Rated 1 out of 5 by LizB Horrible Customer Service
I had a reservation for a one night stay on the 13th of July. I wasn't greeted at check-in, possibly because there was some kind of event going on. There were a lot of people and it was very loud. That was not my issue either. I finally checked in and went to my room to see I was put into a handicap room. When I went to see if I could be put into another room, the person at the front desk did not even look to see if anything was available. He quickly, with an attitude told me no and continued his conversation with his co-worker. As I walked away the person I spoke with mumbled something under his breath and when I turned around rolled his eyes. My friend asked what he said and he stated, "If he said something he would say it to our face." When I got back to the room, I went to reserve a room for the same night and there were available rooms. If this is the kind of customer service you allow in your hotel than my business will no longer go to this location.
July 17, 2013
Rated 5 out of 5 by KimberX0 Cool and Contemporary
Arrived late and hungry and loved that I was able to grab a tootsie pop at the counter to tide me over as I got settled. My room had everything I expected in an interesting configuration. The w xyz lounge was playing good music at a good level for listening, which did not impair conversation. The quick grab fuel/food variety was great and convenient when I was pressed for time. Shower got hot quickly.
March 25, 2013
Rated 1 out of 5 by Boater11 Never again!
Too noisy, shorted me on linens, no drawers to put clothes in. Cheaply decorated and "cold" feeling.
Was told twice a shuttled would take me to Hobby Airport, Instead a cab picked me up. I assumed the hotel had contracted with him but no - I had to pay the $50. When I asked the manager for a credit on my bill he said that I should never have gotten into the cab and he would see what he could do. I pointed out that I was told TWICE that a shuttle would take me. It is three days later and I have yet to hear from the manager.
Another guest had free parking but I had to pay $14 per night!
February 22, 2012
Rated 4 out of 5 by mattmanic best SPG in the area
I have learned to stay at aLoft Galleria on my many trips to Houston because of its convenience, its thoughtfulness in room and wireless amenities, ease of parking, helpfulness of staff, and convenience of location to the mall. the rooms are well thought out with free water and coffee, and good products given. The bed is comfortable and the shower is excellent. The wireless internet is strong and works everywhere, which is a bonus compared to most other hotels. The staff are always pleasant, courteous and professional despite being quite young. The casual availability of food in the lobby is perfect for the mornings when you are running out of the hotel in a hurry, or during those evenings when you want a quick snack. The only downside I have experienced is that the walls are thin... and this hotel caters to the 20-something crowd which tends to be up later than most and can be quite rowdy. Although this has only been a problem for me a couple of times in my history of staying there, it is something to watch out for. Request to be put into a room away from any group bookings (stag, hen or wedding parties) and do not get a room on the front side of the hotel facing westhemier. the traffic noise can be unbearable.
October 10, 2012
Rated 1 out of 5 by HoustonTrveller Loudest AC Unit ever
Would not stay here again, AC unit was very loud and clicks on every 20 - 40 min. Just as you get asleep it awakens you, all through the night.
September 26, 2012
Rated 5 out of 5 by mooshai Know what to expect and you will be happy
For frequent business travelers, this is the hotel equivalent of Virgin America bred with Southwest Airlines. Hip, trendy, cool, new, but don't expect all of the frills and extras. It fits the bill for a perfectly located, new, right-sized hotel, with great wifi, excellent parking, and a helpful staff. But don't expect an in-house restaurant or spa. I will definitely go back as it is the right price, right site, and right attitude. Have stayed 3 times in the past and will continue to go. And it definitely deserves higher feedback than you see on this site.
November 21, 2012
Rated 3 out of 5 by PlatinumJames Yes and No
When I checked in I was chased down by a chain smoking Valet that I wasn't sure if he was a homeless guy trying to shake me down or a real valet guy.
First off, parking here is expensive. Unlike most aLoft hotels they charge like a expensive luxury hotel for parking ($16 self/ $24 valet). That surprised me, just because it is atypical of aLoft.
I decided to self park but I wanted to check in first, which seemed to annoy the valet guy. I came into the front desk where a friendly red headed (and I mean red) guy was dealing with an annoyed customer. This went on and on. and on. Finally after the guy left he turned to me and booked me into a room with the requested view. He told me that because I had to wait so long he was going to comp the parking charge. That made me feel great, especially since I was surprised there was a fee in the first place. Room was great, view was great, air conditioning didn't seem to cool the room, however.
When I checked out the next day, the two girls found out that I wasn't charged for parking and they put it back on my bill! I told them the guy that checked me in took it off and she just shook her head and said "Hmmm. no." Then she began asking personal questions about my trip to distract me. It was kind of annoying and disappointing, not worth getting into a fight over, so I dropped it.
Those girls in the morning and the whole parking situation here is why I downrated the hotel. Great location, a tall version of the normal aLoft hotels, but nothing spectacular.
August 16, 2013
Rated 4 out of 5 by MrDDS Pleasant Surprise
I have been a SPG Gold Member for awhile. I needed a relatively affordable hotel for an overnight stay in the Houston area. This would be my first time staying at aloft.
Upon arrival I was greeted warmly by the staff. Once they found out I was GOLD status they immediately congratulated me and thanked me for staying with them, I also received a complimentary beverage which was a nice hospitality perk.
The room was perfect for what I needed, amazing shower and the Re:fuel bar awesome.
I have a future trip to Phoenix coming up for 4 nights and I already cancelled my reservation with another hotel chain and made reservations at the aloft phoenix airport.
This stay will up my loyalty.
September 7, 2013