Rated 4 out of 5 by AlexP20 Great Experience
This is an excellent hotel in a great location.
April 27, 2015
Rated 1 out of 5 by Ckroach Horrible
My billing was messed up every day. The initial mistake was mine but I immediately attempted to correct it and the problem got worse with every interaction. My debit card was charged almost $500 and I was out that amount for the entire trip. At one point, I was double and then triple billed. It was ridiculous and the front desk staff had zero clue and continued to tell me that I had a balance outstanding. Room smelled like sewer one night. Towels were not replenished one night. But the billing mess was the worst. It will be weeks before its straightened out and I will be sharing my frustrations with higher levels and obviously will not recommend this hotel to anyone.
March 30, 2015
Rated 1 out of 5 by Frustratedguest0315 Was decent until after we checked out.
Stayed there for a soccer tournament. The accommodations were nice and had a trendy feel. A little confusing when you enter because "front desk" is on 2nd floor. Beds were comfortable, but bathroom area doesn't allow for much privacy. All in all decent stay, until... we figured out our son left his ipad there. We contacted head of housekeeping on Monday morning, they said they had found the ipad and could ship it out. I instructed that we needed it ASAP because he uses his ipad for school and would pay for overnight service, gave them my credit card information so they could package and ship and we would bear the costs. She was very nice and said that she would take care of it on Monday. On Tuesday we didn't receive the package, so I called the hotel. She said that she had given it to her boss and that what she was told was that it was shipped out 2 day instead of overnight because of the cost. I asked for a tracking number and she said she would have her boss call me with it. I didn't receive a tracking number on Wednesday morning (and still no ipad), so I called again. She said her boss was in a meeting, but she would have her call me with the information as soon as she got out of her meeting. I received a phone call about 11:30AM and her boss gave me the tracking number. Once I pulled up the tracking number on FedEx, I found that she had just then dropped it off... 2 full days later than what I was led to believe on Monday. Based on the FedEx tracking information, my son will be without his ipad 2 days longer than he should have, and I am paying for the overnight shipping. I tried to call the boss back to find out why it took so long to ship, and why I should be charged for overnight, when they are the ones that delayed shipping, and no response. If it was going to be that big of a deal to get it shipped sooner, I would have had friend of a friend, pick up and ship it back to me. I think the boss really dropped the ball. It's supposed to be about customer service, and they came up short.
March 25, 2015
Rated 5 out of 5 by srh1960 What a surprise!
I took my husband there for a surprise on Valentine's Day. I've lived in the area and didn't know that the hotel was there. I love the area that this hotel is nestled it. . .the area is an upscale shopping area, with a good variety. The hotel was clean, the staff was nice! The rooms are well thought out, clean lines, not a lot of fluff. The bigger surprise was the workout area/pool. It was AMAZING! Nice hotel.
February 18, 2015
Rated 3 out of 5 by DetailsMatter Great location. Clean.
Rooms are nice. Pillows too big and stuffy. Atmosphere is great. WXYZ bar is a cool place to hang out - fireplace is a nice touch. No valet which would've been nice given the 15 degree temperature.Greeting subdued and not overly welcoming. Doesn't seem service-oriented.
November 17, 2014
Rated 3 out of 5 by TMG1976 Needs help
I thought the response to any requests, including check in, were very slow and not entirely professional.
There was a fire in one of the rooms and we were evacuated at 1am into 17 degree weather. The next morning we asked what the situation was and were told nothing. I think at a minimum we should have been told what occurred. The news said it was a heater in the room that caught fire and if that were the case it would affect my decision to stay there. Another source said someone was cooking. The lack of information sharing leads me to believe it was a hotel caused issue. Either way, given the inconvenience I think it would have been appropriate to share the information.
I really do not like the soap dispensers in the shower. It feels very low quality.
November 14, 2014
Rated 4 out of 5 by imacsweb Missed A Bit
Arrived to find no parking, although it's not too far around the block to park in the structure. Would have been nice in the confirmation email/mobile app that parking is a little walk away. The elevators were out of order so my briefcase and two bags (one about 35 pounds) were a challenge down stars. Was told I'd receive an accommodation on the inconvenience.
When checking out my folio reflected a per-night charge $25 over my confirmed rate and no accommodation. Both were fixed and that took about 5 minutes.
The stay was mostly comfortable, the bed was a disappointment, considering I've had three other Aloft stays, and the shower door didn't seal at the bottom so quick the safety challenge upon exiting, even with the (soaked) towel on the floor.
A nice location for sure (easy access to everything in the area plus a great shopping village immediately out the front door with some great restaurants) however the staff needs to step it up...
November 5, 2014
Rated 3 out of 5 by TJR99 Very convenient to restaurants and shoping!
I wasn't impressed with the hotel it showing its age/abuse as all hotels have.
I had to take the longest shower ever due to water pressure or lack of water. I understand wanting to conserve water but you shouldn't use a large shower head when the pressure is so weak.
I like the hotel a lot but I have to say this is a game changer for me I will not be staying at Aloft again, that include Tulsa OK, San Antonio, TX and Austin TX.
November 4, 2014
Rated 4 out of 5 by Clarke8891 Great place to stay
I was surprised and impressed by this hotel. I especially liked the facilities and the 24 hour food station with vegetarian options. One of the members at the front desk made a few advances on me late at night, which I did not appreciate - outside of that, the staff were professional. I would go out of my way to stay at this hotel again if traveling to the area.
November 1, 2014
Rated 4 out of 5 by Cody2 Pet friendly
Hotel right in the middle of great shopping
October 28, 2014
Rated 5 out of 5 by dallasnks Awesome
My daughter had surgery & I had to count on hotel staff to keep ice pack cold/frozen for me. They were GREAT even when I was having to trade the packs out every 2 hours!! House keeping was WONDERFUL...cleaning up and making the bed while we were in the room. The staff repeatedly inquired as to how my daughter was doing...they were SO attentive! I expected an average stay...what I got was AWESOME service!! Thanks Savannah & the rest of the staff!!!
October 27, 2014
Rated 5 out of 5 by TooPleased2Say Favorite Hotel in the area
I needed to stay in the area for two nights however for one night the hotel was completely booked. I called in and asked if there was anything the hotel could do to accommodate my stay. The next day the manager called and let me know that she had taken care of it and I would have a room for two nights. What great service!
October 23, 2014
Rated 5 out of 5 by dallasnks I'm IMPRESSED! And I havent even checked in yet...
My stay was planned BEFORE the Royals made it to the World Series...it's a post surgery stay for my youngest daughter. I was worried, because of all the people coming in for the game, that we wouldn't be able to get a room close to the elevator or late check out on Sunday. So I called to see how bad it was going to be....SURPRISE! A very helpful young woman, Savannah, assured me the hotel could take care of BOTH my requests! Much needed stress relief during a stressful time. THANK YOU!!
October 17, 2014
Rated 3 out of 5 by TD01 October 2014 Stay
The hotel was very clean. Front Desk Staff was nice. Room was smaller than it appeared in the pictures but still nice. The ceiling looked a little tacky and was kind of an eye sore, but hotel price was reasonable so not of huge concern. The AC units in the room are VERY loud, to the point where it was hard to get used to & sleep through. There was a wedding party staying at the hotel the night of our stay. They were loud & partied the entire night. I mentioned this to the front desk upon checkout. They advised they had several complaints. I believe several people were affected by the late night noise & partying. I am not understanding why they were not asked to leave for making this much noise & having been warned per the front desk as this continued the entire night. Upon check out I was not offered any type of compensation. Just an apology and that they were aware of what happen & they hoped next time it would be quieter!
October 13, 2014
Rated 5 out of 5 by dorsha Had a good one!
Great Hotel, the location if fantastic, room is big and clean. Big shower with all facilities.
Great TV cable.
I had some WiFi connection issues but not too much.
October 5, 2014
Rated 1 out of 5 by mower Disappointed
Had arranged three rooms at the hotel working through the Platinum desk, but the property itself had to be engaged because the SPG website was indicating no reservations available despite plenty of availability. Had specifically requested and was promised two adjoining rooms, one to be a king, the other two queens. The third room was to be a king. This was confirmed directly with the property on a subsequent call direct to the property. Followed up (again) two days before arrival to insure rooms as requested and was told it was taken care of. Upon check in the rooms needed were not available. It took nearly 30 minutes to get three rooms, but never did get the bed type requested. Refrigerator didn't work in one, air conditioning didn't work in another and the morning wake up call didn't arrive. Very disappointing stay.
September 28, 2014
Rated 2 out of 5 by mrcr0603 First Time Visit
As noted in the scores (other than Staff Responsiveness) this visit was on the verge of being the best, if not for my interaction with one staff member.
I must mention that the front desk staff was extremely pleasant and helpful throughout my three-day stay. There's no room for improvement with these individuals, they were that good!
My negative experience involved an interaction with the individual that was bartending on the second night of my stay, which was completely out of character for this hotel (I have provided details to Aloft).
September 26, 2014
Rated 5 out of 5 by aladoc aladoc
Wonderful location.Kathy at the front desk could not have been any more helpful. I am sold on Aloft hotels as I do not need convention space or kitchens when I travel for fun.
September 21, 2014
Rated 5 out of 5 by SjcP2014 Fun hotel!
Total hipster hotel- fun atmosphere without being uptight.
September 19, 2014
Rated 3 out of 5 by Picasso Expectations Too High for the Price
My stay was comfortable and the room was modern and clean. However, I was surprised when I went to the lobby and almost everything in the breakfast room was a la carte. Now, for the price I paid I would have expected a coupon or voucher to offset my cost. Needless to say I had to go to breakfast outside of the hotel. I liked the nice balcony over the entrance and the common area had a large sofa. Internet access was free as a consolation though. The shower door does not prevent leaks so when you step out of the bathroom the whole floor is wet. The TV set is not HD so it's not worth watching a movie or even TV.
September 17, 2014
Rated 5 out of 5 by AvGdad Great location
Quality location, great facility and great staff.
Rooms are very comfortable and the bathroom is not the dominant feature of the room with a great shower.
September 14, 2014
Rated 4 out of 5 by HawkHen Bar
My husband and I took 2 friends for drinks oat the roof bar, WXYZ. I believe they charged us for drinks we did not have...22 drinks in 2 hours.
I did not realize what had happened until we were ready to check out a day later and was told that the bar tender would not be until after we left. The accountant was gracious enough to pull the bar receipt from the safe, but we had no way of verifying or disputing the charges.
We will stay at this hotel again...but not frequent the bar..
September 9, 2014
Rated 3 out of 5 by Baseball40 Comfortable but average
The staff was very pleasant to deal with and the rooms were clean and comfortable. We visited the pool area twice during our visit and there were no towels either time. I woudl stay again if location was conveneint for the purpose of my visit, but would not go out of my way to get back.
September 2, 2014
Rated 2 out of 5 by KS13 Could of been better
Room was dark and slightly dirty. Had to have someone come up and fix a light. Staff was friendly when asked where to go eat and gave me a coupon for dinner, but when I called to make a reservation, I was put on hold 3 times and then hung up on. Then I called back and it happened again.
Probably wouldn't stay here again.
August 25, 2014
Rated 4 out of 5 by Rapunzel2 Almost everything about this hotel is great.
The location of the hotel is excellent. It's near good shopping and restaurants. It also has a pool table and a nice deck on the second floor which overlooks a grassy area on which kids can play.
August 19, 2014
Rated 5 out of 5 by Irishkanda awesome staff
I took my two daughters for a night before school started and was elated with how well we were treated and how nice this hotel was. I was shocked when I read the bad reviews ( I only read the bad ones). Im not sure what hotel they stayed in! This place was so cool, my daughters (13 & 19 yrs) had a blast and asked to come back every year. Heck ya!!! Cant wait. Keep up the great work Jennifer, I wish you ran every hotel I stayed in. Just like home.
August 18, 2014
Rated 4 out of 5 by Kristy308 Morning Desk Employee
I had a great time staying at the Leawood Park facility except for the morning desk employee. I stayed at this location last, Wednesday, Thursday, and Saturday night so I had to check out twice. I also had my father up from Nebraska one day. I was checked in and had a couple encounters with the night front desk employee and he was AWESOME. Very helpful and made sure we were comfortable. He let us know about the available options for different things but at no time did I felt like i was being pushed or harassed. Once the morning came the women with large curly hair was so pushing I felt bad for my dad. He does not travel a lot and was not interested in the rewards program. She kept on going and going. To the point I nearly had to step in. The next couple mornings I had to deal with her it didn't get any better. If I choose to stay at the facility again, which I would like to, I would like to avoid that employee at all costs. It was miserable trying to deal with her and simply get checked in our out.
August 18, 2014
Rated 2 out of 5 by BusinessTraveler35 WiFi is unacceptable
The WiFi in this hotel is slower than dial-up. I was not able to connect to my company's system so I basically lost 2 days of work time while I was staying here. If you want to cater to business travelers, you need to seriously consider upgrading your WiFi. I will never stay at this hotel again because of it.
August 11, 2014
Rated 4 out of 5 by jazfam1 Very chic and modern hotel.
The hotel is very modern.
August 11, 2014
Rated 5 out of 5 by stephen74 giants
only two things tv not clear and water pressure very low in shower overall great hotel location and surrounding stores and restaurants fabulous.
August 11, 2014