Rated 3 out of 5 by fashionroadkill Was less than expected
After hearing great things about Aloft Hotels, I was excited to be able to stay at the one in Downtown Dallas recently. Unfortunately, I did not find it as great as others. Upon arrival, I was unsure where to park, and it turned out that the parking lot on the back side of the hotel (which the public also uses) was the correct place to park. I didn't really have a problem with that but for the fact that walking in Downtown Dallas at night by myself was a little uncomfortable. Also, the day I checked out it was raining hard, and there was nothing to do other than drag my luggage through the rain to the parking lot.
When checking in, there was no explanation as to how the reFuel worked, or that I could even order food from the bar. When I got back late the first night and needed to extend my stay by an additional night, I called the front desk 4 times between 9:00 and 10:00 pm and no one ever answered. I finally got someone to answer the next morning when I called at 6:30 am. On my way out that day, I had my key re-keyed so I would be able to get in when I came back. However, when I got back at 10:00 pm, the key didn't work and I had to go back down to the front desk to have that done. Then I had to call the front desk to have them take care of extremely noisy neighbors at 11:00 pm. To their credit, the staff immediately responded and took care of the situation.
The room itself was nice - reminded me of some of the hotels in the UK. It was roomy and had nice amenities. I didn't find the bed that comfortable and the pillows were definitely not good.
Overall the hotel was average. It may appeal to a much younger crowd. However, I was not impressed with it and it didn't provide the "creature comforts" that I expect in a hotel. I also was not that impressed with the service.
June 26, 2014
Rated 5 out of 5 by dnrose21 Saturday night getaway
We were attending a concert near downtown Dallas and it made sense to stay downtown. We had a great stay and the service was awesome. Highly recommend.
June 23, 2014
Rated 2 out of 5 by beto82 OK hotel
The hotel is not that great. The beds are old and not comfortable.
I sent my clothes to get dry cleaned and came back short. The staff could not help, since they could not find my clothes,
June 21, 2014
Rated 4 out of 5 by ATLDawg Doesn't exceed expectations
Upon entering the hotel the feel was nice and open, quiet but not like a ghost town. Check-in was easy and simple, pretty quick actually and the room was great. We had a top floor room so the view from the large windows was really nice. All of these things are basics, minus maybe the large window views, of what I expect in any hotel I stay in. We checked-in on a Saturday, and despite the fact that a majority of the hotel was in town for an event, the bar area was closed. So we had to walk a couple blocks to be served. Big Minus! It was a couple little things like that where I sat back and said, for the price, they should have more than just the basics covered. As my heading indicates and the places I want to stay should not only meet expectations (most of them anyways) but exceed all expectations!
June 16, 2014
Rated 4 out of 5 by sarah517 Season is an execellent employee!
I had my wedding on 5/17/2014 and there was some confusion with my wedding party about where they were staying and how many rooms we actually booked. Season was amazing and had everything figured out for us and made sure my suite was ready for me in the morning. I can not tell you how much she relieved my stress, she was amazing!
June 12, 2014
Rated 4 out of 5 by league convenience
convenient to OMNI hotel for conference; responsive staff
June 14, 2014
Rated 3 out of 5 by Salvax Ventilation Problem ...
I stayed in this Hotel few months ago , it was good .
This time I came for 3 nights , but had to cut my stay and move to another hotel due to a ventilation problem.
My room (and we tried few) was with a severe smell of smoke , I mean smoke on the walls like you have when you enter to a place that people smoke before...
The staff was really nice , and try to help , but I moved to another SPG property which solve my problem
June 6, 2014
Rated 5 out of 5 by WhoaKEJ Better late than Never
Okay I'm so late with this review, but I have to let every one know how great my stay was at the Aloft; First off I really liked the overall atmosphere of the hotel. The staff was friendly and very helpful. The room that i stayed in was beautiful. It was very neat and i loved it's uniqueness. I would most definitely stay here again !
May 23, 2013
Rated 5 out of 5 by Batt Just Cool
This is a beautiful hotel while putting an old building to great use! Perfect styling, nice staff, and walkable surroundings makes this the perfect choice to walk a dog, shop nearby, go out to eat, or view nearby history of Downtown Dallas all in the same spot!
May 27, 2013
Rated 5 out of 5 by Petros Best hotel in Dallas and one of the very best in the US!
The location is great, right downtown. The rooms are exceptional--funky, yet practical, and highly "designy." But, most of all, I have been impressed by the courtesy and warmth of the staff--especially Justin. Thanks!
July 1, 2012
Rated 5 out of 5 by steph86 Loved this hotel
My boyfriend and I stayed last Friday night, we had an awesome stay. Front desk was very helpful and friendly. I loved the bar area. Room was clean. Loved the unique décor. Would definitely stay there again.
May 26, 2013
Rated 5 out of 5 by Brian36 Not a long time at Aloft
Very cool juxtaposition of old and new. Very spacious and welcoming. I like the energy of the place and Justin working the front desk is awesome.
January 11, 2012
Rated 4 out of 5 by boxerfan This hotel was very relaxing.
Hotel was clean and quiet. Room was very comfortable and spacious. Only complaint was with the shower water pressure. I realize that for environmental issues that the water pressure is usually lower in hotels but this was really bad. My showers took at least twice as long as normal. If you have long and/or thick hair the amount of time it takes to wet your hair and get the shampoo out is very frustrating. They need to consider changing the shower head.
May 29, 2014
Rated 4 out of 5 by Mert04 The View
Compact made good use of space in room the view was nice
June 4, 2014
Rated 4 out of 5 by thachosan1 Nice stay
Hotel is really nice, I always choose Aloft whenever one is available close to where I'm traveling to.
June 2, 2014
Rated 5 out of 5 by JManWalkin7 Your hotel is only as good as your people!
Tom was the evening front desk manager when I checked in and he was busy with another client who was having a bit of a challenge. He took really good care of her and then took great care of me. I am a person who connects with a place because of the people who allow a place invite you in and where you feel seen and cared for. Your Dallas property is lucky to have him...the rooms are modern, clean and make it easy to work or entertain. Do ask Tom how his Odom Ribs where...it was my way of saying thank you to Tom for his professionalism and personal commitment to great service!
August 9, 2012
Rated 3 out of 5 by CVD57 4 days- never got my room cleaned
I was there from a Thursday through Sunday. Not once was my room cleaned. I made the front desk aware 3 times on Saturday and finally had to go down there to ask if I could at least have clean towels. They were very apologetic, but my room still never got cleaned and the staff person who finally brought the towels to my room was on his cell phone having a conversation and just thrust the towels at me, no washcloths I might add, and turned around and left.
I understand that housekeeping tends to be Spanish speakers...but he could have said something.
The hotel is lovely, but I am used to a little better level of service and it is doubtful I would recommend the the hotel to anyone, or stay there again because I kind of expect my room to be cleaned daily. Especially considering I was in a suite.
May 22, 2014
Rated 5 out of 5 by PetraB most fanciest hotel ever seen
I loved the mixture of fancy and modern interior in an old factory building! The hotel is located in Dallas Downtown area in walking distance to the Reunion Tower, other important Districts, Restaurants and Bars. I really enjoyed the stay!
May 27, 2014
Rated 4 out of 5 by Poncho14 This hotel has neat features
The atmosphere suggests an energy consciousness that is impressive. At the same time, everything is still available!
May 28, 2014
Rated 5 out of 5 by TommyV Loved the Bar.
Great downtown location. Relaxing in the bar after a long trip was nice.
May 27, 2014
Rated 3 out of 5 by mango32 kind of scuzzy
The room always felt dirty. The carpet was probably the source of that feeling
May 27, 2014
Rated 4 out of 5 by PMB12 Great Hotel
This is a hip hotel with great customer service. Was given a suite as a Platinum member and enjoyed. Good work space.
May 25, 2014
Rated 5 out of 5 by Lori Loved this hotel!
My kingsize room was outstanding. I loved the layout, lots of room to work and relax. The room was very clean, the staff was very courteous and helpful. I lost my wallet and management tried their best to help me. I love the urban feel of this hotel, the bar was fun and the live music was a nice bonus. My only request would be for a little more water pressure from the shower head and a few more hangers. My experince overall was very positive and I will search for Aloft hotels next time I travel.
February 21, 2013
Rated 5 out of 5 by lauraliz Customer Service Star
I recently stayed at the Aloft Dallas Downtown for business. When my schedule changed last minute, your employee Nicole was so accomodating! She allowed me to check in early, gave me a great room, and assisted me with several questions about the area. You have a star in Nicole!
May 22, 2014
Rated 4 out of 5 by Pap29 Great place to stay
The guest rooms are comfortable and the view from the 9th floor was great.
May 23, 2014
Rated 5 out of 5 by LauraG21 Hotel is friendly
The hotel is in a great location, walking distance from the convention center and main street. There is fresh breakfast every morning and a happy hour in the evenings. The fitness center has cardio, free weights and more. The room was modern, clean, with great natural light. The only downside is the pool. It's smaller and does not get much sun throughout the day. The best time was morning around 9am through noon or 1 pm. Overall it was a great hotel!
July 29, 2012
Rated 5 out of 5 by brtgator Expectations Exceeded
I made my reservation very last minute, and really wasn't expecting anything different from other Alofts I've stayed at. I arrived before check in, and was prepared to work in the lobby, but the staff said there was a room available that I could work in. The room was incredible, it had a work area complete with conference capabilities which helped a lot. I hadn't even looked at the rest of the room until about 4 hours later, and it was so much larger than expected, with a terrific view of the city. The staff was incredibly friendly and responsive to all of my needs. This was a great hotel stay for a very busy trip
April 10, 2014
Rated 5 out of 5 by crazyboy Best Aloft ever
I've always liked Aloft hotels. They are different from typical chain hotels with the modern look and feel. While all of the other Aloft hotels I have stayed at are of the cookie cutter Aloft style (which is great), this one takes the cake. It is a very old, completely renovated building with exposed brick everywhere, and the largest standard Aloft rooms you'll find anywhere. Outstanding hotel, especially considering the reasonable rate.
December 20, 2011
Rated 5 out of 5 by small2 Great Experience
I attended a training recently and stayed at the Aloft. What a wonderful experience! The hotel was convenient to where the training took place and within walking distance to fine dining (West End).
I had an opportunity to exercise in the fitness center and received a bonus buck for going green. You can have a nice breakfast or just enjoy snacks.
Everything was wonderful. I will be back!
May 15, 2014
Rated 5 out of 5 by Paula1970 The coolest, art deco one of a kind hotel unlike anything!!
I stayed one night in this hotel with my 15 year old daughter and a friend of hers. I was impressed the moment I walked in. The decor throughout the lobby and in the room made us feel like we had stepped into another era! The room was extemely large in size and had the most comfortable bed. The staff was very helpful. I will most definitely be back and will never stay anywhere else when I come to Dallas. LOVE this hotel!!
July 18, 2012