Rated 4 out of 5 by Mugs04 Not as good as previous visits....
The mattresses in our room were not as good as previous visits...also we had 3 young children in the connecting room to ours that kept us up half the night crying....needless to say a very restless night. We do however usually enjoy our stays at Aloft.
August 18, 2014
Rated 5 out of 5 by FSUMom contemporary comfort
Very pleasant stay, great location to downtown Tallahassee activities as well as FSU campus.
August 18, 2014
Rated 4 out of 5 by Buffett1994 Downtown Tallahassee
Nice, modern hotel in Downtown Tallahassee. The room with two quenn beds was small compared to other business hotels I have stayed at. Would not be suitable for a family of four, but would work for two persons.
August 17, 2014
Rated 2 out of 5 by Cam11 FSU Graduation
We arrived at 5 PM and our room was not ready. When we got into the room we had no bath towels and need kleenex.
We opted for "go green" option but, when we checked out after three days we were told that the card was incorrect and couldn't get the $5 per day voucher to use at the XYZ bar. Could only get points to use in the future.
August 16, 2014
Rated 5 out of 5 by Jodi35 Stay
Awesome location very clean
August 16, 2014
Rated 5 out of 5 by SLHFSUMom Quick Stay
First time at Aloft. Loved it everything contained in one location. Front desk seemed to be leanly staffed. They were handling check ins, guest services, van driving and general lobby duties. They remained calm and friendly even though they seemed over worked.
- Room was clean and appointed with just enough ammenities. There are no drawers so all clothes had to be hung or be put on shelves in bathroom. Finally a hotel that understands the necessity for outlets. there were 2 available on each side of the bed, 2 at the desk and 2 in the bathroom.
-Loved the $5 green coupon for not requesting maid services! Free paper (local and WSJ) and coffee in lobby each morning. Kitchen open until midnight.
-Issues My room was on 6th floor and faced street. There was some annoying street noise so maybe request a room not on the main street. 2nd parking lot was difficult to access.
July 28, 2014
Rated 5 out of 5 by LeslieR This hotel was great!
I was very emotional dropping my daughter off @ FSU. I didn't even think about shuttle service but there you were and every driver & MANAGER were all positive, encouraging and let me ramble. I find that personal touch lost in such a computer world. My boss has a meeting on Monday and has booked w/your hotel.
I will tell everyone that I know that Aloft in Tallahassee IS THE PLACE!
October 10, 2013
Rated 2 out of 5 by Eight88 Unfortunate
I checked in on Friday, January 25, 2013. Was quoted $109 per night, with AAA. I was unaware that I had to pay for my own parking fee, $5 per night. The price per night is now $114. My room was not cleaned the whole weekend. I mentioned it to the front desk and he said or did nothing!!! I asked for clean towels and coffee. I was brought only two new filters of coffee. I asked again for clean towels and nothing was brought to my room. When I checked out I told the front desk clerk that I felt I was paying for two nights but only received service for one night. He said he couldn't adjust the bill but that he wood give me extra Starwood points. He never did that either!!! I'm very disappointed with aLoft. My daughter is a student at FSU and an intern at the State Capital with senator Dorothy Hukill. I feel as though I was taken advantage of the whole weekend I was there to visit my daughter. Very disappointed!!!
January 27, 2013
Rated 1 out of 5 by Simon11 Poor Management
My issue was I accidently book 2 prepaid rooms for the same night. Not realizing my mistake until the day after, I called SPG to see what could be done. They were kind enough to call the hotel and I was told that since there was no rate change they would allow me to check in that Saturday, for no charge. I was not expecting this, but was very pleased. So much so I even sent a tweet to Aloft and SPG thanking them. At checkout I was charged for 2 nights. I asked to speak with a manager who said he was not aware of that and would not honor it. I filed a complaint with SPG who advised the hotel would contact me after looking into it. After 1.5 weeks I followed up and was advised that the complaint was closed byu the same manager with no change or call to discuss. I understand that the mistake was my fault initially, but my issue is I was told one thing and it wasn’t honored. This is usually my go to hotel when I travel to Tallahassee, around 8 times a year. Based on this I will not stay at this property or any other aloft properties.
February 21, 2013
Rated 1 out of 5 by TiredVisitor Terrible Experience
My room was tiny, barely big enough for 2 people and the noisiest I have ever stayed in. Street noise was unbearable all night long and thin walls let you hear neighbors and people in hall. Towels were cheap, thin and old. Low bed was extremely hard and uncomfortable and needs new linens and pillows. One of the blinds would not close all the way so street lights came in. The whole room lights up if you use the toilet at night. Refrigerator is noisy. Room needs a chair other than the desk one or a luggage rack. No spa tub at pool. Front desk not very knowledgeable about area. No reverse osmosis water and bottle like other Aloft hotels. Will never stay here again.
July 21, 2014
Rated 5 out of 5 by Debbie3173 Pleasantly Surprised!
I have never stayed at an Aloft Hotel before and was pleasantly surprised by the charming facility. The staff were extremely friendly. I especially liked the fact that if they made eye contact (it happened even if they did not)with you upon your arrival back into the hotel they would greet you with a welcome! Even the cleaning crew asked as I was leaving if I enjoyed my stay -so friendly! It makes you feel welcome and that you are valued as a customer. I like the fact that I am rewarded for not having my linens changed etc by something that I can use to actually get something during that stay (voucher to be used at the refuel station.
July 18, 2014
Rated 5 out of 5 by CCsoso A pleasant surprise
I needed this place after a less than satisfactory hotel stay the previous two nights in another town. The contemporary themes worked well even though it is not my favorite style. Great staff, nice spaces ease of getting around.
August 4, 2014
Rated 5 out of 5 by MeMo91 Beautiful Hotel
Aloft was ultimately accommodating with a modern room and feel throughout the entire hotel. I wish there was more parking available for busy nights, but overall my stay was beyond satisfactory!
August 4, 2014
Rated 5 out of 5 by vicianaw Always a great experience at ALogt
I always stay at aloft Tallahassee because the customer service is always great (check in/check out is quick) it's centrally located and the rooms are clean and modern and do not smell like older hotels.
August 4, 2014
Rated 5 out of 5 by SkiDoc1 European Vibe is Great!
This is our "go-to" hotel for all FSU Seminole home games. From the GM to the kiosk staff, service is front and center. The rooms have a very special European elegance: feather beds; spacious showers; chic bathrooms and tech center. The social scene rocks around a super hip bar - great way to kick-off or celebrate the weekend game. Can't wait for the fall football season to begin!
July 7, 2013
Rated 5 out of 5 by Helen235 Great location & staff
I was impressed with the professional staff,
At reception, food, bar, and housekeeping .
All pleasant & friendly.
August 4, 2014
Rated 4 out of 5 by Moesmom Great beds!
Loved the bed, very comfortable. Rooms are a bit small but very well equipped. Great shower, cold A/C and decent coffee in the room.
August 4, 2014
Rated 4 out of 5 by JazzyJeffJax Property needs Sound Proofing Upgrade
We have stayed at this property a few times and no matter what side you stay on you still hear traffic noise.
There also needs to be some type of nightlight provided. I tried to use the light in the bathroom/shower area, but it is not on its own switch.
We even asked not to have our room facing Monroe Street and all night you could hear the sirens from EMS vehicles.
Until I hear otherwise regarding a new soundproofing, I will not stay at this property again.
July 31, 2014
Rated 4 out of 5 by GH2014 Good travel hotel
Neat room layout and concept.
Carpet was a bit dirty and the room had a funny smell, maybe the AC filter was old or dirty.
August 4, 2014
Rated 5 out of 5 by Jason1987 Best Staff in Tallahassee
This is the ONLY hotel I ever stay in when I visit Tallahassee for work. The hotel has a very cool, modern vibe. The staff is incredibly friendly and always give me a warm welcome. I love the bartenders at WXYZ bar. The hotel is clean and the price is always right,
August 7, 2013
Rated 5 out of 5 by Texas Great location, excellent staff
Jacqui and Chirag represent your brand very well... professional, quality and great attention to details.
May 13, 2013
Rated 3 out of 5 by Sally0000 Average Experience
Average hotel experience. Room was clean enough but not outstanding. One of the two elevators was broken during my stay. Biggest concern was my neighboring room had four party animals who were up all night, talking loudly and in and out of their room constantly. Walls are thin and their conversations made sleep nearly impossible.
July 31, 2014
Rated 5 out of 5 by MKF156 Great place!
This was our second stay here. After our first visit, we knew we had to come back. Our stay this time was equally fantastic. The staff here really goes the extra mile to provide a great experience; particularly Jacqui, who as another reviewer has mentioned, is absolutely wonderful. She has a truly bright personality, and it is obvious that she really cares. The room was well appointed and comfortable, and the pressure in the shower was awesome. We stopped at the re:fuel counter for breakfast in the morning, and I had the pleasure of enjoying a carrot cake waffle. This thing was unbelievable. Do yourself a favor and try it; you won't be disappointed. My wife enjoyed a bagel with asiago cheese, which was also delicious. Overall a wonderful stay, and we will definitely be back!
July 21, 2013
Rated 5 out of 5 by Jason1987 Jacqui ROCKS!
I travel a lot with my job and when I come to Tallahassee I stay at Aloft everytime. Love how modern it is and I LOVE the staff. Jacqui goes above and beyond to take care of my co-workers and myself. I can not get off the elevator with out seeing her amazing smile. She is so great with every customer that walks in that I wish I could steal her away to work for my company. Working for a company that takes pride and depends on great cutomer service I understand what kind of employees it takes to be successful to keep the edge on everyone else. Jacqui is the reason why I will keep coming back. Thank you so much for making my time away from home feel like I am still at home.
March 28, 2013
Rated 5 out of 5 by kdb730 Great experience!
Would not hesitate to stay here again. They have food, a bar, extremely comfortable accommodations, close to everything, and they accept pets with no charge.life doesn't get any better than that!
June 9, 2014
Rated 5 out of 5 by tward1 Great
First time to stay at this hotel and it was great.
July 30, 2014
Rated 3 out of 5 by ndcs2 ROAD NOISE = NO Sleep
Apparently, because I have gotten to know the front desk team, I have always stayed in a pool-side, parking-lot side room. However, with new FSU Hospitality School students manning the front desk, I was placed in a room on Monroe street. Starting at 5AM, every motorcycle, garbage truck and Celica drift car sounded as if it was eluding Tallahassee PD's finest at the foot of my bed.
RECOMMENDATION: (1) Install noise damping windows. You have a great hotel but 1/2 the rooms are too loud. (2) Provide guests with ear plugs. A Sheraton in downtown San Antonio provides them and they are appreciated. (3) Only put me in a pool side room. I'll request it in the future.
July 10, 2014
Rated 2 out of 5 by tzsabra very bad experience
on my stay last week in your hotel in tallahassee,florida i had a very bad experience with the front desk manager. i come to this hotel a lot of times. every week the front desk let me stay in the hotel until 3pm for late check out. last week i had my mother with an aide and me . she is 91 years old and use a w/c and can"t walk. i asked the front desk if we can stay in our rooms to 4pm because she didnt feel good and our flght leave at 645pm. the manger was at the front desk at the time. i explained him and asked him to stay one more hour. he said" no problems you can stay for one more hour, but you need to pay for the rooms for one more night" i said no thanks and left the hotel with my mother and told him to cancel my reservation for the next weeks to come. you need to teach your managers costomer service.
July 23, 2014
Rated 2 out of 5 by veteran Three recent Stays-none good
I have stayed at this location three times and other Aloft locations. I believe a fair rating of average to poor is correct for this location. The front desk employees are very young and do not know how to properly handle guest problems. We had smokers in the room next to us, then our room was not cleaned as requested, then we moved rooms again and the bedding was incorrect. There was a scuffle in the lobby and the employees ignored it and walked away.Caution-if you are a Starwood member, be sure to check your award points, this location does not like to give you the award points you correctly earned. Beds are hard and room is very small. Price too high for such a poor room. You are paying for the location.
May 13, 2013
Rated 5 out of 5 by GG777 All you need!
Great Hotel for Business Travel- it's all you need- ease of getting on the internet and parking is easy. Great Location.
July 25, 2014