Rated 4 out of 5 by Michh44 This hotel is close to the convention center
The hotel is nice and modern. It would be nice to have another mirror in another part of the room (and there is plenty of wall space it seems) so multiple people can have access to a mirror at the same time.
August 3, 2014
Rated 1 out of 5 by josh10x Room infested with ants
I was staying at this property for over 25 days and within the first week came to find out that my room was infested with ants. They were all over the area next to my bed and crawling through all of my clothes (of which I had a lot).
The hotel staff was quick to move me to another room, but not so quick to get all of my clothes cleaned for me and the rest of my personal effects moved to my new room. All told it took about 3 days before I was completely relocated.
Some of the staff was helpful, some were downright rude, even in the face of this pretty glaring issue.
Aside from the bugs, I had toilet problems in my new room, my room was not consistently turned down (sometimes there would be bottled water and fresh towels, sometimes not. Never any new soap or other items, even after weeks of staying there).
The elevators are slow, there's no room service available anywhere in the hotel, and if you bring your own food/drinks back to the hotel there's really no space to eat/drink with your friends or colleagues.
All-around I had a mediocre to poor experience at best. Bottom line, the customer service was wildly inconsistent and not something I should have to think about as much as I did on such a long stay.
August 4, 2014
Rated 4 out of 5 by TDhumble The hotel is conveniently located near the Dallas Convention Center
Overall, I loved my 4 night stay at the Aloft Dallas location. The room was spacious and it is within walking distance to the Convention Center. Parking is convenient and the cost is reasonable. One concern is the elevator traffic when going to/from the room and the lobby; there is a lot of congestion and waiting for the elevator. There are two elevators. Also more luggage carts are needed for customers to use; there seems to be only two. I was not able to have use of them during check in or check out.
July 27, 2014
Rated 4 out of 5 by Kitten65 3 improvements
Since we had a dresser for our clothes (Thank You!) there's only three things that would make it better. A bigger Closet for hanging clothes. Lights that don't light up the entire room when you still have someone asleep and a 3 meal a day restaurant.
July 30, 2014
Rated 3 out of 5 by LaustinTX Never follow up
No one ever follows up on what they promise to do. Yesterday, when I checked out, i specifically asked 3 times "are you sure you'll send me my bill in email", because the front desk was so busy they could barely acknowledge me. They promised to send the invoice. Guess what? No bill. I had to call back to request it. I got the survey email, but not the bill. This isn't the first time this has happened. It happens almost every time I visit this particular Aloft.
The rooms are smelling more and more moldy every time I check in. On my last visit, i told them that there was broken glass in my room and to put me in a new one. They did, but then immediately gave my room to my co-worker 15 minutes later. There is no attention to detail at this Aloft and the staff gives off a vibe that they just don't care that much.
July 24, 2014
Rated 3 out of 5 by Lisa0531 Not very impressed with this visit!
Unfortunately, my stay at The Aloft this go around was not very good. I have stayed there many times but it seems that they weren't ready for the crowds that were there, even though they should have expected it because it wasn't the first time. The shower door wouldn't close and was hanging off the hinge which caused the floor to get soaked, the outlet in the bathroom just came out of the wall when the coffee maker was unplugged, and the hallway smelled so badly that it was unbearable. Unfortunately it was just sprayed with air freshener which made it worse.
Only one credit card machine was working so it took over 15 minutes just to purchase a coke and instead I had to pass because the food I had was getting cold. In order to order sandwiches, there was only one person making them. Bless her heart, she was working as fast as she could but with the crowd at the hotel, there should of been two. They also ran out of coffee.
I just feel like the hotel was not ready for the massive crowd of people that were staying there, even though this was not the first year everyone has stayed there. Not to mention, being across from the convention center.
July 28, 2014
Rated 4 out of 5 by mkmba Wonderful Hotel
For the most part this hotel was wonderful. Just had no hot water on the morning of check out and the front desk clerk acted like it was no big deal. Also no receipt on check out. Other than that the stay was wonderful...very clean and prompt service and great location near the convention center.
July 24, 2014
Rated 4 out of 5 by JohnnyO33 first stay
overall the stay was great- my only issue was the plumbing in my room (toilet) didn't work very well.
July 23, 2014
Rated 4 out of 5 by anapf nice concept
great location for convention center events.
pool could be heated
appreciate the mini fridge and the in-room safe.
July 20, 2014
Rated 5 out of 5 by Reneepinkcadillac Wonderful meeting room experience
Our event was top notch bc of great staff. Also, the sleeping rooms superb. Most of all, the friendly, helpful, very trained staff went well out of their way!!!!
July 20, 2014
Rated 4 out of 5 by Cwilson Business Trip to DFW
I stay at this hotel frequently on business trips and usually have a terrific experience. This trip was a huge event for our corporate team and we secured a meeting room. The room was subpar, poorly lit with very poor wifi. We will not be using that again.
July 17, 2014
Rated 3 out of 5 by EllenSK I can't really recommend this.
The room was fine but there was no WIFI (not working for my entire stay) and that doesn't work for me a business trip. Also the breakfast scene is chaotic - which I don't appreciate first thing in the morning and there are no other meal at all.
July 17, 2014
Rated 4 out of 5 by BusinessTraveler50158 Didn't know what to expect.
I didn't know what to expect, however, the value was there for staying in downtown Dallas. Close to all I needed to do and what I wanted to see. Ample parking at a reasonable rate. Good guest services.
July 16, 2014
Rated 5 out of 5 by WhoaKEJ Better late than Never
Okay I'm so late with this review, but I have to let every one know how great my stay was at the Aloft; First off I really liked the overall atmosphere of the hotel. The staff was friendly and very helpful. The room that i stayed in was beautiful. It was very neat and i loved it's uniqueness. I would most definitely stay here again !
May 23, 2013
Rated 5 out of 5 by MamaSchack Great location in Dallas
Rooms are very comfortable and close to the family activities we were enjoying for a quick weekend in Dallas. Staff was professional. Our three teenage kids enjoyed the amenities and their ability to walk around in that part of Dallas. West End is nearby for fun as our plenty of museums and great restaurants. This is our second stay. We will visit again!
July 9, 2014
Rated 5 out of 5 by Batt Just Cool
This is a beautiful hotel while putting an old building to great use! Perfect styling, nice staff, and walkable surroundings makes this the perfect choice to walk a dog, shop nearby, go out to eat, or view nearby history of Downtown Dallas all in the same spot!
May 27, 2013
Rated 5 out of 5 by Petros Best hotel in Dallas and one of the very best in the US!
The location is great, right downtown. The rooms are exceptional--funky, yet practical, and highly "designy." But, most of all, I have been impressed by the courtesy and warmth of the staff--especially Justin. Thanks!
July 1, 2012
Rated 5 out of 5 by steph86 Loved this hotel
My boyfriend and I stayed last Friday night, we had an awesome stay. Front desk was very helpful and friendly. I loved the bar area. Room was clean. Loved the unique décor. Would definitely stay there again.
May 26, 2013
Rated 5 out of 5 by Brian36 Not a long time at Aloft
Very cool juxtaposition of old and new. Very spacious and welcoming. I like the energy of the place and Justin working the front desk is awesome.
January 11, 2012
Rated 5 out of 5 by JManWalkin7 Your hotel is only as good as your people!
Tom was the evening front desk manager when I checked in and he was busy with another client who was having a bit of a challenge. He took really good care of her and then took great care of me. I am a person who connects with a place because of the people who allow a place invite you in and where you feel seen and cared for. Your Dallas property is lucky to have him...the rooms are modern, clean and make it easy to work or entertain. Do ask Tom how his Odom Ribs where...it was my way of saying thank you to Tom for his professionalism and personal commitment to great service!
August 9, 2012
Rated 3 out of 5 by JimR2035 Perfect location / HORRIBLE BEDS
I picked this location due to the proximity to my office and the Omni hotel Conf. I thought the last time I stayed here that the lack of comfort on the bed might be me but I was wrong. These have to be the hardest beads that I have ever slept on which meant I simply couldn't sleep and had a miserable stay. Outside of that the hotel is rather nice but I can't stay somewhere where the bed ruins my stay. BTW the hotel staff is exceptionally nice but of course they couldn't switch out the bed.
June 26, 2014
Rated 4 out of 5 by kel76 Great Hotel!
I absolutely loved this hotel! The staff was friendly and the overall look and feel of the hotel was fun and youthful! I especially loved the band you had in the lobby on Tuesday and weds night. They really helped make the evenings fun! The only downside is my room- 533 had a strange oder- smells almost like dirty gym socks. Im not sure if that is caused by a water leek? but I wanted so badly to open a window.
June 27, 2014
Rated 3 out of 5 by ZWLB06202013 Alot
it ok but would not recommend
July 2, 2014
Rated 5 out of 5 by TTCoriander Dog-Friendly & Good Design/Service
This Aloft exceeded my expectations. Best one I've been to thus far. Service was friendly. Room overlooking Convention Center was spacious and had a non-lumpy bed. Very easy to take care of my dog with mulch right outside the front door and grass across the street. Wasn't that enamored with the food but was easy enough to go out and bring back food since there's an empty mini-fridge in the room. Looking forward to a return trip.
June 24, 2014
Rated 5 out of 5 by PamD Cool, clean fantastic hotel
Stayed one night with a few girlfriends for a getaway weekend. Great facilities and cool environment. Great staff and service. Great workout facility. Only disappointment was the size of the pool. Just a splash pool, not a swimming pool.
June 29, 2014
Rated 4 out of 5 by Stockie ALOFT
Our visit to ALOFT was very enjoyable. All the staff was friendly and professional. We especially want to commend front desk personal Justin, Nichole and Jennifer as well as Candy in housekeeping. Justin gets an extra "Atta' boy".
June 29, 2014
Rated 5 out of 5 by Lori Loved this hotel!
My kingsize room was outstanding. I loved the layout, lots of room to work and relax. The room was very clean, the staff was very courteous and helpful. I lost my wallet and management tried their best to help me. I love the urban feel of this hotel, the bar was fun and the live music was a nice bonus. My only request would be for a little more water pressure from the shower head and a few more hangers. My experince overall was very positive and I will search for Aloft hotels next time I travel.
February 21, 2013
Rated 4 out of 5 by ATLDawg Doesn't exceed expectations
Upon entering the hotel the feel was nice and open, quiet but not like a ghost town. Check-in was easy and simple, pretty quick actually and the room was great. We had a top floor room so the view from the large windows was really nice. All of these things are basics, minus maybe the large window views, of what I expect in any hotel I stay in. We checked-in on a Saturday, and despite the fact that a majority of the hotel was in town for an event, the bar area was closed. So we had to walk a couple blocks to be served. Big Minus! It was a couple little things like that where I sat back and said, for the price, they should have more than just the basics covered. As my heading indicates and the places I want to stay should not only meet expectations (most of them anyways) but exceed all expectations!
June 16, 2014
Rated 5 out of 5 by LauraG21 Hotel is friendly
The hotel is in a great location, walking distance from the convention center and main street. There is fresh breakfast every morning and a happy hour in the evenings. The fitness center has cardio, free weights and more. The room was modern, clean, with great natural light. The only downside is the pool. It's smaller and does not get much sun throughout the day. The best time was morning around 9am through noon or 1 pm. Overall it was a great hotel!
July 29, 2012
Rated 5 out of 5 by crazyboy Best Aloft ever
I've always liked Aloft hotels. They are different from typical chain hotels with the modern look and feel. While all of the other Aloft hotels I have stayed at are of the cookie cutter Aloft style (which is great), this one takes the cake. It is a very old, completely renovated building with exposed brick everywhere, and the largest standard Aloft rooms you'll find anywhere. Outstanding hotel, especially considering the reasonable rate.
December 20, 2011