Rated 3 out of 5 by Runr29 Nice looking hotel, but needs maintenance
The look of the Aloft at PHL is cool, and I was pleased to find a fairly reasonably priced hotel at which to use my SPG membership. The staff was perfectly friendly and accommodating.
On the downside, the place clearly needs some maintenance. My bathroom door rolled right open immediately after being closed. The front desk sent up an engineer who determined it needed to be removed and remounted, and they couldn't do it at night, so I was moved to a new room. In the new room, neither the refrigerator or coffee maker worked. Other items that were sub-par included stained carpets, moldings coming off walls, and just noticeable deterioration here and there. No one item bothered me greatly, but everything taken together made for a less than ideal stay.
The front desk was great, given I had to speak to them several times. My SPG membership wasn't recognized at all, but oh well. I was given a free movie for needing to change rooms, but I didn't use it because it was late at night and I needed to get to sleep. For a comfy bed and TV that don't cost an arm and a leg, it's a decent place, but I wasn't wowed beyond that.
December 6, 2013
Rated 2 out of 5 by Tucci Overpriced & not for families
I get the concept. The lobby is more modern and the WXYZ shop was a nice touch. But the rooms are really only for one person. A tiny clothes rack. Cramped space. And a big mistake - no tub. You have to tell people that. I have a one year old and was going to a wedding. Could not even wash her in the sink that was tiny too. It's more like an overnight car on a train than a hotel room. Which is fine for under $100 but not when you get more space and amenities for $10 less across the street. Bathroom grout seemed dirty. Poor color choice. And had to pay for parking???? Plus wait in a long line to get out of the gate. Awkward stay.
November 18, 2013
Rated 5 out of 5 by Sassy73 Awesome Staff and Hotel
This location of the Aloft made our stay amazing... We come to Philly quite often to visit family, and we are so excited to have a place to call home now while in town.
Nora and Danielle at the front desk were the best! We had some last min changes, but these ladies made the experience notable. Thanks for showing that good customer service is still at the top of the list.
November 12, 2013
Rated 5 out of 5 by KMur635 2nd time as good as the 1st
Next time I book a place it will be Aloft.... Again!
November 28, 2013
Rated 5 out of 5 by JULIE210 Great Stay
PERFECT! EVERYTHING WAS ALL SET.
November 26, 2013
Rated 2 out of 5 by Bit13 ALoft Philadelphia - Worst Stay
As a seasoned traveler and loyal SPG member, I have enjoyed many great hotel stays but the ALoft in Philly is the exception. After a substandard check-in due to manager inexperience with programming room keys, we were escorted by a hotel staff member who had a master key. After arriving on the 5th floor at our aasigned room, we learned that the room had already been assigned and was occupied by a very noisy group. Our escort acknowledged that a party was under way. I told the staff member that I didn't want to be on the 5th flloor and he agreed. After a run to the front desk, our staff member returrned with keys for a room on the fourth floor. After we were in, I tried to safeguard some valuables but the security container was broken and unuseable. As we departed the hotel for dinner, I noticed that someone had deliberately scratched the upper interior of the metal elevator doors with a key or sharp metal object. As we passed through the lobby, a female hotel guest in a one piece pajama outfit was sitting in the bar area. The remainder of the evening was uneventful except at 4AM, a loud party group emerged on the 4th floor near the elevators. It woke me up and I commented on this upon check out. When I mentioned that Sat night at this hotel was very noisy and it seemed like a party place, the young lady at the front desk reluctantly agreed..... So I am warning all travelers that if you hope for a peaceful and restful stay on a weekend night at ALoft Philadelphia, you may want to steer clear and check into another SPG property. I will not return to this hotel. I believe this is an exception to the high quality SPG product I have experienced for years.
November 26, 2013
Rated 3 out of 5 by ChrissyP This hotel needs some improvement
Although this is a nice hotel, I was disappointed with the room accomodation. I reserved the room for 5 people and although the room was nice, there was only room for 4 to sleep comfortably. I had to request extra pillow and blankets, so one of my kids could sleep on the floor.....shouldn't there have been a cot or other bedding alternative? Also, most hotels I have stayed, were park and fly at no cost. I had to spend $72 to park when I was originally quoted $12. Had I known this ahead of time, I would have used one of the lots for much cheaper. It is not okay to mislead people in this way. Your one staff member was rude, the 2nd was very nice. Overall hotel accomodations were nice and clean.
November 10, 2013
Rated 5 out of 5 by SamanthaLAXtoPHL Modern chic with outstanding service
I've stayed at Aloft hotels in California before but this was my first time at the Aloft - Philadelphia Airport location. I had a WONDERFUL time at the Philly Aloft. The customer service was excellent and I wanted to specifically thank Lindsay, the front desk staff member. She was extremely courteous but more important she was vivacious , she really enjoyed her job and it showed. She helped answer my questions about parking, the shuttle, the amenities and the Starwood Preferred Guest rewards program. I can't thank Lindsay enough for making my trip to Philly a success. The hotel was clean and the entire staff was friendly and helpful. I would definitely recommend this hotel to everyone and I will continue to stay at the Starwood family hotels.
September 25, 2013