Rated 5 out of 5 by ddc103 Convenient to BWI
The proximity to BWI and the friendliness of the staff and shuttle drivers far exceeded my expectations.
February 21, 2014
Rated 1 out of 5 by amg6714 nice pool is about all
Rooms are not very clean and don't plan on leaving car there if calling for bad weather because you may come back to your car being plowed in with snow past your bumper and be told by front desk I don't have control over the weather and we don't have a shovel you will have to wait to see what can be done .
February 18, 2014
Rated 3 out of 5 by Gemma1 close to airport
Nice hotel, staff nice. My only complaint they do not honor loyalty, I stay at this facility 5-6 times a month, give them all my business, I got stranded this last snow storm, I needed to stay another night, I was charge double!! Didn't happen to my co-workers who stayed at surrounding hotels that were stranded. Very disappointing!
February 16, 2014
Rated 1 out of 5 by Campos64 Hotel did not meet my expectations
I recently stayed at the Aloft Baltimore Airport Hotel and I am deeply disappointed in the service and condition of this hotel. Below is a list of issues/challenges experienced during my stay.
1.) When I booked my reservations I had requested to be on a higher floor if possible. Of the 12 floors I was placed on floor #3.
2.) Hotel towels were extremely dirty and stained.
3.) Painting chipping on my bedroom wall.
4.) The tiled floor in the bathroom was filthy with stains.
5.) Shower was nasty with stains on the wall.
6.) Sheets were stained.
7.) Overnight front desk staff was extremely rude and unprofessional. When I tried to purchase snacks that night it took her 20 minutes to figure out pricing and get me checked out. I wanted to pay with cash and or credit card but because she was untrained and couldn't figure out the cash register she said she would bill it to my room. Mind you it took her 30 minutes of me standing patiently while she tried to figure out what to do and finally after standing there 30 minutes she stated that she would bill it to my room. Each encounter with the front desk clerk made me more and more frustrated - she was very rude and acted if though guest were irritating her anytime we asked a question. She seemed to not know simple questions like where is the business center or computer area,
8.) Staff complaining about having to work in front of guest - very unprofessional.
I made my decision to stay at this Aloft location due to a recent stay I had at the Rogers, AR location. Hopefully you can take this feedback for an opportunity to improve this hotel.
April 22, 2012
Rated 1 out of 5 by jyfort Hotel has POOR customer service
I had a terrible experience at this hotel. The staff was unfriendly. Arrived to my room without any wash clothes, had only one towel in room, I called the front desk/housekeeping for wash clothes and towels and I finally received it an hour later. The following morning I had the same problem and missed my flight due to lack of service. I was totally disappointed with my stay at the Aloft. I will NEVER stay here again.
December 1, 2011
Rated 3 out of 5 by 1Sherie Was not pleased
could not get the heat to work, had to ask front desk and find out where the "magic switch" was. Also recevied 2 wakeup calls that were 1.5 hours before i planned to wake up. When asked at checkin if I wanted a wake up call my response was no.
February 13, 2014
Rated 2 out of 5 by Wheelsrjk Second Stay Disappointing
First Stay in Mid January was excellent. Our Stay on Febv 6th terrible. Arrived from at BWI Airport from Sanfransico at 9:30 PM. Called Hotel put on hold for 10 minutes, 2nd call 5 minutes. Took three calls, 20 minutes to ask for the Shuttle to pick up us.
Arrive at ALoft at 9:50 PM. Given $20 in Food and Beverages for Shuttle delay. Bar Tender unfreindly, took drink orders but not food order. He dissappeared from the Bar for 10 minutes. Other patrons also frustrated. Went to room. Room was excellent. Next morning discovered only one bar of soap (we use upon arriving). No soap or shampoo dispensor in Shower AT ALL! Room 222. Previous stay, was built in. Took showers will the one small bar of soap, checked out. WHAT IT GOING ON with the BWI LOCATION....change in staff and management??????
February 8, 2014
Rated 3 out of 5 by Patsy Carpet dirty
we asked for a quiet room when we made the reservation - we were given a room across from the elevators! Our room also had a connecting door to the next room. Carpet was clearly dirty - nasty. There were MANY hotels to choose from - in all price ranges. We were DISAPPOINTED!
December 14, 2011
Rated 4 out of 5 by Nancy1 Chrsitmas stay
This hotel was lovely and the design was refreshing.. The staff was fabulous. the room design was open, airy and relaxing and the beds were comfortable. My only concern was that i reserved and prepaid the room for 3 adults and a child and the room was only set up for two. Since we arrived late (and i did call ahead) it was disappointing to wake up and not have enough towels and then to have to get dressed and go down to get them in the lobby because housekeeping was not yet there.
December 28, 2011
Rated 2 out of 5 by Sara81 Trying to seem modern, but needs a lot of attention
I'll start off by saying I have earned my platinum SPG status the old fashioned way-- staying over 100+ nights/year. This was my first time staying in an Aloft property and I was gravely disappointed. After I checked in and went to my room , the room was so small. No chair or couch to stretch out on. Then there was the bathroom. The toilet in room 422 was wobbly, the shower door wouldn't close properly which led to a wet floor, and the grout around the sink was all peely and mildew-looking. Also, the toiletries were in a dispenser in the shower. now I know that other guests stay in the room when I'm not there, but that doesnt mean I want to share soap with them! Despite asking (twice) our room was never cleaned- I had to call the desk twice to get fresh towels delivered and to top off the experience, they somehow lost my company credit card info upon checkout which necessitated me having to pay with my private card. Just an all-around awful experience.
January 13, 2014
Rated 1 out of 5 by NoBlanket Parking was a nightmare
The parking at this hotel was a nightmare. Seems they let guest from the hotel next door park in their parking lot. I drove around for 15 minutes looking for a place. Then I went into the front desk to ask for help. They tried to get one of their stafff to move, but they could not find the individual to move his car. Finally one of the guest from the other hotel left and I found a parking space. What a waste of almost one hour. Never use this hotel again.
February 3, 2014
Rated 1 out of 5 by Belgaschu Overall, pretty poor experience
As a Platinum member, I expect more. I called early to get an early check in. Nope. The rooms were not well cleaned (there was blood under the lid of our toilet seat!). There was one wash cloth the first night; the second day there were too few towels. Calling the front desk to get more, got no action. On second call, someone from the front desk bringing them by.Housekeeping was not informed of our late checkout.
all in all these are 'first world problems', but we won't be back.
December 30, 2013
Rated 4 out of 5 by Gemma1 Good place
Please with this facility, I recommend if you in need of a hotel close to the Baltimore airport.
February 5, 2014
Rated 2 out of 5 by DispleasedFromNJ Unpleasant Staff & Dirty Room
I would never recommend Aloft BWI Baltimore Washington International Airport. I waited until 9:30 pm for my room to be ready and it still took until 12 am to get towels. The bathroom was dirty with hair on the floor, the bathroom doors could not latch closed and would drift open, there was no hand or shower soap (which we never received at all), and the staff member on duty at the front desk told me he was too busy to bring the folded towels up to the room (but they were clean and folded). I left several phone messages for the manager and the general manager on Sunday evening; it is now Tuesday, and neither has returned my call. In addition, another couple we came with had no bathroom door and a leaking shower in their room and another couple could not flush their toilet. None of those issues were addressed during the stay.
October 15, 2013
Rated 5 out of 5 by CoachFowler Great Overnight Stay
My wife and I stayed overnight here because we had an early flight the next morning. When we arrived the front desk staff were VERY friendly checking us in and helping us get menus to find delivery to the hotel. The rooms were clean and very nice. We also had a few drinks at the bar and while the beer on tap was not the correct temperature and the bartender did not know how to make the drinks correctly, he was VERY friendly and went above and beyond not only to meet our needs but the needs of the other people around the bar. He even stayed open a little later because of some other customers coming up right at closing time. Our checkout was easy and the front desk staff called the shuttle driver back although he had just left to make sure we made it to the airport in time. The shuttle driver was friendly and did a great job as well. A very nice stay...would stay there again and would stay longer if need be.
January 30, 2014
Rated 5 out of 5 by Smithkid 2013 Baltimore Stay
The hotel was really cool and the staff was awesome! The room had a king bed, bowl sink, rainfall shower head, soap and shampoo dispensers, a flat screen TV, and overall a modern, quiet room. The thing that I have experienced in most hotels is the annoying sound of someone turning on the water in the morning for a shower! Not here....smooth and sweet. I had a terrible travel time to the hotel and the staff gave me "freebies" that I truly appreciated. The music playing in the lobby and the elevator was very relaxing and welcome. The only disappointment was not seeing the hotel lit up at night as it appears on the website.
August 19, 2013
Rated 5 out of 5 by Neicy Housekeeping
Hats off to the housekeeping staff Janet & Manager Theresa Mitchell... They took very good care of me & my guest, anything we needed they were there over and beyond the call of duty... This is the reason I come back to clean & friendly hotels is because of housekeeping... If the hotel not clean they lose business (Mines any way)... So Housekeeper's keep up the good work.
August 12, 2013
Rated 2 out of 5 by NotImpressedEither west nursery rd location
I thought I was booking a room near to the anne arundel mills mall. this location was pretty far away from anything. the front desk staff was short and rude and not very knowledgable. I was trying to connnect to the internet from my room. the staff was not technical at all. i will have to give this place a thumbs down. I would only select this location if no other location was available.
January 19, 2012
Rated 3 out of 5 by NiNo2 Needs some attention
Will start by saying that I have stayed here multiple times and will do so again, however this last stay was sub par. Arrived on a Thur evening to a very loud lobby (karaoke night); was fine but the desk clerk kept answering the phone and couldn't hear the callers. Check in was VERY slow b/c it was just one person, albeit very nice. And, my room's carpet was quite dirty/stained in many spots
January 25, 2014
Rated 5 out of 5 by Nerol Nice Hotel
I loved this hotel, the shuttle driver was awesome, front desk staff was very kind and helpful. This is a very hip hotel so if you stay on the weekend be prepared for a "party" like environment.
March 1, 2012
Rated 5 out of 5 by Timothy78 Awesome Hotel with Great Staff and Clean Rooms
Great staff here and very friendly environment. My room was extremely clean and it was great for an overnight stay. I will definitely return to this hotel.
June 6, 2013
Rated 5 out of 5 by Speedy Great stay
I was very impressed with the design n functionality of the hotel. It's true to it's name. It very lofty and state of the art. We only stayed one night as we were there for an appointment, but the staff were very helpful and efficient. The rooms were kinda small but comfortable, cozy and clean. Beds were comfortable. Only drawback is you have to pay for your breakfast there. They do have a shuttle if u need for the 5min ride to the airport. But you will need a cab to get downtown. It's about $25 to $30 each way. Go check out The Harbor...there's plenty of restaurants there. Aloft was a treat.
March 2, 2013
Rated 4 out of 5 by sinned68 niceeee but...
I have stayed at this location numerous times however to the point im aware the one bartender has mood changes. He is a slim white male that has a very close hair cut. I was at the bar with my girlfriend and I had to return to the room and I told my girlfriend to pay for my drink and he asked her was I coming back she advised she was not sure but paid for my drink. He got the money and threw his hands up in discuss because there was no tip. My girlfriend had not finished her drink and had every intention on tipping him. When she advised him of this he said just throw it on the bar in a disguted manner. Im surprised he is allowed to work at the bar because of his personality.I noticed his detatched personality long ago. This last stay as a spg guest I was given a room with no door for the bathroom to be seperated as I later found out it was a handicap room well Im not handicapped. My room was changed as this is no fun too hall bottles of wine and move once your settled! I love the hotel but sometimes even as a spg preferred guest you can be treated otherwise. Avoid the bar I even watched this same bartender get upset as some other guests requested something that caused disgust as he stormed off and left the bar.... Last the rear door was not working and me along with another guest were stuck outside due to the door not reading our room cards well thats not cool to have to wait in the cold until someone sees you and decides to let you in! I normally have no complaints but the unfriendly bartender , along with a bathroom with no sliding door which made my girlfriend freak out and last but least stuck in the cold because of a broken rear door caused me to write a detailed review. One other thing that was strange there was one towel and one wash cloth in my room so I thought maybe my room was booked for one adult well that was not the case....I use my own products however thats not normal. This is my first time even thinking of making a review like this because normally all aervice is flawless at Aloft
January 11, 2012
Rated 2 out of 5 by spgtravalot no room when i arrived (6pm), and thats just the beginning
The shower had hair on the walls, obviously not cleaned. One towel in the room, no wash cloth and a hand towel serving as a bathmat.
The cappuccino maker flashed "needs cleaning" on the first morning of my stay, and remained that way. It failed to produce a decent cup of anything. There were no forks for breakfast, staff was ill prepared to handle anything other than hand out vouchers to try and appease various guests.
Needs new management before SPG gets too many black eyes to ruin the reputation of a great concept hotel.
October 15, 2013
Rated 2 out of 5 by bill7649 Not up to typical aloft standards
Not a bad hotel, just not up to standards. The room phone did not work, the reception staff was disinterested and not helpful, and overall this property shows some wear. The room was clean and comfortable, but the overall impression was not great
January 19, 2014
Rated 5 out of 5 by TCADC No more than most park-and-fly deals, and great amenities
Not that I had time to enjoy many of them, but it was very comfortable and had two lobby computers. Airport shuttle service was excellent. Pool, bar, and 24-hour food center all looked nice.
November 16, 2013
Rated 5 out of 5 by Chas70 Good business style hotel
This hotel is clean, nice staff, and close to Baltimore-Washington International airport (BWI). Like that the vibe in the lobby is upbeat, kind of like a club, where you can relax with friends/co-workers after a long day. Good workout center/pool. European chic/American value.
January 15, 2014
Rated 5 out of 5 by Wheelsrjk Excellent stay
This hotel is very user freindly, and ideal for either a before or after stay at BWI airport. The rooms are excellent and the staff are very friendly and helpful!
January 16, 2014
Rated 1 out of 5 by Maddy83 Not pleased
I stayed at your hotel over the past weekend for my friend's wedding. My friend booked the hotel's block over a year ago. When we got there at 4pm, they said our rooms are not ready so we would have to wait (even though we were told check-in was 3pm). I stayed there for 2 nights and never received new towels. I would not recommend this place to anyone. The bride was stressed out and upset the entire time because of her stay.
October 15, 2013
Rated 4 out of 5 by Campos64 ALL was good except for extra charge
this place is Eco-friendly, so no microwave in room. i thought the staff was very helpful and friendly. they were even willing to let me borrow a cell phone charger from them when I lost mine. The only thing i had an issue with was the $50 charge they take immediately after checking in. also, for those who are taking the shuttle from the airport, you must call the hotel first in order to have the shuttle pick you up. the room is very nice. i enjoyed my stay. i would def recommend to anyone.
February 14, 2012