Rated 2 out of 5 by SD06 Need maintainence
Aloft infrastructure is chique however, this location was not upto the mark
- The elevators smelled like urine
- One of the elevators didn't work
- The room was clean and bed was comfortable but, it just smelled damp
October 29, 2015
Rated 1 out of 5 by tpatel business trip. Rooms & sheets dirty
checkin staff was fine. No restaurant. Sheets on bed dirty. Another bed has a bed skirt that doesn't fit. They are trying to be something they aren't. 1 star.
September 2, 2015
Rated 2 out of 5 by businesstravel30 Don't stay here
Not what you would expect from Starwood. The hotel has been converted from some other brand. Carpet throughout hotel need replacing. Room had walls in need of repair, grout in need of refresh, carpets with stains, desk chair was covered in stains and shower door was in disrepair. First aloft stay for me will likely be my last. many other hotels in area so I would advise you to stay somewhere else.
May 20, 2015
Rated 5 out of 5 by ivorimack This is a great place
This it the best hotel I stayed in the staff was great!!!! My room was awesome I love it there
May 3, 2015
Rated 5 out of 5 by Frank617 Great Experience...Fantastic Guest Service!
Angel & Marty are role models for providing A+ Guest experiences, Thank you Angel & Marty, we will be back!
April 10, 2015
Rated 4 out of 5 by johnspit56 A little feedback...
Just some observations that management should address. My stay was at the Philadelphia Intern'l Airport property on Feb 22-27, 2013. I was in Rm 513. They're small but small things add up. Check it out:
1) Housekeeping is entirely too loud in the morning hours when guests may be trying to catch up on sleep following a brutal day of international travel. The standard practice of placing the security bar of the room door against the door jam to keep the door open is fine but don't let the door slam against it -- it's terribly loud/disruptive, as is the yelling by housekeeping staff up and down the hallways at one another. It's a hotel, folks. Have clue!!! Keep it quiet in the mornings!!
2) None of the pillows on the Queen beds were firm!! That's a no-no when it comes to patrons such as I who need firm pillows.
3) Only one regular coffee packet in the room? C'mon, don't skimp on items like that!!!!
4) TV reception was awful!!! Only some of the channels were in HD and channels 15 & 16 were not working!!! C'mon folks, what's a man to do without his daily doses of ESPN???
5) Not enough water pressure in shower.
March 2, 2015
Rated 3 out of 5 by Midoringoo Bad experience
I stayed at this hotel for 11 nights. There are few things they need to improve.
1. the quality of the mattress was really bad.
2. I bought some food from the hotel and found molds in my food.
3. I set up the morning calls but they didn't call me for two days. Then I canceled the morning call for the weekend but they didn't canceled it so the call woke me up at 6 am at the weekend.
January 26, 2015
Rated 4 out of 5 by RufusInHI TRENDY and Confortable PHL HOTEL
OVERALL IMPRESSION: The location and proximity to PHL Airport is great; one freeway exit away. The hotel lobby and interior is very trendy and modern. Main Lobby feature is the no service food mart and the trendy Lobby Bar. Bar prices and Parking rates are high.
SPG RECOGNITION: Front Desk was friendly and efficient. Recognition of SPG status was provided and acknowledged. Don't expect a room suite upgrades as most Aloft Property do not offer them. Points options were given.
THE ROOM: European style were small footprints are made to be spacious due to its stylish space design, clean, handsomely furnished with great "Bliss" amenities
LOCATION: Hotel is located between a major freeway and Philadelphia International Airport. Ask for a room facing away from the freeway. Adjacent Freeway and Airport noise was moderate and room was insulated efficiently to block most of the noise. Please note the (3) immediate SPG properties share the same gated parking area that comes with a hefty overnight parking charge.
EXCEEDED EXPECTATIONS: Hotel has a great bar that has several relaxing areas to sit.
EXTREMELY BELOW EXPECTATIONS: For a low-frills hotel, the Bar drink prices are slightly overpriced.
Parking charge is quite expensive for a non-Full Service Airport Hotel. Management should consider waiving the cost of parking for it's Elite SPG members; especially none of the other adjacent hotel chains charge for parking.
November 8, 2014
Rated 5 out of 5 by jspring94 Nice Hotel near PHL
Looks just like the one I stayed at in Minneapolis.
Hip, Trendy, cool looking.
November 5, 2014
Rated 3 out of 5 by DJGPNJ Good inexpensive overnight
Checked in to stay for a local event. It was a very nice inexpensive option in the area probably due to the weekend rate.
Being a pet friendly property made a big difference for us since we didn't need to race home to let the dog out.
The pet amenities weren't in the room as stated, but Danielle at the front desk handled that quickly and was very friendly about everything. We also found we needed a sewing repair and she found us a small sewing kit (which I think they went next door to get) No complaints at all about the service.
The property is showing a touch of wear, but is in overall good condition. We would stay again under similar circumstances any time.
November 3, 2014
Rated 5 out of 5 by lolite43 this hotel is unique
this hotel has free shuttle from the airport, quite enviroment for good night sleep, excellent customer service and colorful lobby it makes the hotel diffrents that others.
October 27, 2014
Rated 4 out of 5 by Nore411 This hotel has wonderful esthetic design features
The architectural design and esthetics are excellent. Room set up nicely but the heating and air condition unit needs updating It is too loud and could not let us get any rest. We had to pull the plug in order to sleep but still heard the unit in the next room. We reported this upon check out and also noted that the plug unit near the bathroom was not working had to use another outlet to dry our hair.
October 21, 2014
Rated 4 out of 5 by RB1946 Good location and friendly staff,
I found the room comfortable and the location was great for getting to the airport quickly.
October 20, 2014
Rated 4 out of 5 by Patty30 We enjoyed the casual lobby so our family could gather together and visit .
We were part of large group gathering for our daughter's wedding. Danielle who greeted us at the desk was most pleasant and helpful.
Our out of town family and friends were upset that rooms were not ready by the checkin time and had to wait in the lobby.
Therefore their schedule for that day was rushed instead of relaxed.
October 7, 2014
Rated 3 out of 5 by bomo the hotel is going down hill
I really hope you fix this hotel
I love the brand and I love staying here
but the last 2 stays I have had huge issues at this hotel
October 2, 2014
Rated 4 out of 5 by Hayagro Good service
Pleasantly surprised by this establishment. Transferred to this hotel after there was an issue with our reservation elsewhere. Nice accommodations, and they waived our parking fee because of the inconvenience. The person who helped us, Danielle, was wonderful.
September 25, 2014
Rated 4 out of 5 by Kukey034 Disappointed
I had stayed at this hotel 2 weeks prior to the current stay. I came back as everything was great. However, this stay was a very different experience. It took over an hour for a shuttle that had room to pick us up and then several of us stood on the overstuffed shuttle to the hotel. When I arrived, the air conditioner was not working. I called the front desk and 40 minutes later called again- was told they sent the service man to the wrong room. When he arrived, he fixed the air conditioner, but then ended up replacing the unit. Not sure why I wasn't moved to a different room versus having someone in my room for 40 minutes while it was completed. The next morning, there was not hot water. When I told the front desk clerk, she was polite and smiled but offered nothing else. Everyone was very nice and polite, but not really acknowledging the issues or problems. This was very disappointing.
September 25, 2014
Rated 5 out of 5 by Angel001 Great Hotel
This was a great hotel. Nice atmosphere, very unique, you won't be disappointed.
September 23, 2014
Rated 4 out of 5 by travel30458 great over night stay
Staff was great and room was excellent
September 22, 2014
Rated 4 out of 5 by Mindy93 Enjoyed my stay very much
I had read some online reviews before making my reservation, so I was aware that there was no restaurant in the hotel. This could be a problem for some people, but there are restaurants in neighboring hotels. The little mart at Aloft was enough for me, as I was by myself and just needed to get away for a few days.
The staff was extremely helpful and friendly, and I loved my room - slept very well, and like the set up of the room. I was right next to a busy road, but I live on a busy road so it didn't bother me. If you like quiet, you may want to ask for a room on the opposite side of the hotel. There was an odd odor in the hallway, but my room was clean and great.
The fitness room is better than any I've seen in any hotel I've stayed at. Usually they are very cramped and there are few amenities. This was relatively large, had cardio and a weight machine as well as free weights. There were also yoga mats, free unused earbuds, water, towels, and magazines.
September 17, 2014
Rated 2 out of 5 by Moises01 Broken toilet lever
My room was somewhat comfortable with the exception of the broken toilet lever in the bathroom. Due to the fact that I arrived late in the evening and did not want to change rooms, I fixed the problem by taking off the lid and lifting the chamber. Yes!!! Super inconvenient, not fun, not what I expected, however at the time better than moving. The staff was very attentive and arranged for maintenance to fix the toilet the next morning. Did I mention not fun!
September 9, 2014
Rated 4 out of 5 by Eimb Convenient and decent place to stay near airport
Rooms nice, AC noisy, shower old, light over bed didn't work but close to airport, decent bed, good tv.
September 5, 2014
Rated 5 out of 5 by subphillyflyer This hotel is very modern
My son and I really enjoy staying at this hotel.
August 23, 2014
Rated 5 out of 5 by DK72 Cannot be beaten for the value
I have stayed at Aloft in Philadelphia several times and it cannot be beaten for value. It is a fraction of the price of the hotel at the airport but is only five minutes away. It offers the best quality of mattress and the rooms are very quiet and peaceful. My only complaint was that my room was not ready when I arrived and I had to wait about 20 minutes for them to get it ready, but that was a minor issue.
August 15, 2014
Rated 5 out of 5 by MrsT10 Exemplary Standards and Stay!!!
My husband and I wanted to celebrate our 16th anniversary in style and comfort. The Aloft staff and environment met our needs to the highest degree! We were pleasantly surprised to be met with the most friendly and attentive staff. Danielle had the most welcoming, sincere, and relating personality. She was very knowledgeable and informative!!! Our experience could not have been better! Thank you for the care that you put into maintaining a pristine environment and the warmest conversations and celebration of marriage. The atmosphere was family-oriented, sophisticated, and highly enjoyable!!!
August 11, 2014
Rated 4 out of 5 by Hockeybeez Great place to stay for our Philly getaway
This hotel near the airport made it easy to get downtown. Staff was friendly, professional, and courteous. Décor was functional and comfortable with the lobby being a great place to relax, probably moreso than the room. Facility was fine with some renovations underway. Guest laundry room was out of order, which could be a problem for longer stay guests. All in all, it was just right for our mini-vacation
August 9, 2014
Rated 5 out of 5 by YellowCar modern hotel
Great Hotel near the airport, modern facilities. Close enough to the city. There is a 12 dollar parking fee.
August 6, 2014
Rated 2 out of 5 by Carhartt Needs Improvement
I have come to expect all Alofts to be consistently similar but this property in particular was lacking. Hopefully, it was just a temporary glitch.
Pros - Extremely friendly staff, check-in, etc. Rooms Air Conditioning was excellent!
Cons - Parking at $12 a day. Upon checkout I had to pay to get out and ended up being double charged for that day. $36 for less than 2 days. High speed internet is non existent and did not work 95% of the time. Internet was slow enough wireless or wired that even Gmail wouldn't load. Hotel and kitchen were out of bottled water. Poor selection of foods, fresh fruits, salads, etc. No breakfast in morning as oven was broke. Hotel in general was pretty dirty. Floors in halls needed a vacuum big time.
August 4, 2014
Rated 5 out of 5 by Ryan1984 Great Customer Service
I stayed in the hotel for one night, on August 2, 2014. The first thing I noticed when I arrived was the customer service. The front desk agent, Angel, was the friendliest and most helpful employee I have dealt with at a hotel. She explained the parking procedures thoroughly, told me about a few restuarants in the area (and also explained the re: Fresh area in the hotel), and also gave me a room with the renovated shower (which was very nice).
When I left the front desk and headed for my room, I passed a few other employees (mostly housekeeping and security), who all greeted me and seemed very friendly.
The room itself was nice, I like the modern look. The beds were comfortable and everything looked clean.
Thanks again for a great stay, especially the great customer service and hospitality. I will be staying with Aloft again when I return to Philly.
August 4, 2014
Rated 4 out of 5 by mcd225 great airport location
Great for airport hotel!!
August 4, 2014