close by, easy access to the airport and mass transit. Being so close to the airport, you would think it would be noisy, but it's not. Very quiet rooms and very comfortable sleep. Will stay here again!
September 9, 2014