Rated 1 out of 5 by wydmbs Awful
As a loyal Starwood I was appalled at the service which left me $50 more out of pocket.
I booked a X2 queen as we were visiting ASU with my son. I phoned both reservations and the front desk to make sure they held the room before arriving. Both said they noted.
Arrived to find NO x2 beds and the offer to sleep on an air bed. Asked to be moved to Tempe which did have X2 queen making this whole evening a late and tiring experience.
Finally on checking out of Tempe got charged standard rack rate leaving me +50 more out of pocket. This was my sons first experience of Starwood. Not good.
November 16, 2013
Rated 4 out of 5 by Forbusinessandpleasure Good choice if flying
This is a very nice newer hip hotel. Small pool and lounge but very functional. The gym was also up to date and had everything I needed.
As this is an element hotel not much SPG recognition, points or drink at checkin.
The hotel is close to the airport, mass transit, and has a good eating establishment within walking distance.
August 20, 2012
Rated 5 out of 5 by Mary Loved the Loft!
This hotel had all of the amenities that I was looking for in a short overnight hotel. It was near the airport, comfortable accommodations, very clean and a good price!
October 22, 2011
Rated 5 out of 5 by DMoney Exceptional Hotel
This was the first time I stayed at an Aloft. I knew it would be a new property (since they're a new Brand), but this one was impeccably clean, modern, and the room was designed extremely well. Shower was awesome. The pictures don't do it justice. And I was recognized by the checkin person for my Gold status w/ a beverage, which hit the spot on my way to the airport. Couldn't have asked for a better stay. And 10 minutes from the airport.
November 4, 2011
Rated 3 out of 5 by BR25 Noisy room
I've stayed multiple times here and had a good experience each time. This time my room on the second floor was incredibly noisy and I could not sleep as a result. A constant buzz from electrical systems was too much.
May 2, 2013
Rated 4 out of 5 by 737823 Convenient for PHX Airport
I stayed here one night before an early morning departure. Overall the hotel was very clean and well kept. Friendly staff quickly and efficiently checked me in. Will return next time I need to stay near Sky Harbor.
October 24, 2011
Rated 4 out of 5 by Vincos This One Could Change My Mind about the Brand
OVERALL IMPRESSION: I am all about full-service so the Aloft concept does not necessarily appeal to me. I chose this one simply based on price and convenience as we were arriving at PHX late in the evening and they offer a free shuttle. In honesty, this experience has changed my mind regarding Aloft - or at least, this property. It really feels like a full-service hotel with attentive, polite staff and has the design attractiveness of its big sister brand. . Especially the public areas were very attractive and comfortable. SPG RECOGNITION: Not much they can do here as rooms are cookie-cutter and service is minimal. Breakfast amenity is a cash allowance of 10USD/per which is plenty for a breakfast and snack to take away. THE ROOM: Attractive and functional. Coffee maker much appreciated. LOCATION: Just minutes from the airport. EXCEEDED EXPECTATIONS: Shuttle service is a great plus and I was very appreciative that the driver happily made an unscheduled stop at the Rental Car center on departure - saving us much time and baggage hassle. Although it was too cold to use it, I was pleasantly surprised to see there was an attractive outdoor pool.
January 6, 2013
Rated 4 out of 5 by FlyerGuy Good Airport Hotel
Aloft hotels are wonderfully consistent, you know exactly what you will get with everyone, and they always deliver. In this case, Phoenix Airport does as well, with an excellent, no frill airport hotel. Nothing at all to complain about, decent service, great location, clean and functional rooms. Just don't expect anything beyond low frills.
June 24, 2013