Rated 1 out of 5 by M2362 Never Again
This was the loudest hotel I have ever stayed in. I didn't sleep a wink all night. I arrived late, and had an early flight, so was anxious to get to bed right away. The noise started about 10 PM and at 1:30 AM I finally called down to the desk and complained about the loudness in the hallway. The desk clerk promised to send up "security". I have no idea if anyone ever responded, but the noise continued until well after 3 AM. Doors slamming, yelling, thumping and foul language. I was afraid for my safety, and afraid to complain again. I was relieved to take the shuttle to the airport at 5:40 AM.
January 28, 2014
Rated 1 out of 5 by OnTheRoadAgain99 Small things make the whole difference.... Bad Experience
I like the ALoft concept, but this was a string of unacceptable conditions.
1. $7 for parking... explained by the desk agent as acceptable because they have low rates.
2. Internet speed was slower than slow. Couldn't download average sized files or remote connect to remote server.
3. Phone battery started to beep at 4am.
4. Shower water temp was either freezing or scalding....one slight setting was acceptable for humans
5. Digital tv had no service from 6:30a - 8am
6. Coffee maker wasn't assembled properly by the maid and it poured everywhere but the cup.
7. Ceiling in the bathroom had large curls of paints and was in dis-repair.
Stopped by the front desk in the morning to make my comments in person, but the staff was too busy chatting amongst themselves...so didn't bother.
It would have also been nice if I was told that the room key is required to leave the parking lot.
All in All, not a good experience.
March 10, 2012
Rated 4 out of 5 by RufusInHI TRENDY and Confortable PHL HOTEL
OVERALL IMPRESSION: The location and proximity to PHL Airport is great; one freeway exit away. The hotel lobby and interior is very trendy and modern. Main Lobby feature is the no service food mart and the trendy Lobby Bar. Bar prices and Parking rates are high.
SPG RECOGNITION: Front Desk was friendly and efficient. Recognition of SPG status was provided and acknowledged. Don't expect a room suite upgrades as most Aloft Property do not offer them. Points options were given.
THE ROOM: European style were small footprints are made to be spacious due to its stylish space design, clean, handsomely furnished with great "Bliss" amenities
LOCATION: Hotel is located between a major freeway and Philadelphia International Airport. Ask for a room facing away from the freeway. Adjacent Freeway and Airport noise was moderate and room was insulated efficiently to block most of the noise. Please note the (3) immediate SPG properties share the same gated parking area that comes with a hefty overnight parking charge.
EXCEEDED EXPECTATIONS: Hotel has a great bar that has several relaxing areas to sit.
EXTREMELY BELOW EXPECTATIONS: For a low-frills hotel, the Bar drink prices are slightly overpriced.
Parking charge is quite expensive for a non-Full Service Airport Hotel. Management should consider waiving the cost of parking for it's Elite SPG members; especially none of the other adjacent hotel chains charge for parking.
November 8, 2014
Rated 5 out of 5 by jspring94 Nice Hotel near PHL
Looks just like the one I stayed at in Minneapolis.
Hip, Trendy, cool looking.
November 5, 2014
Rated 5 out of 5 by Sarah74 Grateful
I left my engagement ring in my hotel room and did not call to have it located until 3 hours after I left the hotel. I am extremely grateful to the staff at Aloft that they located my ring when my room had been cleaned that morning. They kept the ring safe over the weekend and mailed it to me as requested. I am forever grateful! It is heart warming to know that their are good and honest people in this world. I have not been as lucky in the past when dealing with other hotel chains.
The Aloft staff overall were extremely friendly and helfpul. Thank you!
March 20, 2013
Rated 4 out of 5 by crazyboy A problem every time I stay here
Staff was great. Nice hotel; just like all the others.
On the downside:
Someone had just "gone number 2" in my room. I noticed the strong odor immediately and it permeated the room. It was awful and I almost gagged. I checked in around 5pm. Not sure how this could have happened so late in the day. No problem switching to another room, but this was kind of a bummer.
Also, when the AC came on in my new room, there was a loud clicking every 10 seconds or so that I couldn't sleep with, so I turned it off.
January 12, 2012
Rated 3 out of 5 by KimmieSue Hotel is ok
My first time staying at aloft. It was ok, at check in the security guard was standing at the desk since the agent had to step away, he said she would be right back. He started singing with the music playing in the lobby . Seemed a bit awakard. The agent came back and was friendly. Got to the room and it was muggy feeling. The AC was on but still felt sticky. Once the shower was turned on these little flying bugs came out of nowhere. They were all over the walls and ceiling in the shower.
June 15, 2014
Rated 1 out of 5 by Tony2013 Worst Starwoods Experience
Truly unhappy with my overnight stay at the aloft Hotel in PHL airport. Upon arriving I found the staff to be "cold" and "disinterested" in accommodating me and my family. First, the room was a lot smaller than described by your reservations agent. In the room, the telephone and the heat did not work. Tried to called reception but the phone did not work. Walked to reception and alerted them I had a room with no heat and no phone. They promised to send someone up to fix both issues and no one arrived. My wife, my 5 year old son and I had to spend the night snuggled-up together to stay warm until the morning. In the morning we found the coffee machine to have mold on it...like it was never cleaned before. Worse hotel experience in my life. Will never stay again nor recommend this hotel.
January 31, 2013
Rated 5 out of 5 by TomG001 Great for the business traveler
I stayed at the Aloft one night in order to be close to the airport for an early morning flight. This is almost perfect for the business traveler. The room had all the essentials - high speed internet, comfortable bed, really nice bathroom area with a tiled, stall shower. And it was very quiet.
My one suggestion would be to have a few more food options at the bar. There are only a few options and they are all appetizer-type dishes. Other than that, the stay was perfect.
March 7, 2014
Rated 4 out of 5 by traveler1432567 Aloft Philly Airport
What an impression the lobby made when I arrived. The music and energy was great.
Rooms are small but hip. Very clean. Staff was ok, but nothing special.
Google maps listing was all screwed up and my Google Nav sent me on a major wild goose chase through a scary neighborhood including a detour around a murder scene.
Called the staff when lost and they blamed it on new property and were not apologetic. Email confirmation should have warned of the maps issue.
May 13, 2012
Rated 5 out of 5 by lolite43 this hotel is unique
this hotel has free shuttle from the airport, quite enviroment for good night sleep, excellent customer service and colorful lobby it makes the hotel diffrents that others.
October 27, 2014
Rated 4 out of 5 by Nore411 This hotel has wonderful esthetic design features
The architectural design and esthetics are excellent. Room set up nicely but the heating and air condition unit needs updating It is too loud and could not let us get any rest. We had to pull the plug in order to sleep but still heard the unit in the next room. We reported this upon check out and also noted that the plug unit near the bathroom was not working had to use another outlet to dry our hair.
October 21, 2014
Rated 2 out of 5 by Jess322 A Disappointment
I chose this hotel for my birthday weekend because it looked great. It looked modern, clean, hip, and just overall like a good hotel.
However, we experienced lots of problems that are easily fixable:
-Maitanence problems in our room (peeled paint, Sink and shower didn't drain properly)
-Floors were dirty in all common spaces (clumps of hair and trash in the corners)
-Bathroom had lots of soap scum and calcium buildup. The cleaning protocols seemed too lax.
-Bed was frumpy and very uncomfortable
-Floors were not clean in the room. There were skittles and dimes under the couch
-We had major noise problems. Each night of our stay people ran up and down the halls talking very loudly and slamming doors. When we complained to the front desk, there response was "we'll send someone up" and they hung up. They did send security up, but then 30 minutes later (1:30am at this point) the noise began again.
March 25, 2013
Rated 5 out of 5 by Sassy73 Awesome Staff and Hotel
This location of the Aloft made our stay amazing... We come to Philly quite often to visit family, and we are so excited to have a place to call home now while in town.
Nora and Danielle at the front desk were the best! We had some last min changes, but these ladies made the experience notable. Thanks for showing that good customer service is still at the top of the list.
November 12, 2013
Rated 4 out of 5 by babs44 Great Access to the Airport
If you are flying out of Philly, this is a great choice. They have a shuttle every 20 minutes and it is very close. The hotel is new and comfortable.
Two things I did not like. They do not provide an Iron --tough for the traveler who does not want to be wrinkled. I also would not recommend for an extended stay as space is limited and the closet is quite small.
October 22, 2011
Rated 5 out of 5 by EVLP We Love Aloft Philadelphia
ALL staff - from front desk (who remembers us every time we visit - we visit 2 times per year), to the housekeeping and custodial staff - is just terrific. We love the decor, the rooms, and the fact that such an upscale hotel can be so pet and kid friendly and still retain that upscale feel. It truly is our home away from home. Wish we could visit even more!
November 8, 2012
Rated 5 out of 5 by Karaoke47 WONDERFUL
I've been traveling out to Camden NJ every week for the past month or so. I make it a point to stay at the Philadelphia Airport ALOFT the night before flying back home. Easy and fast access to the airport.
The best thing about this hotel is the Front Desk staff. They are very professional, informative, and friendly. I look forward to my next stay.
March 23, 2013
Rated 3 out of 5 by Baabee Nice hotel but someone needs to clean the hallways
I enjoyed my stay though didn't seem the typical W quality. The bathroom was a bit worse for wear (missing grout, some mildew) and oh my gosh the hallway! I stayed on the 5th floor and I don't know what was going on bu the hallway really needed to vacuumed. I almost wanted to do it myself. A little noisy with traffic, but convenient.
March 28, 2013
Rated 3 out of 5 by Chris2309 Dingy Rooms and Bothersome Cleaning Staff
The sheets were unchanged. Found some hairs on the sheets. The sheets didn't feel fresh. The rug felt rough, like something sticky was spilled. The shower gel constantly dripped leaving a big puddle of gel on the shower floor. The gym was at disarray with towels strewn about. The water tasted as if it was filled from a garden hose.
January 8, 2013
Rated 2 out of 5 by SteveInPA Very rowdy crowd, and too little sound barriers
Perhaps it was the low price, or because it was the weekend, but this particular aLoft location attracted a seedier crowd, several of which spent two nights next door to me, and the party started around 3 am when they loudly entered their room and turned up their rap music and it didn't end until around 5 am, but the TV stayed on quite loud. Either thin walls or the fact that there was an adjoining door to this room made it seem like they were all (more than 2 adults) in my room. I should have complained because it was the same thing second night. Doors close with such a loud slam too, that it wakes you up out of a deep sleep. I was very tired for the 5-1/2 hour drive home after two nights of very little sleep, and sleep is the minimum you expect from any hotel establishment.
Lobby pool table was always in use, so couldn't play with my wife or teenage daughter we visited at nearby college.
If you go, request a room away from other people. Past experiences on week nights were much better.
February 15, 2012
Rated 1 out of 5 by srx788 It was a nightmare
The staff was lazy. No one was at the front desk when i walked in. After i finally was checked in my toilet, a sink were draing slow and were dirity. Lets not talk about the shower because it was filithy. This is the second time i stayed here and its the last.
July 22, 2013
Rated 5 out of 5 by LilJess Communication on amenities
If you are using Starwoods points to book a free night at this hotel, make sure you understand that airport parking charges are NOT included in the points exchange! I was misled to believe that when I chose the 10 day airport free park, it was not included upon arrival.
July 22, 2013
Rated 5 out of 5 by WillTravel4Food73 Great Location and Friendly Staff
This was the first time I've traveled with my pets and the staff made every effort to make my "kids" as comfortable as I was. The staff has the best attitudes and service I've encountered to date. Thank you for making my weekend get-away one to remember!
November 22, 2011
Rated 1 out of 5 by BigBill Progressive Problems with Partiers
This is the first of the brand that I and my family ever stayed overnight, back in the "Aloha" days, which thankfully are gone. Philadelphia in general and this site in particular can be a problem for people renting a hotel room and then partying. It has happened more than once here, this time egregiously. At check-in I specifically noted that I did not want to be disturbed by partiers. The (rude) front desk staffer (As a Platinum I was denied a request for a second bottle of water - never previously encountered) showed me a form guests sign to say that if they party they will be sake to leave (I was not asked to sign it, I must have looked as if I were traveling in the morning - which I was). We were directly in the room adjacent to partiers, clearly there for no other reasons. They were in the hall and loud through the wall awakening both of us and necessitating a trip to the front desk. The noise did stop, to credit, but it was 3 a.m. and had gone on for a time. I'm fed up with this location and there are other options, I don't think I'll be back, been here many times but this combo of events is unacceptable. There is not much an Aloft can offer as a perk, but denying a bottle of water?
June 19, 2014
Rated 5 out of 5 by Aliceone1 Staff is wonderful
Very comfortable rooms and beds,convenient location to airport, free shuttle to airport, Angel is the staff member that is excellent at the front desk. Free bottled water each day and coffee. Sheraton across the street has a terrific breakfast.
October 21, 2013
Rated 5 out of 5 by MLHuggy Awesome Stay in Philly
This was my first time in Philadelphia. The Aloft hotel was great. The rooms are very clean, quiet, and comfortable. They also had a bar in the lobby that played good music, very contemporary. I will definitely stay here again.
March 15, 2013
Rated 5 out of 5 by Rowntree Lovely Design, Dog friendly
We love the Philadelphia Airport Aloft Hotel. We come every year for the Philadelphia Animal Welfare Society (PAWS) Mutt Strut. The amenities and locaation are great, and we appreciate the pet-friendly atmosphere.
October 28, 2013
Rated 4 out of 5 by RB1946 Good location and friendly staff,
I found the room comfortable and the location was great for getting to the airport quickly.
October 20, 2014
Rated 4 out of 5 by CaliKai Surprise Hip Hotel with Modern Features
I was pleasantly surprised at this hip hotel by the airport. And I loved the price. Check in was simple, quick and painless. Staff were professional and accommodating. Loved the bar and lounge area. And thank you for the healthy food options. The pool needed attending, but there was a crowd in there that night; however, there were used towels on the floor. And the fitness center was too open to public. The room was immaculate, but the plastic-like curtains did not cover the whole window. Problematic. The bed was comfortable and the shower was great. So were the small amenities. This hotel is a very popular destination and had a younger crowd.
April 3, 2013
Rated 5 out of 5 by Baseball1020 Awesome hotel
The hotel was very clean and I will stay here again and will recommend this to friends.
May 6, 2014