Rated 1 out of 5 by Unhappy27 Noisy Airconditioner
I called to complain and 2 guys arrived who informed me "that's normal." It was so loud I had to turn it off, had a bad night's sleep, and checked out the next morning when planning to stay 3 nights. I did not receive my statement until a month later, two days after I called to request it.
December 10, 2014
Rated 4 out of 5 by Fred5419 Stay on December 1
After I checked-in, I returned with a Nonprofit Tax Exemption to be applied to my bill. This was not done and required my requesting it a second time upon checkout. The staff was responsive, as promised. After I had departed the hotel, I realized I neglected to inform them (I called back0 that the hot water in the room -- both sink and shower -- never got hot and needed repair.
December 3, 2014
Rated 4 out of 5 by GoldenTopaz This hotel exceeded my expectations.
The staff at the front desk was wonderful!! They were friendly and energetic! I thoroughly enjoyed the shuttle, workout room, and the heated indoor swimming pool! The reason I gave a four star for overall rating is because of housekeeping. I called the front desk for a shower cap; they called housekeeping for me, and no one ever showed up. I never got the shower cap, and no one ever called. The next day, I asked a cleaning lady who was on my floor for an extra wash cloth. She asked me what room I was in and told me she could not give me one. I was a little surprised. Overall, though, I would definately go back!!!
November 20, 2014
Rated 4 out of 5 by JanaT Nice hotel in a good area
The furnishings are modern, clean and have a Euro style that is attractive. Beds were comfortable and large, and the room had an auxiliary bench/bed for an additional guest if necessary. Everything was very nice with the exception of the television which didn't seem to have any menu or guide that was working. No room service.
November 13, 2014
Rated 1 out of 5 by LC1979 Completely Underwhelming
I chose this hotel specifically for their boasting of technology in the rooms and an oversized shower head. The AV box didn't allow HDMI pass thru, and when I plugged my computer directly into the tv to watch the movies I brought with me, the tv wouldn't allow the media to play because the tv is such old technology that it can't play purchased media because of copyright issues. You can't even buy DRM media anymore!!
When I tried to pull up pay per view, the TV couldn't access it. If there was any...
The internet is a sludgy 2mbps and the shower head, is laughable.
The fact that they think they could ask 10,000 Starwood points for this room is ridiculous. This is supposed to be a W Hotel.
My wife and I stay in the area each year for our anniversary, and this is painfully forgettable.
November 1, 2014
Rated 3 out of 5 by Chloe2003 Great location, but only moderately dog friendly
We love staying at Aloft hotels. The pet policy however is inconsistent from hotel to hotel. This particular hotel will not allow you to leave your dog alone in the room. Allowing this would keep me returning again and again. We just moved to the DFW from the area and we are looking for a dog friendly hotel that would allow us to run out to dinner without the dog.
October 28, 2014
Rated 4 out of 5 by TEXASPLATINUMGUEST1 A/C didn't work well!
The A/C in the room did not work well, I reported it and it was never resolved! Everything else was great, but not comfortable.
October 25, 2014
Rated 5 out of 5 by Charli44 Elevated Service
The staff was always accessible and upbeat!
The vibrant spirits of your team made my stay heavenly.
I love the NO BUTS mantra. Your team is a reflection of your leadership and talent
October 20, 2014
Rated 3 out of 5 by Hillary10 Cant get a receipt
Service was good while staying a the hotel, but getting a receipt sent to me after the stay (which I must have in order to submit my expense report) is all but impossible. I have put in several requests, but the lack of response is astounding. Due to these issues, I will not be staying here again and do not recommend it for business travelers.
October 16, 2014
Rated 2 out of 5 by J0H4 Not very good
small room, very noisy air conditioner in the room, no restaurant and nowhere nearby for breakfast, no room service, difficult to get taxis in the morning. Overall very poor
October 12, 2014
Rated 5 out of 5 by THIGG Great Design
A very fun place to be.....If you enjoy high design and attention to detail.....This place is for you.
October 8, 2014
Rated 3 out of 5 by RaLaLa My last minute stay-cation
As a last minute gift from a friend, a room was booked. The entrance/parking setup is a little odd but the lobby was cute. I do like that I could access my room floor from the garage elevators.The bar area was also cute but tiny. My drink was good but should have been larger or cheaper. My floor was quiet but as soon as I got into the room, the faint smell of mildew made me wish the room did not have carpet and that I had packed my shower shoes. Thank goodness for disinfectant wipes. The ceiling looked like it needed another coat of something so I did not have see exactly how it was pieced together--very uneven. The rest of the room seemed clean enough. The bed had great pillows and was very comfortable. The a/c unit was quite noisy but effective. I expected much better, especially for the location, parking fee and swanky lobby set up, but I made the most of it and got a good nights' sleep.
September 28, 2014
Rated 3 out of 5 by amanda65 Poor value for money
The first night we stayed we were bothered by the bright light from the elevator that we could not block out with the shades. The second night we moved rooms which was better for the light but at 4 AM one of the electronic devices in the room began beeping. We eventually unplugged everything we could find. The soap dispenser in the shower did not work. Parking was plentiful but we were charged $16 per night for parking. Overall very poor value for the money.
September 19, 2014
Rated 1 out of 5 by Bobl99 Aloft Stay
One of the worst experiences I've ever had at a Starwood facility
Staff was rude
Room had the loudest air conditioner I've ever heard
No fresh banana's at breakfast
The eating area was filthy
Only bright spot was when one of the kitchen personel gave me a glass of milk with my breakfast
PS -- even this survey site is bad....
September 13, 2014
Rated 5 out of 5 by kgbs stay
only issue was a large wad of hair in shower drain
September 9, 2014
Rated 1 out of 5 by drenee Worst Experience Ever!!!!!!!
I booked through Hotels tonight and when I arrived they had no record of my reservation. First issue.
Second issue, the room is very basic and just felt like a boarding house.
Third issue, I was charged twice for parking.
Fourth issue, I called about the double charge and was told it would be reversed. A month later the charge has still not been reversed.
Fifth issue, I called back about the charges, and you can NEVER reach a manager hear. They all don't arrive to work until 3 pm, but you can't get them on the phone so it really doesn't matter.
Final issue, I followed up because the charge was never reversed, and I was told I had to send them my bank statement as proof of the charge!!! I have never heard of anything so ridiculous! What hotel doesn't have record of a charge they ran. Still cannot get in touch with a manager.
September 8, 2014
Rated 3 out of 5 by 214Traveler Not so much....
I'm not a needy person, in fact, I clean up almost all my mess when I leave from any hotel stay just because I know how hard a housekeeper works. The one thing that really made my stay unpleasant was the horrible smell that lingered in the hallways. It was this natural gas smell, not sure if there is a leak somewhere in this building, but definitely not good. The décor from afar is nice, but when you start getting close, you realize it hasn't really been kept up with, so it looks really cheap. (the fabric that covers the light fixtures) The lobby was beautiful, love the pantry type area, and lounge area too. The staff always had bubbly attitudes which is really great too. I don't want to say this place is a total waste, but needs cosmetic improvements for sure.
September 8, 2014
Rated 5 out of 5 by John152 Great Location
Adjacent to and across the street from two upscale steak houses and diagonally located from an upscale seafood restaurant Aloft's Galleria location cannot be beat
August 30, 2014
Rated 4 out of 5 by Terry2014 Houston August Stay
The hotel was in par with the other Aloft's that I've stayed in. When I got there I was told that they couldn't hold my reservation that they would place me in a different room and offered me $9.00 at the Re-fuel center each day for the inconvenience. No explanation to speak of looks like I got bumped for someone whom was at a higher tier than myself. The hotel is beginning to show some wear and tear at least in the room I was in. Overall not a bad stay but sometimes it's the little things that make the difference.
August 22, 2014
Rated 5 out of 5 by LauraB00100 Love aloft
I love it! I travel for work every week, and the aloft is my favorite place to stay when I am away from home. It makes something mundane feel more special, and the location/views/staff are great.
August 21, 2014
Rated 5 out of 5 by Kwilliams81 Above and Beyond Customer Service
I recently stayed at your Houston Galleria location. I wanted to tell you that your Team Member Chandra Turk-Henderson is one of the most professional and courteous tem members that I have encountered. She was very informative and went above and beyond to ensure I had a great stay!! I travel quite often and it's truly rare to meet associates like Chandra who treats you as a real person and not just a number. She also displayed the ability to be just as courteous when under pressure from large amounts of guest checking in at the same time!!
August 19, 2014
Rated 3 out of 5 by RogerW Disapointed
I stayed many nights (100+) at this location in 2012, at that time the service was top notch and I would highly recommend the hotel. Last weekend did not live up to my previous experience and expectations.
There is a $16 charge for parking (previously parking was iincluded in my corporate rate) but no metion of this during the reservation process.
Valet parking is taking up the first 3 levels; however, over 90% of these spaces were available. If valet is not being used, then they should have fewer reserved spaces. The 5th floor parking is reserved for employees; so there is only 1 floor available for guest parking.
Unable to access elevator from 5th floor parking garage door; card key does not work.
August 18, 2014
Rated 5 out of 5 by JayC31 Great stay!
Had a great stay at Aloft Houston by the galleria. The staff was very responsive to any requests I had and the hotel has a great modern urban vibe in a great location!
August 15, 2014
Rated 3 out of 5 by Sam3 This hotel was moderate.
Bar food selection was poor. I arrived at 8:30PM and was unable to order from the menu. Either the bartender just did not want to place the order or felt it was a pain to fill the order. I had almonds for dinner.
August 15, 2014
Rated 1 out of 5 by Mur578 Noisy rooms and lack of hot water
This hotel has the thru wall AC units. Unfortunately some of the rooms the AC units are so badly maintained, it sounds like a plane is landing in the room.
Hot water was also a major concern. Plenty of hot water in the evening, but complete lack of hot water during the morning. Engineer 'claimed' it was fixed, but after my second cold shower, I had to conclude the engineering either didn't come or didn't do a thing. I had to switch rooms twice during my three night stay.
I've stayed in plenty of Aloft hotels, But I would not recommend this hotel to any work colleagues.
August 14, 2014
Rated 5 out of 5 by hparkerray Best Stay at Houston Galleria
-nice spacious rooms
-better value than surronding hotels in the area
-great for business travellers
August 11, 2014
Rated 5 out of 5 by TEXASPLATINUMGUEST1 Great Stay!
Great stay, Megan at the front desk started my stay off with a HUGE smile and recognition of my status as a Lifetime SPG Platinum. She quickly got me in my room, it was an awesome stay.
I would recommend that you go back to the old soap in the bathroom. The litte nasty "motel" square hard soap was terrible to use. I would also like to see pay for view movies in the room as well. Thank you
August 7, 2014
Rated 5 out of 5 by Tom0125 Great Experience
Wish the lounge could stay open longer. Closed at Midnight and there was nothing close to go to as an option.
August 7, 2014
Rated 4 out of 5 by TiredTraveller2014 Modern & clean
I enjoyed the atmosphere and the style of the hotel.
I'd recomment the Wxyz bar and the barista - great knowledge of cocktails.
Friendly service and extremely helpful staff.
August 7, 2014
Rated 4 out of 5 by kj65 Nice and Neat
The hotel meets my expectations! Close to events and reasonably priced, win, win!
August 7, 2014