Rated 5 out of 5 by granny702014 AWESOME
Thanks so much to Ihab and Adam, this second stay definately made up for my first stay and I will be returning in the near and far future.
August 18, 2014
Rated 3 out of 5 by dandanlynn Service killed this experience
The hotel is very modern and everything you want in a chic, glam getaway. For a couples weekend, it was just want we needed... or so we thought. As beautiful as the hotel was the staff, room, and food made the experience less than average. From having my credit card billed twice to waiting an hour for fresh linens to be sent to our room to spoiled food in the bar/cafe... Still waiting to see if we get charged the wrong pricing. If you have an offering for a discount you shouldn't make someone feel less than because they want to make sure the code takes. Several times I asked for copies of my bill to make sure the discount was processed. I asked because my online bank statement showed that they had posted 3 charges on my credit card when I only authorized one. You would think they would be understanding, we're talking about being overcharged over $600! No. Each staff member treated me like I was crazy. Said I should wait until I checked out. When I checked out, they still tried to say I owed them $600 even though I had a print out of my reservation saying I owed nothing. I was never refunded for the spoiled food at the cafe even though I showed the staff at the front desk. They told me to pick something else. Why would I pick something else when you have spoiled food? We won't be staying there again.
August 18, 2014
Rated 4 out of 5 by JDPCDPLMP Nice hotel; good location; a little noisy
Was able to clearly hear a conversation coming from the room next door. A lot of street noise but it did seem to quiet down by midnight. The staff was very friendly. Parking is very convenient and seemed safe. The location was great--a nice change from hotels closer to DC center. The courtesy shuttle to King Street Metro Station was perfect---on time and is a must if you choose to stay at this hotel instead of one closer to the center of DC. The bed was a little uncomfortable. The hotel room décor was upscale. Large room. We stayed 3 nights here and 3 nights at a hotel in town. This hotel offered a change of pace---more relaxing area than closer to the city. Again, the shuttle to the Metro station makes this hotel doable for visiting DC. The National Harbor marina is a very nice setting.
August 12, 2014
Rated 4 out of 5 by Plantman Comfortable Stay
The hotel is located in the middle of everything and you can easily walk to lots of restaurants or the harbor and convention center at the Gaylord. Checkin is on the second floor which at first is a little confusing to get to, but opens up to a nice lounge area, bar, and food area. The staff is great, everything in the room is fresh and clean. Rooms have mini fridge, iron, hair dryer, and coffee center. Bottled water was also provided. The floor also had a washer and dryer available for client use or a cleaning service if needed.
August 8, 2014
Rated 4 out of 5 by Madison2828 Marvin at the desk was stellar
Aloft is a fresh vibrant take on hotels.
August 11, 2014
Rated 4 out of 5 by De14 perfect couple day hotel
The room was compact but had everything we needed.
August 9, 2014
Rated 5 out of 5 by Ambermds Home Away From Home
I travel Monday-Friday for work and most recently in the DMV area so as you can imagine that I've frequented quite a few hotels in the area. Since my stay this week at the Aloft, I've decided to make this hotel my home for the remainder of my time here.
The hotel was clean, my room was fully stocked, the staff was super friendly and the re:fuel lounge had a great breakfast sandwich. Not having a continental breakfast was a big deal at first, however with the room booking I had I was given $10 daily vouchers for food which pretty much took care of breakfast!
I also really enjoyed the bar/lounge area. It was very lively and yet a great place to wind down after a long day. I truly appreciate the young, minimalist, modern decor!
That being said, my only complaints are that:
1. The gym felt like a sauna, they had fans but that is NO substitution for A/C.
2. My bed didn't have a fitted sheet on it. They just put a regular sheet over a mattress pad which I had to keep adjusting because it wouldn't stay in place.
3. The parking garage at $13 a night is not an ideal place to park. I really do wish they had valet parking at that rate.
August 8, 2014
Rated 3 out of 5 by Lass14 Elevator Problems
Upon check-in one elevator one elevator was inoperable. The next day they were fixing the other. When we checked out not one was working. We had bags for 3 adults and a child. This made a very bad experience for trying to drag all of this out of the hotel. Though staff was helpful giving telling us of an another elevator we got off in a location around the corner. Needless to say this made our departure experience dissatisfactory.
August 4, 2014
Rated 2 out of 5 by beelong bugs
i found a cockroach crawling above my bed and they did nothing about it so we went to another hotel
August 4, 2014
Rated 3 out of 5 by DJMH Hotel did not meet expectations
Thought that it wasn't well kept/.
August 4, 2014
Rated 3 out of 5 by WeddingAwayAugust Nice Hotel Staff Improvement
Hotel was clean and centrally located within the Harbor.
August 4, 2014
Rated 5 out of 5 by ekm1 Very friendly front desk staff
I was in a room with a great view of the harbor. The front desk staff was friendly and accommodating. The rooms were kept clean. I liked the "retro" feel. And, even with all the fun activities for the younger set, I was able to come back to my room after a day of conferencing at the Gaylord and have a restful night's sleep.
August 2, 2014
Rated 4 out of 5 by ConferenceVisitor61 Nice stay
Very good location.
Reasonable price in comparison with others hotel in the same area.
August 3, 2014
Rated 5 out of 5 by memah69 Excellent Overall
This is an excellent hotel overall and I highly recommend it. My only slight caveat is that my room, which had a river view, face an office building right across the street. As such, I had to sleep and get changed in the morning with the shades fully closed, which makes the room very dark.
July 31, 2014
Rated 4 out of 5 by elaleme aloft stay
No iron in the room.
Sliding door of the bathroom didnt work properly
August 1, 2014
Rated 5 out of 5 by Tony813 Great Hotel!! Love Starwood Properties!!
I really enjoy staying in the National Harbor and the Aloft is my top choice as I've stayed here for over a week. Great customer service and awesome leadership staff.
July 8, 2014
Rated 5 out of 5 by felicitiy2u Awesome Experience
I've never stayed at a hotel that meet every one of my expectations. From making sure my discount was applied correctly. The service was great. I was meet with a great smile. All the amenities were explained to me in great detail. I love the entire atmosphere of the hotel and room. It wasn't teh 5 star $1000 a nite experience but I loved every bit of it. The staff the setting, the decor was exactly what I needed. I would highly recommend the hotel and I will go back. Even like the fact that I could just hang out in the lounge area with a bar right at my fingertips and not have to go anywhere if I didnt want.
January 11, 2012
Rated 5 out of 5 by VincentW The view and the comfort
I loved... the height of the celling, the two large Windows, the view on the street...
July 31, 2014
Rated 5 out of 5 by EddieCS Best folks in town
The location is great and consistent with the experience at other Alofts. Staff members are particularly helpful and consistently above average.
July 30, 2014
Rated 3 out of 5 by TSMc Expected More
The room was okay, kind of small and tight for double beds and the breakfast was not impressive. For the price, I expected more than just warming up food in a microwave and some basic general snacks that were over priced. Bed was not very comfortable. I sometimes felt like I was sleeping on a board. Also, I didn't get a good view of the harbor like I thought, just a small corner view from the second window.
July 23, 2014
Rated 5 out of 5 by seastcoast Great Location-Great Staff
Not only is the location excellent for outside of the city travel the staff is couteous and attentive. Great 3 day stay.
July 25, 2014
Rated 5 out of 5 by Sapphire72 The hotel has a beautiful view, which enhances the experience
I plan to return to this beautiful and sexy hotel.
July 21, 2014
Rated 5 out of 5 by NeNe Great Experience
I stayed in this hotel 2 years ago and was looking forward to staying in it again. The staff was very friendly and helpful. I ended up traveling alone instead of with a friend, and when I checked in, the front desk employee asked me if I wanted to upgrade to a room with a view of the harbor, because one was available. I did and the view was fabulous. The hotel is in a great location, and I look forward staying there in the future.
April 2, 2012
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 4 out of 5 by Kerri12 Great place, but thin walls!
I love this hotel and the location in DC. The beds were super comfy, too. The only issue is that the walls seem to be pretty thin, and we were able to hear all hallway & outside noise, so that did pose a problem in the middle of the night when people were talking in the hall and when a motorcycle revved its engine outside the hotel. Otherwise, the service was excellent, and again, the hotel was beautiful and comfortable!
July 15, 2014
Rated 3 out of 5 by Latoya504 Great Location/horrible experience with staff
I'm a frequent traveler and had just left the National Harbor area two weeks prior to staying at the Aloft National Harbor. The staff was very rude and not willing to assist at all. The parking was not convenient and the room was not what I expected. I called the front desk for directions and was insulted and left on hold for 10 minutes. I finally gave up and received information and assistance from another surrounding hotel (where I stayed two weeks prior on a business trip). I plan on visiting the National Harbor again because the location is amazing and the surrounding stores and restaturants are excellent. I will not stay at the Aloft again. So Disappointed!!
September 5, 2012
Rated 5 out of 5 by doc7674 Business Trip
Hotel staff very friendly, great location, and clean rooms.
July 17, 2014
Rated 2 out of 5 by NoMoreChances Hotel has seen better days
Stayed for 5 days and not once was the carpet vacuumed or the sink washed out. Shower stall had black guck In the corners. Toilet paper was not replaced. Room was not cleaned in a timely fashion. Returned back to room on one particular day at 3:30 and room was untouched by staff. Toiletry items not replaced daily, and we had to request face, hand, and body towels on a regular basis, even though soiled towels were placed on the floor.
July 10, 2014
Rated 5 out of 5 by Dewey12 The people are great at this hotel
The attention to detail and the feeling your business is appreciated is second to none at this hotel. Certainly goes in the contact list if I am staying anywhere close.
July 14, 2014
Rated 4 out of 5 by Traveler714 Fun Hotel
Perfect location in the heart of National Harbor. I enjoyed the design of the hotel, xyz lounge and option to "Go Green" with the linen service.
July 14, 2014