Rated 4 out of 5 by Dave24 Lobby has a great vibe at night.
This hotel is my first choice if I'm not staying at another SPG property in Boston. The aloft has a great vibe and energy the moment you walk into it. The lobby at night is a great place to come down for drinks and have a good time. Think trendy hotel... but only on a budget. Rooms are clean and a good size. Tip - Ask for a room located in the back of the hotel... Great view to wake up to. Staff is friendly and always willing to help.
Cons: The front desk at times only has 1 person staffed at it. If you're Gold or Platnium you can forget about using the designated line you just have to wait. There is a sign up but you can't tell there are 2 places to check in... so everyone uses one line.
Also, if you are looking to grab something to eat at night from the bar they tend to run out of things on the menu. It's not that big of a deal... but because the menu does not have many choices it does limit your selection. This has happened to me during 3 different visits.
Overall I enjoy coming to this hotel for a different experience and would recommend it to others. It has everything you need and is a great value.
November 5, 2011
Rated 2 out of 5 by Bentley12 This hotel's idea is good in theory but needs some improvements
Completely appreciate you having a room as the Westin was full where I was holding my event. There was no room service which was a let down to me. The beds felt very old when attempting to sleep. The front desk was definitely very friendly and helpful. The music in the elevators are loud. I was surprised of my feedback on this hotel as it's a starwood and I usually love them.
When trying to even submit this survey it stated my name was already taken and I have to choose another. It took me forever just to submit.
September 18, 2014
Rated 2 out of 5 by TinaP This hotel did not live up to expectations.
I was not prepared for the loud music and bar atmosphere that is featured in the lobby. Too much when I wanted a relaxing evening. The staff was friendly and helpful, though I had to lean in to hear them.
The room was clean enough, modern fixtures and decor. Comforter had lumps and huge areas with no stuffing- had to get blankets instead, one of which had holes on the surface.
In the hall, doors slamming was annoying, but I got to sleep and the mattress was comfortable.
Breakfast was mostly convenience store style, A freshly made omelet was made with processed "cheddar" spread. Not worth the $10.00.
October 30, 2012
Rated 3 out of 5 by RJONS Mediocre Overpriced Food
Normally I don't mind if a hotel only has a pub menu because you can eat somewhere else but this hotel is on an "island" and if you don't have a car there's not much you can do.
The chicken ceasar salad I had was mediocre at best and the $8 "Signature" Tater Tots were just plain old tots with some flavored salt. Very disappointing.
For a $200/night hotel I just expected more.
January 24, 2013
Rated 3 out of 5 by Indy101 Is this real?
I have stayed at several different Aloft properties and this one seemed very much like the other ones until it came to check in. One of the things I love about the other Aloft properties was the attentive staff. Here it took more than 15 minutes to check in as there was only one person behind the desk and she spent the first 10 minutes talking to a young girl who was not really looking for specific information.
The music in the lobby area was so loud that it was heard all the way up to the room on the second floor.
The service at check in was very disapointing.
February 22, 2012
Rated 3 out of 5 by Findog56 Beds need upgrading
Nice hotel at a reasonable price, but the beds and pillows are no longer comfortable. Did not sleep well either night I stayed. Also, the alarm clock didn't work (almost overslept) and the Internet cable was broken. Also the shade chain anchors were pulled out of the wall. .
September 22, 2014
Rated 5 out of 5 by DogLover111 What dog friendly place !
What a great experience. 1st time staying at an Aloft. Would definately go back. Dog was very welcome -- put us up in a lovely room -- sometimes hotels have "dog rooms" that aren't as nice a the rest -- not so here -- dog was also welcome in the lobby. Was able to eat both dinner and breakfast inside with the dog. Pleanty of seating w/ couches, chairs and tables in the lobby area. Staff was also very friendly.
September 25, 2013
Rated 3 out of 5 by Ron74 Be prepared for unusual
NO doors in room: bathroom is first thing you see, and you can look straight into transparent shower.
Two lights, one for bathroom area and one for bedroom area (small lights over bed for reading). Nothing reasonable to use for a night light.
No radio, unless you pay $10 for 2 hour stream from TV. However if you have electronics then there is a versatile connector to TV.
Baggage carts were helpful.
December 27, 2012
Rated 2 out of 5 by Snowbound13 Noise
Hotel is taking the Loft concept to mean that the lobby ought to be an event rather than a gathering place -- volume of music has been increased so it can be hard to talk at the desk; trivia night is even louder.
Room overlooking outside courtyard was very noisy when people are socializing outside the bar -- the way that the individual heater is installed seems to be such that there is no noise insulation and conversations three floors below seem to be inside the room with you, particularly at midnight and after.
Breakfast is very confusing, so I was reduced to just grabbing a pastry, a yogurt and a coffee and escaping.
May 4, 2013
Rated 2 out of 5 by BillS So-so Hotel
Nice hotel in a nice location. But several small issues, individually not significant but together brought the overall experience down. Room keys didn't work at first, desk staff distracted when asking for assistance with getting into Boston, long wait for extra towels to be delivered, lumpy bed comforter with some sections of it with no padding, heated pool didn't feel heated.
October 24, 2012
Rated 2 out of 5 by vintastic16 Not a Category 3 by any stretch!
I did not enjoy my stay at all at this hotel. The rooms are tiny and the walls are paper thin. The people in the room next door to me were loud and kept me up till 3 AM. The television had many channels which had no signal or had picture but no sound. Was not worth the money spent and should not be a Category 3 at all.
January 1, 2013
Rated 2 out of 5 by pyroterra Ok/not ok
pros: Friendly staff, h/c room very spacious. comfortable beds
cons: 1. aerator missing from faucet, so water gushed out all over the place unless turned down to a dribble
2. Handle missing from inside bathroom pocket door. Good thing I noticed before closing the door all the way.
3. Bed too low and and enclosed base make it very difficult for wheelchair customers, especially when using a patient lift.
4. It snowed 8 inches during our stay. The empty parking spaces in the handicapped parking area were not cleared, so disabled people exiting their vehicles would have had a hard time with their walkers, canes and wheelchairs. Not to mention getting into the cars. When I mentioned it to the desk, she said, "Oh, would you like the snow cleared?" When I said yes, nothing happened. I did it myself.
5. $9.00 for two cup o' dry cereals and one cup of coffee is exorbitant.
6. One elevator out of order during our entire 3 day stay.
Improve facilities and customer service and I would recommend this hotel.
December 31, 2012
Rated 2 out of 5 by LannieS had problem with heat in two rooms
I was moved after the first room had heating problems. the second room had heating problems and they sent up maintenance. He fixed it but after several hours the heat broke again. Woke up at 2am with no heat. Very disappointed.
December 31, 2012
Rated 5 out of 5 by Juelz Excellent customer service
I booked my room on a different website and there had been an error in which the room was booked a week before I needed it. I did not find out about this error until AFTER the reservation date. I then went to the website and told them about my situation and they basically told me there was nothing they can do to help me and to contact the hotel. I then sent an email to the address posted on the Aloft website and got a swift response. The manager was as helpful as can be and made everything right for me. He got my refund and I was able to book my room for the days I needed it WITH NO PENALTY. Simply some of the best customer services I have ever received and I enjoyed my stay at Aloft.
February 27, 2012
Rated 1 out of 5 by ColdShower No Hot Water
There was no hot water to shower. Only 1 of the 4 of us staying there had Hot water.
March 27, 2012
Rated 3 out of 5 by William713 Room Needs Serious Upgrade
Heating unit was very noisy and carpet looked in bad shape, several large stains.
January 27, 2013
Rated 5 out of 5 by traveler1234567 This hotel is great!
The rooms are very clean and modern. I recommend them.
August 19, 2013
Rated 3 out of 5 by Mike94 Convenient location
Hotel offers easy access to Rte 95/Rte128, but did not hear highway from hotel. Only 0.5miles to Minuteman National Park visitor center. Beds were comfortable and room spacious. Layout/design is post-modern; high ceilings, simple lines and openness but felt like a luxury dorm room. Breakfast items available but not included in room rate.
October 5, 2014
Rated 5 out of 5 by RichDamm Have Dog Will Travel to the ALoft Lexington
Besides the most modern and chic hotel we have stayed at while venturing to New England to visit friends and relatives, the hotel and staff were accommodating to our family and our Golden Retriever as well. A special gift bag was waiting for our dog on checkin and the checkin process was quick and easy. Great rates BTW. My teen age sons appreciated playing Jenga in the lounge in front of the fireplace, later took a dip in the swimming pool and had some snacks from the refuel station before turning in. Next morning we ventured out to Minuteman State Park which is literally a stones throw from the hotel. There is nothing this staff will not do to make your stay a enjoyable one. We are coming back real soon.
December 24, 2013
Rated 5 out of 5 by JillyBean AWSOME!
AWESOME. No Complaints. More than I expected. All the bad reviews I've seen online- I didn't see any of it.
To sum it up!
Great, trendy, clean room. Great bathroom & comfy bed. Toiletries were great (Bliss brand). Price was right. Everything was working (lights, fridge, AC, etc.). Nice to have a fridge and coffee maker in room. Downstairs lobby was really cool with breakfast (included in my room) and bar with great food and drinks. Pool was warm and they used salt water to sanitize vs. harsh chemicals. Free Internet in room. Right off Rt 95 Great service.
June 17, 2012
Rated 5 out of 5 by Spypondmom This Hotel Was a Visual Delight
From the moment we walked into the bright and colorful registration area, we were in awe of the design and details throughout. The walk down the hallway to our room was under sunset colored ceilings, door frames that seemed to span from the high ceilings to the floors and there were subtle reminders hanging on the walls beside the elevators that this is a smokeless zone. The room was elegant yet not overly flashy and exuded an air of comfort and warmth. I was truly happy to have spent time there and look forward to the experience again.
August 21, 2013
Rated 3 out of 5 by jj5930 Disappointed
I usually love this brand of hotel.
Sadly I had a bad experience this past week during my last stay.
We had no hot water at night and I reported it to the front desk. They told me that they were working on it. In the morning I had a luke warm shower which was quite unpleasant. I mentioned it on my way out the door and it did not seem to be a concern to the front desk. I guess that hot water is not that important to them. I am sure that it was a problem that they were trying to resolve, but it could have been handled better.
November 10, 2012
Rated 3 out of 5 by cathy19 interesting stay
the room was comfortable, however it felt dark. the gent at the bar was a wise guy, the woman very nice. the breakfast was a joke - how dare you charge for that food.
bed comfortable, wall as thin as paper - noisy hotel
September 30, 2014
Rated 5 out of 5 by phairlever Awesome
I've already told quite a few people about the hotel. It was a super experience. Every day to the heated pool and wash away the aches. No worries.
September 28, 2014
Rated 4 out of 5 by CD1965 GREAT VALUE
The hotel is a great value. The front desk is friendly and very accomodating. Aloft is just a fun place to stay. They strive to please.
When I first started staying at this hotel the rooms were extremely clean. During my last two visits the rooms just OK, there was no attention to the details, for example, a hair on the sheets the last two stays. Never enough towels, If the housekeeping staffed paid more attention this hotel would exceed my expectations
November 14, 2011
Rated 2 out of 5 by Lizz2 would never stay again
HVAC vwery noisy, coud not trun off, could not sleep.
Room too minimal; curtain instead of closet door, no confortable chair, only a benh.
Shower head too high for all who are not very tall, cannot adjust.
Unaesthetic - mural of safe on wall, too industrial look.
Terrible technco music in elevator.
No comlimentary breakfast with stay as at adjacent Alott hotel.;
September 22, 2014
Rated 4 out of 5 by arcjim This was a great value with only one problem.
This hotel was a great value and provided a decent experience. The location was great, the room was appointed with all the essentials. BUT, the carpeting on the floor was really worn where the carpet ended and the bathroom floor began, exposing the tacking strips. I stepped on it and OUCH! I'd hate to think of a small child crawing around.
September 22, 2014
Rated 4 out of 5 by RaTa Hip but Noisy
The hotel, as will all in the line, is hip and fresh. The rooms have a European feel and are original. However, the doors slam shut and the hallways are noisy. You can hear any conversation or walking in the hallway, and the walls shake when another door shuts. Although I am an SPG Preferred Guest program member, I was not greeted as such. On the good side, the location is lovely and convenient to the highway.
April 4, 2012
Rated 5 out of 5 by GMomma Puppies Welcome
We were traveling to a family function and in additon to the 2 legged family members we were traveling with 2 small dogs. We checked several hotel chains and were told that dogs were not allowed or we would have to pay an additioanl $25-$100 extra to have the dogs. Your hotel not only welcomed our dogs, they treated them just like regular guests. We had such a great time and we would come back again.
June 25, 2012
Rated 3 out of 5 by abg1014 must less impressed on my second stay
I stayed here two years ago and was much less impressed this time. Although the bed was comfortable, the room showed signs of disrepair: stains on the furniture, sliding bathroom door was off its track, water pressure was mediocre. The elliptical machine I used in the gym was wobbly. There seemed to be less attention to detail by management than during my previous stay. Not certain I would return.
November 19, 2013