Rated 5 out of 5 by explorenorth Excellent choice
I stayed for 3 nights in July, while in town by myself to purchase a motorhome. Starwood is a brand that my wife and I use a lot, and we have never been disappointed. Aloft has intrigued me ever since they launched it, and for my purposes it was near perfect. Great location close to the airport and car rental center, and having the Pueblo Grande Museum right across the road was an unexpected bonus.
The reviews saying that this property is good for restaurants and local food, though, surprise me - the only place to get a sit-down meal is Ruby Tuesdays. For my 3-day stay, that was okay, but that would be my limit before needing some variety. Food doesn't seem to be a consideration even on your Web site - the interactive map doesn't even have restaurants as an option.
The staff was very good to excellent, from the front desk to the bartender and shuttle drivers (even at my 04:30 departure). I chose the no-roomkeeping option, which I do at any hotel, and it's nice to get a credit for doing so.
A consideration for some people may be that the bathroom has no door. For that reason, my next visit to Phoenix in 2 weeks with my daughter will have to be elsewhere. For myself, I love the design, and the value for the price is extremely good.
July 19, 2014
Rated 5 out of 5 by shallmark71 Greatest Hotel Ever!
I was sceptical about staying at this hotel as it is a fairly new chain. When we were picked up at the airport the shuttle driver was very kind and attentive as we were standing in 107 degree heat in Phoenix. I needed information about location to a meeting and the driver went out of his way and looked it up and even provided free shuttle service to and from my meeting! The atmosphere is upbeat as the hotel is playing upbeat music everywhere... Loved It!
July 30, 2014
Rated 5 out of 5 by Spgs13 PHX can't get any closer
Overall the hotel is excellent. My only dislikes were the halls are noisy, as in a sound proofing issue.
The bathroom could use a hook or something to access your towel easier. It could also use a small light that doesn't shine into the bedroom so you can find the bathroom easily at night.
July 31, 2014
Rated 5 out of 5 by Mikefromseattle Perfect amount of Modern
Great location right next to the light rail. Clean and funky but not cheesy. I paid less then my co-works at other hotels because they though it looked to expensive. It's was cheaper then there room. Could have a bigger pool but not a show stopper. Guys at the front were considerate. Nice place.
July 29, 2014
Rated 3 out of 5 by Kristy111 Meh...
My husband and I stayed overnight at this hotel while traveling through Phoenix. Walking in, the staff was polite and quick to check us in. The lobby smelled great and they have an espresso machine (about $3/ coffee- not complimentary for guests). We took the black-light- lit elevator with what looked to be mover's blankets on the walls up to our room. After a long day we were looking forward to the "ultra comfortable signature bed" but instead had a lumpy looking bed that was as comfortable as a thin pull-out bed on a sleeper sofa complete with the feeling of support bars in your back. Aside from the lumpy, bumpy sleep rock, the room was your standard room although they do have decent coffee in the room and Bliss products for the bathroom which were nice.
July 2, 2014
Rated 5 out of 5 by ecpanther quaint and different; very refreshing
I was pleasantly surprised with layout and design; but I thought the use of space and the quality of the accommodations was excellent
July 29, 2014
Rated 4 out of 5 by KC0725 This hotel was not that accomodating
I had an unexpected layover in Phoenix due to SW airlines. SW provided a voucher for me to received a discounted hotel reservation. I was told at the ALoft front desk that they would not be able to discount my room rate. I was not very happy.
July 28, 2014
Rated 3 out of 5 by Sunshine89 Feels like a budget hotel
The bad: My main qualm with this hotel was the light rail noise which made it very hard to sleep. The bed wasn't comfortable and the sheets had small holes in them. There were scratches all over the walls. There are no ice machines, you have to get ice from the front desk.
The good: Overall a trendy but basic no frills hotel. The sticker price is reasonable and the room felt spacious enough. I really enjoyed the breakfast sandwich in the morning!
July 25, 2014
Rated 3 out of 5 by PaoCarr Everything good except:
Staff should be more communicative in regards to a guest folio. I work in hospitality and it should be courtesy to verify form of payment rather than just charge someone's credit card. I verified with 2 staff memebers my reservation was made with points. I gave a cc upon checkin because I know it is put on file for incidentals. I was told I was paying with points and come to find out, a week later my card was charged $80.00. Unacceptable to have to go through the refund process when someone could have just verified with me if anything was going to be charged. I wasn't even emailed a copy of my folio so I could look at it then. Hotel is great, everything I always love about Alofts.
July 15, 2014
Rated 2 out of 5 by BobK19C Tough Trip at the Aloft
I have generally liked Aloft hotels, and actively look for them when I travel.
This trip, however, I found the beds overly firm, pillows too soft to give good support, and the rooms themselves are not conducive to relaxing in any way after a long day. There is a desk chair or a bed, no comfortable chair or couch. I don't always want to go to bed or sit on a bed if you're having a meeting or discussion.
July 24, 2014
Rated 2 out of 5 by michmike Not impressed.
No cold water from the sink, clogged shower drain, loud air conditioning and unimaginably stuffy rooms. Shuttle was quick and drivers were friendly. Hotel feels poorly cared for and maintained.
July 25, 2014
Rated 4 out of 5 by Forbusinessandpleasure Good choice if flying
This is a very nice newer hip hotel. Small pool and lounge but very functional. The gym was also up to date and had everything I needed.
As this is an element hotel not much SPG recognition, points or drink at checkin.
The hotel is close to the airport, mass transit, and has a good eating establishment within walking distance.
August 20, 2012
Rated 5 out of 5 by Druana Wonderful stay
We had such an amazing time there!! Pillows were super fluffy as well as comforters! Better then any place I ever stayed and slept so good!!! 5 stars!
July 23, 2014
Rated 3 out of 5 by tugaoen4 average
shuttle to and from airport was very slow response (waited a long time for the shuttle, driver to the airport was not that friendly. as a gold member, it looked like I was entitled to some perks (free beverages or something?) but they didn't let me know or elaborate on that. also, we dropped off our rental at the rental place, but shuttle was unable to pick up from there so we had to take a different shuttle back to main airport and then wait another 20+ minutes for the Aloft shuttle.
July 15, 2014
Rated 5 out of 5 by Drasante Wonderful hotel
I always stay here. Beautiful hotel, great beds. The staff and administration very responsive.
July 20, 2014
Rated 5 out of 5 by Jimbo98978709 The Staff makes it
from front desk to bartenders to housekeeping -- everyone on the staff there gives off positive energy.
July 19, 2014
Rated 1 out of 5 by wydmbs Awful
As a loyal Starwood I was appalled at the service which left me $50 more out of pocket.
I booked a X2 queen as we were visiting ASU with my son. I phoned both reservations and the front desk to make sure they held the room before arriving. Both said they noted.
Arrived to find NO x2 beds and the offer to sleep on an air bed. Asked to be moved to Tempe which did have X2 queen making this whole evening a late and tiring experience.
Finally on checking out of Tempe got charged standard rack rate leaving me +50 more out of pocket. This was my sons first experience of Starwood. Not good.
November 16, 2013
Rated 3 out of 5 by demcclur Samll Room - minimal room services
When choosing the Green option to reuse my towels and sheets, i did expect that the cleaning crew would still vacuum the room, empty garbage and replace coffee supplies. Not the case-- i did put my trash can outside the room on the 2nd day and they did empty it and vacume- no coffee however.
July 15, 2014
Rated 3 out of 5 by BR25 Noisy room
I've stayed multiple times here and had a good experience each time. This time my room on the second floor was incredibly noisy and I could not sleep as a result. A constant buzz from electrical systems was too much.
May 2, 2013
Rated 5 out of 5 by Mary Loved the Loft!
This hotel had all of the amenities that I was looking for in a short overnight hotel. It was near the airport, comfortable accommodations, very clean and a good price!
October 22, 2011
Rated 5 out of 5 by Giuseppi Good place
This is a really good airport location and the staff is GREAT!
July 16, 2014
Rated 5 out of 5 by daizee rooms
they have beautiful clean rooms and the staff bare so friendly and helpful. a real nice place to stay
June 17, 2014
Rated 3 out of 5 by Arizona18 Fire messed up the whole experience
I really didn't have much time. There was a fire and I lost two hours of needed sleep.
July 15, 2014
Rated 1 out of 5 by Phoenixmay14 Very disappointed inn this hotel
The air conditioning unit did not work. There was not an iron/ironing board in the room!!! There was no local info in the room so had no idea where to go for dinner even if we had wanted to do so.
Terribly noisy!!! There're were kids running around on the 5th floor until 1 AM. We should have been placed on a different floor where there were no junior high/high school kids. We told the person when we made reservations that we had to get up at 4 AM to catch a plane. Total disregard for this point.
The elevator is UNSAFE. It may be trendy but my wife was very uncomfortable because of the dark interior. She refused to be in it without me and I refused to let her go into it without me. It may be trendy but it is NOT safe.
May 19, 2014
Rated 3 out of 5 by dllp Emergence toothbrush
You should never be without a personal toiletry pack with a toothbrush and toothpaste. Our luggage did not make it on the plane and we were too tired to drive to Tucson. I asked the employee at the desk if you had any toothpaste and toothbrushes. He said you were out of them and probably wouldn't have any for 2 weeks. So I said what about mouthwash ? No you did not have any of that either. Poor management of housekeeping supplies.
July 9, 2014
Rated 5 out of 5 by CocoaBrown Friendly & Warm Welcoming
I booked a stay from July 4th-July 6th and it was amazing! My friend and I were greeted with smiles the moment we walked in by Glenn and another pleasant lady at the front desk. At the time of check in Glenn took the initiative to make sure our room was ready. My friend and I waited about 5mins before we received our room keys. As a courtesy, Glenn gave each of us a ticket for a free complimentary breakfast for each day we stayed at the hotel. The environment was extremely inviting and full of positive energy! At one point, Glenn even referred to me by my first and last name as I was walking through the lobby(talk about good rapport!). Due to a dust storm that took place July 3rd, the pool wasn't accessible for swimming... HOWEVER, they promptly took care of it and my friend and I were able to enjoy the water along with other guests. I did find it a little odd that I walked into my hotel room after leaving and the housekeeper was in there cleaning and remained in the room while my friend and I were trying to unwind. I do understand she was doing her job but I felt our privacy was a little invaded and she should have asked if we felt comfortable with her being present while we were in the room. Next time I will put the "Do Not Disturb" door knocker on the door knob to prevent unexpected happenings when returning to my room. Other than the awkward encounter, our entire experience was REMARKABLE! I would definitely recommend this location to anyone looking for an intimate getaway with great customer service!
July 13, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 5 out of 5 by DMoney Exceptional Hotel
This was the first time I stayed at an Aloft. I knew it would be a new property (since they're a new Brand), but this one was impeccably clean, modern, and the room was designed extremely well. Shower was awesome. The pictures don't do it justice. And I was recognized by the checkin person for my Gold status w/ a beverage, which hit the spot on my way to the airport. Couldn't have asked for a better stay. And 10 minutes from the airport.
November 4, 2011
Rated 2 out of 5 by Zman15 Not good!
The rooms were very nice looking and the hotel is nice but the beds are very uncomfortable, the staff is not very pleasent, and we were told that we had a free breakfast and we ended up paying outrageous ammounts of money for food and drinks, when we could have gone to the circle k right next door. Bad experience
December 19, 2013
Rated 4 out of 5 by 737823 Convenient for PHX Airport
I stayed here one night before an early morning departure. Overall the hotel was very clean and well kept. Friendly staff quickly and efficiently checked me in. Will return next time I need to stay near Sky Harbor.
October 24, 2011