Rated 4 out of 5 by Mike4155 Good Stay
One night stay. Usually stay at Sheraton BWI but decided to try Aloft. Good customer service. Room was clean, great air conditioner. Only downgrade was base board ripped of the wall and wall papering/paint being really scratched/tore up on one wall. Kind of odd for what appears to be a fairly new hotel. Price was right and overall a good stay.
June 30, 2014
Rated 5 out of 5 by lacrossedad Great Staff
The Aloft staff were extremely helpful. I needed to print something from my iPad before leaving and ran into technical issues. The young lady at the registration desk took charge and got creative to find a solution. I was very grateful and very much appreciate the effort.
June 30, 2014
Rated 4 out of 5 by WineGuyTom Love this concept
the loft concept is refreshing. The staff is wonderful. I utlized the fitness center, which had adequate equipment for the road. I sat at the bar and had a drink, the bartender was wonderful and curteous as well. My only complaint has to do with the stains on the floor. Since i was in a "handicapped accessible" room, I wasn't sure if the stains were from a leak in someone's colostomy bag, or what.
Other than that, everything was great. I would've liked a room with a king size bed instead of 2 beds, but this was adequate.
June 25, 2014
Rated 2 out of 5 by Fitchthomas Floridalacrosse
We were told breakfast would be available and they decided not to provide it. The day we were leaving, check out was at noon and starting at 8am they began to knock on our door. When we left something behind and called to ask to have it ready, we got there to pick it up and the staff was a disaster! There was only one washer for the entire hotel!
June 28, 2014
Rated 4 out of 5 by Starboy updated feel
the double queen rooms are very roomy & the decor has an updated feel
June 30, 2014
Rated 3 out of 5 by John5859 this hotel has the best beds
bedroom facilities is excellent. the bar restarant was excellent. the bartender/cook was less than average. when he took our order the first thing he said was, this is going to take awhile. i am all alone here. he was not like the rest of the staff, polite, serving. It was as if he was going out of his way to get us a drink and cook our sliders.
Still love the hotel.
June 28, 2014
Rated 5 out of 5 by deer8888 GREAT service - Only way to go if flying in and out of BWI.
Decided to give this place a try. Had early flight out of BWI for long weekend. We expected to park in BWI lot, but hotel suggested leaving car with them and taking their shuttle to and from airport. Saved us the parking fee and their shuttle was faster and nicer than BWI shuttle. The shuttle driver was so friendly and helpful; he even offered us a cold drink when we returned and drove us right to our car since it was dark! Hotel itself very comfortable. Highly recommend.
June 24, 2014
Rated 3 out of 5 by Decora Room Issues
l was switched to 2 rooms and ended up in the 3rd room 307. The carpet was completely wet in the 1st one and the 2nd one was a handicapped that didn't look so clean. Room 307 was subpar from what I'm use to out of the ALOFT. But to their defense they stated they were remodeling that was why. I hope the next time I come to Baltimore this won't be a problem. Because I wasn't happy moving my luggage from room to room.
June 24, 2014
Rated 5 out of 5 by rjr4u1961 Beyond expectations
This was a diamond in the rough. Never exspected such a high calibur in quality and serviceability. The staff went over and beyond, the extra mile. Clean and comfortable room, shuttle service was outstanding, pool life guard very outgoing, breakfast chef was spot on, and last but not forgotten, behind the counter, FANTASTIC. Highly recommended. Will return and experiance other locations. Thank you everyone.
June 4, 2014
Rated 1 out of 5 by Buttz108 This place will probably kill you
Don't take a hot shower, it will literally cause you 1st degree burns. They need to get their boilers checked as the water from the faucet and shower come out at about 120 degrees at the hottest. The bathroom door was simply missing in addition to the hairdryer, and ironing board.
June 24, 2014
Rated 1 out of 5 by Manju Hotel did not meet my expectations
I recently stayed at the Aloft Baltimore Airport Hotel and I am deeply disappointed in the service and condition of this hotel. Below is a list of issues/challenges experienced during my stay.
1.) When I booked my reservations I had requested to be on a higher floor if possible. Of the 12 floors I was placed on floor #3.
2.) Hotel towels were extremely dirty and stained.
3.) Painting chipping on my bedroom wall.
4.) The tiled floor in the bathroom was filthy with stains.
5.) Shower was nasty with stains on the wall.
6.) Sheets were stained.
7.) Overnight front desk staff was extremely rude and unprofessional. When I tried to purchase snacks that night it took her 20 minutes to figure out pricing and get me checked out. I wanted to pay with cash and or credit card but because she was untrained and couldn't figure out the cash register she said she would bill it to my room. Mind you it took her 30 minutes of me standing patiently while she tried to figure out what to do and finally after standing there 30 minutes she stated that she would bill it to my room. Each encounter with the front desk clerk made me more and more frustrated - she was very rude and acted if though guest were irritating her anytime we asked a question. She seemed to not know simple questions like where is the business center or computer area,
8.) Staff complaining about having to work in front of guest - very unprofessional.
I made my decision to stay at this Aloft location due to a recent stay I had at the Rogers, AR location. Hopefully you can take this feedback for an opportunity to improve this hotel.
April 22, 2012
Rated 1 out of 5 by jyfort Hotel has POOR customer service
I had a terrible experience at this hotel. The staff was unfriendly. Arrived to my room without any wash clothes, had only one towel in room, I called the front desk/housekeeping for wash clothes and towels and I finally received it an hour later. The following morning I had the same problem and missed my flight due to lack of service. I was totally disappointed with my stay at the Aloft. I will NEVER stay here again.
December 1, 2011
Rated 3 out of 5 by Patsy Carpet dirty
we asked for a quiet room when we made the reservation - we were given a room across from the elevators! Our room also had a connecting door to the next room. Carpet was clearly dirty - nasty. There were MANY hotels to choose from - in all price ranges. We were DISAPPOINTED!
December 14, 2011
Rated 5 out of 5 by Idris Mr.
We were really happy about all the services. The front desk and the housekeeping staff were very helpful. The front desk staff by the name Irina Rangelova was very professional and cooperative, as well as the housekeeper, Alicia was wonderful and very polite,
I hope to come and stay in this hotel in the near future.Thanks again
May 27, 2014
Rated 5 out of 5 by jenni49 this hotel is worth every penny
I know I can always rely on this chain of hotels
no matter what city I travel to.
June 21, 2014
Rated 2 out of 5 by jacki36243 Used to be great
The room was not to my expectations - there was some kind of hole/patch in the wall. The bed smelled badly of stale sweat. Disgusting - I stay in spg properties weekly - honestly Ive never given one a bad review. I wont stay at this property again.
June 20, 2014
Rated 4 out of 5 by Nancy1 Chrsitmas stay
This hotel was lovely and the design was refreshing.. The staff was fabulous. the room design was open, airy and relaxing and the beds were comfortable. My only concern was that i reserved and prepaid the room for 3 adults and a child and the room was only set up for two. Since we arrived late (and i did call ahead) it was disappointing to wake up and not have enough towels and then to have to get dressed and go down to get them in the lobby because housekeeping was not yet there.
December 28, 2011
Rated 1 out of 5 by msshop369 Unsanitary
This was the worst Aloft that I have ever stayed at. My sheets were dirty with private part hairs on them. There was no separating door from the room to the bathroom. My rate included breakfast but it was a voucher for up to $10 which my confirmation never stated that. This was not a good experience overall. The manager moved us to another room but there was no mention of compensation and I paid $115 per room. I'm a travel agent and I booked a regular rate room just to see if I would recommend this property to my clients and the answer is NO!
June 5, 2014
Rated 5 out of 5 by TeeWest The hotel was great
The hotel was great - a little noisy from the excitement of the jazz festival; however, my husband and I enjoyed your hotel and looking forward to staying in August for another festival. Unfortunately, we did not have an opportunity to eat at Aloft; howeverm the drinks were delicious and your staff was amazingly focused on customers which is a plus. I believe I found the hotel to stay when I visit Maryland.
June 9, 2014
Rated 4 out of 5 by Cricket64 Awesome shuttle service
We stayed here while attending a business conference in the area. We used the shuttle A LOT! The drivers were very friendly, gave us info on restaurants , train service into Baltimore and D.C. Etc. Service was outstanding
June 9, 2014
Rated 5 out of 5 by geo69 Great Hotel
The hotel was amazing and the hotel staff was professional and friendly!
June 10, 2014
Rated 2 out of 5 by DispleasedFromNJ Unpleasant Staff & Dirty Room
I would never recommend Aloft BWI Baltimore Washington International Airport. I waited until 9:30 pm for my room to be ready and it still took until 12 am to get towels. The bathroom was dirty with hair on the floor, the bathroom doors could not latch closed and would drift open, there was no hand or shower soap (which we never received at all), and the staff member on duty at the front desk told me he was too busy to bring the folded towels up to the room (but they were clean and folded). I left several phone messages for the manager and the general manager on Sunday evening; it is now Tuesday, and neither has returned my call. In addition, another couple we came with had no bathroom door and a leaking shower in their room and another couple could not flush their toilet. None of those issues were addressed during the stay.
October 15, 2013
Rated 5 out of 5 by JD02 Awesome Hotel, Great Staff
First of all, I stay at Sheraton hotels about 3 nights a week, so I see all the different brands and a bunch of different people. When I arrived at this hotel Pierre the manager greeted me at the front desk, recognized my SPG status and took great care of me. The staff was very polite and helpful. The hotel was SUPER clean and the room was perfect. This is the only spot to stay in Linthicum Heights.
August 2, 2012
Rated 5 out of 5 by Smithkid 2013 Baltimore Stay
The hotel was really cool and the staff was awesome! The room had a king bed, bowl sink, rainfall shower head, soap and shampoo dispensers, a flat screen TV, and overall a modern, quiet room. The thing that I have experienced in most hotels is the annoying sound of someone turning on the water in the morning for a shower! Not here....smooth and sweet. I had a terrible travel time to the hotel and the staff gave me "freebies" that I truly appreciated. The music playing in the lobby and the elevator was very relaxing and welcome. The only disappointment was not seeing the hotel lit up at night as it appears on the website.
August 19, 2013
Rated 2 out of 5 by NotImpressedEither west nursery rd location
I thought I was booking a room near to the anne arundel mills mall. this location was pretty far away from anything. the front desk staff was short and rude and not very knowledgable. I was trying to connnect to the internet from my room. the staff was not technical at all. i will have to give this place a thumbs down. I would only select this location if no other location was available.
January 19, 2012
Rated 5 out of 5 by Neicy Housekeeping
Hats off to the housekeeping staff Janet & Manager Theresa Mitchell... They took very good care of me & my guest, anything we needed they were there over and beyond the call of duty... This is the reason I come back to clean & friendly hotels is because of housekeeping... If the hotel not clean they lose business (Mines any way)... So Housekeeper's keep up the good work.
August 12, 2013
Rated 5 out of 5 by Nerol Nice Hotel
I loved this hotel, the shuttle driver was awesome, front desk staff was very kind and helpful. This is a very hip hotel so if you stay on the weekend be prepared for a "party" like environment.
March 1, 2012
Rated 5 out of 5 by Timothy78 Awesome Hotel with Great Staff and Clean Rooms
Great staff here and very friendly environment. My room was extremely clean and it was great for an overnight stay. I will definitely return to this hotel.
June 6, 2013
Rated 3 out of 5 by dhlawrencexvii Not what I expected - a good night's sleep is not in your future
I stayed at this Aloft a couple of years ago, and loved it.
This time, not so much.
The sheets felt pilled and rough, and like they hadn't been changed in days.
No refrigerator? That's so 1998.
The light on the desk has a consumer grade switch that apparently broke some time ago. When I called down to the front desk to ask for a replacement, I was told none was available, but that a note would be left for maintenance to come replace it.
I'm still waiting.
But the worst part was the lack of blackout drapes/shades. I get that you want things to be all modern for us tech dudes and dudettes, but being that ALL of your customers are travelers and MOST of them will be from other time zones, being awakened at 5:55 by bright sunlight coming into my room, with NO WAY OF STOPPING IT since the blind only went so far down the window, and even then, only colored the light as it came in...that's a deal breaker.
I felt horrible all day - uncomfortable sleep and an unwanted 3-hour early awakening meant a crappy surly dad went to her daughter's graduation.
The money I saved wasn't worth this pain.
I won't be coming back, and I'll be going on Yelp, Tripit and any other sites I can find to make sure people know about this.
May 31, 2013
Rated 5 out of 5 by Speedy Great stay
I was very impressed with the design n functionality of the hotel. It's true to it's name. It very lofty and state of the art. We only stayed one night as we were there for an appointment, but the staff were very helpful and efficient. The rooms were kinda small but comfortable, cozy and clean. Beds were comfortable. Only drawback is you have to pay for your breakfast there. They do have a shuttle if u need for the 5min ride to the airport. But you will need a cab to get downtown. It's about $25 to $30 each way. Go check out The Harbor...there's plenty of restaurants there. Aloft was a treat.
March 2, 2013