Rated 3 out of 5 by Lass14 Elevator Problems
Upon check-in one elevator one elevator was inoperable. The next day they were fixing the other. When we checked out not one was working. We had bags for 3 adults and a child. This made a very bad experience for trying to drag all of this out of the hotel. Though staff was helpful giving telling us of an another elevator we got off in a location around the corner. Needless to say this made our departure experience dissatisfactory.
August 4, 2014
Rated 2 out of 5 by beelong bugs
i found a cockroach crawling above my bed and they did nothing about it so we went to another hotel
August 4, 2014
Rated 3 out of 5 by DJMH Hotel did not meet expectations
Thought that it wasn't well kept/.
August 4, 2014
Rated 3 out of 5 by WeddingAwayAugust Nice Hotel Staff Improvement
Hotel was clean and centrally located within the Harbor.
August 4, 2014
Rated 5 out of 5 by ekm1 Very friendly front desk staff
I was in a room with a great view of the harbor. The front desk staff was friendly and accommodating. The rooms were kept clean. I liked the "retro" feel. And, even with all the fun activities for the younger set, I was able to come back to my room after a day of conferencing at the Gaylord and have a restful night's sleep.
August 2, 2014
Rated 4 out of 5 by ConferenceVisitor61 Nice stay
Very good location.
Reasonable price in comparison with others hotel in the same area.
August 3, 2014
Rated 5 out of 5 by memah69 Excellent Overall
This is an excellent hotel overall and I highly recommend it. My only slight caveat is that my room, which had a river view, face an office building right across the street. As such, I had to sleep and get changed in the morning with the shades fully closed, which makes the room very dark.
July 31, 2014
Rated 4 out of 5 by elaleme aloft stay
No iron in the room.
Sliding door of the bathroom didnt work properly
August 1, 2014
Rated 5 out of 5 by VincentW The view and the comfort
I loved... the height of the celling, the two large Windows, the view on the street...
July 31, 2014
Rated 5 out of 5 by EddieCS Best folks in town
The location is great and consistent with the experience at other Alofts. Staff members are particularly helpful and consistently above average.
July 30, 2014
Rated 5 out of 5 by Tony813 Great Hotel!! Love Starwood Properties!!
I really enjoy staying in the National Harbor and the Aloft is my top choice as I've stayed here for over a week. Great customer service and awesome leadership staff.
July 8, 2014
Rated 3 out of 5 by TSMc Expected More
The room was okay, kind of small and tight for double beds and the breakfast was not impressive. For the price, I expected more than just warming up food in a microwave and some basic general snacks that were over priced. Bed was not very comfortable. I sometimes felt like I was sleeping on a board. Also, I didn't get a good view of the harbor like I thought, just a small corner view from the second window.
July 23, 2014
Rated 5 out of 5 by seastcoast Great Location-Great Staff
Not only is the location excellent for outside of the city travel the staff is couteous and attentive. Great 3 day stay.
July 25, 2014
Rated 5 out of 5 by felicitiy2u Awesome Experience
I've never stayed at a hotel that meet every one of my expectations. From making sure my discount was applied correctly. The service was great. I was meet with a great smile. All the amenities were explained to me in great detail. I love the entire atmosphere of the hotel and room. It wasn't teh 5 star $1000 a nite experience but I loved every bit of it. The staff the setting, the decor was exactly what I needed. I would highly recommend the hotel and I will go back. Even like the fact that I could just hang out in the lounge area with a bar right at my fingertips and not have to go anywhere if I didnt want.
January 11, 2012
Rated 5 out of 5 by Sapphire72 The hotel has a beautiful view, which enhances the experience
I plan to return to this beautiful and sexy hotel.
July 21, 2014
Rated 4 out of 5 by Kerri12 Great place, but thin walls!
I love this hotel and the location in DC. The beds were super comfy, too. The only issue is that the walls seem to be pretty thin, and we were able to hear all hallway & outside noise, so that did pose a problem in the middle of the night when people were talking in the hall and when a motorcycle revved its engine outside the hotel. Otherwise, the service was excellent, and again, the hotel was beautiful and comfortable!
July 15, 2014
Rated 5 out of 5 by 23Karen Top notch staff
This property is wonderful and the staff puts it over the top. National Harbor is the place to stay when visiting the Nation's Capitol. It is a safe, relaxing area after the fast pace of the city. Our room was beautiful and very comfortable. The front desk staff, Marvin is an outstanding young man and really helped our students enjoy their trip. We even made him an honorary member of our Kentucky delegation. He took extra measures helping the kids with their projects and greeted us personally each time we met. The hotel manager also greeted our students and gave them his card-it made them feel very important. Every request was filled immediately, anything from extra towels to suggestions for dinner. This will definitely be our family stop for any future visits to DC.
July 10, 2014
Rated 5 out of 5 by doc7674 Business Trip
Hotel staff very friendly, great location, and clean rooms.
July 17, 2014
Rated 2 out of 5 by NoMoreChances Hotel has seen better days
Stayed for 5 days and not once was the carpet vacuumed or the sink washed out. Shower stall had black guck In the corners. Toilet paper was not replaced. Room was not cleaned in a timely fashion. Returned back to room on one particular day at 3:30 and room was untouched by staff. Toiletry items not replaced daily, and we had to request face, hand, and body towels on a regular basis, even though soiled towels were placed on the floor.
July 10, 2014
Rated 5 out of 5 by Dewey12 The people are great at this hotel
The attention to detail and the feeling your business is appreciated is second to none at this hotel. Certainly goes in the contact list if I am staying anywhere close.
July 14, 2014
Rated 4 out of 5 by Traveler714 Fun Hotel
Perfect location in the heart of National Harbor. I enjoyed the design of the hotel, xyz lounge and option to "Go Green" with the linen service.
July 14, 2014
Rated 3 out of 5 by Divamomma0718 Great Location but the Logistics are terrible
the ALoft is uniquely placed on the National Mall but the logistics are terrible. there is no valet or curb side service to drop your bags off at...parking is at a premium and the check in lobby is on the second floor. there is no where to return the room key once you leave the parking garage and be prepared to hoof your bags up and down stairs if you park on the wrong side of the garage
July 8, 2014
Rated 5 out of 5 by Bobby12345 Great stay
Great stay. Would come back again.
July 12, 2014
Rated 5 out of 5 by NeNe Great Experience
I stayed in this hotel 2 years ago and was looking forward to staying in it again. The staff was very friendly and helpful. I ended up traveling alone instead of with a friend, and when I checked in, the front desk employee asked me if I wanted to upgrade to a room with a view of the harbor, because one was available. I did and the view was fabulous. The hotel is in a great location, and I look forward staying there in the future.
April 2, 2012
Rated 3 out of 5 by Latoya504 Great Location/horrible experience with staff
I'm a frequent traveler and had just left the National Harbor area two weeks prior to staying at the Aloft National Harbor. The staff was very rude and not willing to assist at all. The parking was not convenient and the room was not what I expected. I called the front desk for directions and was insulted and left on hold for 10 minutes. I finally gave up and received information and assistance from another surrounding hotel (where I stayed two weeks prior on a business trip). I plan on visiting the National Harbor again because the location is amazing and the surrounding stores and restaturants are excellent. I will not stay at the Aloft again. So Disappointed!!
September 5, 2012
Rated 5 out of 5 by Zsuzsa Great Service
We stopped over to break up a long drive with our dog on board and selected Aloft because of their pet policy. The staff was wonderful and welcoming.
July 9, 2014
Rated 4 out of 5 by johnny340 This hotel has a great location-
Though I prefer traditional layouts and furniture, It was an interesting experience. Missed having a formal dresser but the bed was comfortable. The single sink is fine for one occupant but not suited for two, especially when the roommate is not family.Touch of coffe was a great day starter. Need a microwave and on-site laundry provisions. View from the 01 side of the hotel was excellent.
July 3, 2014
Rated 4 out of 5 by Chariss40 A great experience!
I was looking for a place that would accommodate a Girls' Night Out, and the Aloft King Suite was exactly what I was looking for! The accommodations in that suite, with the balcony and the view, which overlooked the most central point of the National Harbor (Potomac River, main stage, and busy intersection for people watching), far surpass anything one might imagine! I was extremely pleased that that suite perfectly made my Girls' Night Out!
June 29, 2014
Rated 5 out of 5 by vballmom Awesome stay! Staff is amazing!
We stayed 3 nights with my daughter's volleyball team and parents and had a great experience. Rooms are clean, roomy, kind of hip and different from the usual stale hotel room layout. The rooftop patio area was a great gathering space for our entire bunch. The re:fuel area was very convenient, reasonably priced and the green program was awesome! But the staff really made the trip! Marvin at the front desk was so friendly and helpful! Made us feel like the most important guests ever to visit National Harbor!
April 22, 2014
Rated 4 out of 5 by AKB1979 Good value for price point.
I got a deal on Expedia and felt like I got a great value for my money.
July 5, 2014