Rated 1 out of 5 by ColdGuest2 Attentive staff ...
however the hotel's answer for no heat was a space heater, which also didn't work. Finally moved to a different room
November 20, 2014
Rated 5 out of 5 by BigEasy Awesome
The hotel staff allowed me to check-in a little early which I appreciated.Staff was personable and helpful; unlike New York. Hotel was clean. Housekeeping did great job, even folding my shirts (wow). Security was present and alert even when I returned one night 4:00am. Room service responded to every request expediently. I hope Aloft management appreciates the exceptional job their team in Harlem does. The hotel is in a great location. Mass transportation is just a block away. The neighboorhod has transformed into one of the most exciting in NYC. Frederick Douglas Blvd is lined with restaurants,outdoor cafes,shops and upscale lounges including Alofts own lounge which generates enough excitment of its own. Aloft Harlem. I will be back!
September 4, 2013
Rated 5 out of 5 by CRT2012 Down to earth and un-pretentious!
When the conference organizers said that the hotel would be Aloft Harlem, A Vision of the W Hotels, I thought I was going to throw up. A "vision" of the W Hotels?! Please. I thought I was going to walk into a faux-celebutante nightmare with pretentious staff that could barely care to lift their heads away from their iphones to check me in.
I was wrong. Completely and totally wrong. And I am not afraid to admit it.
The staff were so friendly, helpful, nice, genuine, and a bunch of other similar adjectives.
The hotel lobby is funky, yet comfy. Free printing on the lobby ipads or Macs. The bar is lively at night and cozy. The rooms are small, but clean and comfy.
The bathroom is really small and the sliding door doesn't completely shut. There is a shower stall with a door that can be difficult to maneuver because of the spacing between the door and the toilet, but they offer bliss products (shampoo/conditioner and body wash) in the shower.
If you choose to not get your room cleaned everyday, they will either add on points to your SPG account or give you a gift cert for a place nearby. If you do, no worries. You will also get free bottles of water each day. The rooms have small fridges underneath the sink too so you can save your leftovers from the wonderful restaurants in Harlem.
Overall, this is a great place. If I have the money and the time and the need to be back, I would be here again.
June 6, 2012
Rated 5 out of 5 by Bvark Fun hotel with great staff
We stayed here for 5 days visiting family over Christmas. The design of the entry of the hotel encourages interaction between the smiling, gregarious staff and the guests. We felt welcomed every time we came and left. The lobby area is very comfortable for reading (or playing pool). The rooms are small (welcome to Manhattan), but the bathrooms are very nice for a small room hotel. Our only complaint was that the heat/ac is right in front of the bed and concentrates the heated/cooled air right at your while you sleep. The fitness area has state of the art treadmills and ellipticals. The location is exceptional a block from the subway with easy access to the city. We are glad to have a convenient, fairly priced place to stay when we visit our family there.
December 31, 2011
Rated 5 out of 5 by robnjean Would I Stay Again? Absolutely! !
First, I messed up on my reservation by clicking the wrong date. They were completely booked but Chonette did some checking for me and found out someone had to check out early...She saved me :-)
The hotel was very clean, smelled nice, staff was amazing (Pedro was very helpful) and friendly. The hotel is very modern with a nice lounge. The bed was comfortable and we had a mini fridge and a mini safe in our room. I was just overall very happy with our stay and would recommend it to anyone. Our daughter goes to Columbia and we were within walking distance of where she lives. I also felt it was reasonably priced for the area.
October 27, 2014
Rated 5 out of 5 by Exilium Rest and Explore
In general. I liked the facility. The bar is too small and they might want to think about another fireplace and gathering area. There ar roughly 7/8 seats in a cozy area but if you miss a run for the seats you have nowhere to sit but the bar. I did-and the staff was amazing.
Culturally this a great location and you can get downtown quickly. The front desk was exceedingly helpful with tips.
The Aloft decorating style is too cool for my native temperment but I would highly recommend this facility if you are in town.
December 1, 2012
Rated 4 out of 5 by Guest111014 I would definitely recommend this hotel…
I stayed 1 night for business travel. Almost everything met my expectations. The staff, in particular, was great. The only dings rating-wise were that the (1) room had a slightly unpleasant odor; and (2) bath-gel dispenser in the shower was not functioning properly. Regardless, these issues are remediable. Overall--great value; comfortable, trendy hotel; and easily accessible to the subway. I would definitely recommend this hotel and stay there again.
November 12, 2014
Rated 4 out of 5 by Shantek This Hotel is in a good location
I enjoyed my stay at the hotel. Although the rooms were a little smaller than I thought it turned out to be just fine.
November 17, 2014
Rated 5 out of 5 by CRREM Wonderful Staff
Aloft Harlem is a gem in the heart of Harlem. From the moment we arrived we felt that the staff, at all levels, genuinely cared about our stay. The rooms were modern, spacious and comfortable. Re:Fuel offers a variety of foods for any time of day. It was nice to have something quick to eat as we were coming and going. We have stayed in many NYC hotels and have to say that Aloft Harlem was by far the best. It is the staff that makes it so. A special thanks to Victor, he was wonderful and went beyond what was necessary. We felt like family. For those thinking about traveling to NYC, consider Aloft Harlem, you will not be disappointed.
October 11, 2013
Rated 5 out of 5 by Barb5 Very pleasant surprise
Chose this because of the $99 special. As a single Caucasian woman in her 60's, was a bit unsure about the area - but it was fantastic. Easy to get to from LaGuardia, never felt unsafe even though I walked throughout the area day and night. People on street always willing to give directions, and I never felt out of place. The area is becoming gentrified. Good restaurants, interesting shops. The hotel itself was perfect: very comfortable bedding, great shower, fat towels, big TV monitor, small fridge in room, microwave in lobby, complimentary coffee, tea, friendly and extremely helpful front desk. If there's a downside, and it wasn't for me because I read other reviews and knew enough to ask for a quiet room, the lobby gets noisy each night with music, loud younger people, etc. Would definitely stay here in Harlem again (superfast A train, close by, gets you where you need to go.)
February 9, 2012
Rated 5 out of 5 by DHCLE Probably the best value in New York
Excellent location, VERY responsive and friendly staff. Does trend a little young, but this fifty-something didn't feel the usual chill. Does not seem to follow the "best room available" Platinum amenity rule -- Last time there, had to ask for a different room; seem to have been assigned the worst room in the place (small, windows on an enclosed courtyrard). This was cheerfully corrected.
March 4, 2012
Rated 4 out of 5 by jechho A pleasant surprise
I really liked this hip and trendy hotel in Harlem. The hotel lobby/bar area was very busy during our stay (Friday night), but there was no noise to be heard in our room. Loved that the hotel has door dampeners, so that you could not hear people coming and going slamming their doors. Room was large and service very good.
Not sure if I would recommend this hotel for first time visitors to NYC, though. After a while you get tired walking to Central park or taking the subway. And you most definitly miss out of some of the Manhattan vibe/feel. Some parts of Harlem were interesting, others not so much.
The price level was a bit lower than your average Manhatten hotel (25%, maybe), but bargain hunters might find better rates at other dates.
No suites at this hotel - so platinum upgrades are (as far as I was informed) non-existing.
And they should include some things from their breakfast table in their rate - coffee is free, but why not throw in the cereals/baked goods that was for sale (at a high price) in the lobby area?
November 13, 2011
Rated 5 out of 5 by Yp61 Wonderful hotel
The Aloft is in a great area surrounded by exciting
new restaurants. The hotel itself has a relaxed feel about it, relaxed but not sloppy. The excellent staff manages to be casual but very professional at all times thus creating a very welcoming atmosphere.
May 28, 2013
Rated 5 out of 5 by CakePops Pleasantly Surprised!
Wasn't sure what to expect, but was pleasantly surprised with the hotel, location and staff. The hotel is situated around the corner from the Apollo theatre, close to subway and shopping. The staff at the hotel were the friendliest I have ever encountered.
May 13, 2013
Rated 5 out of 5 My Stay! .
Hotel was beyond my expectation. Great staff, great facility, amenities were as stated, the room was cozy, bed very comfortable. I slept like a baby and got my wake up call as requested.
I'll definitely recommend it and I'll stay here again at any time.
June 15, 2013
Rated 5 out of 5 by LjMD Perfect location reasonnably prices good value.
This was my 4th stay at the Aloft in Harlem. I like the modern amenities as well as the bar in the lobby. The area is great and so many restaurants nearby are excellent. My room was very quiet with good light although facing a wall on one side.
November 10, 2014
Rated 5 out of 5 by roseanns00 A very nice place to stay
We stayed 4 nights at the Aloft and had a great experience. It stands in a fun neighborhood, with lots to do around it. Staff was excellent and helpful and the hotel was clean and a rooms were nice and roomy for NYC! Would stay again!
June 11, 2013
Rated 5 out of 5 by Melabee I will definitely come back!
I enjoyed my stay at Aloft! The staff were friendly and the hotel was in a great/convenient location. The comfort and feel of the room met my expectation and more
November 30, 2012
Rated 1 out of 5 by Elyse1963 Worst Starwood experience yet
We love Starwood and had high hopes for the Aloft Harlem, where we were staying with our daughters while we visited out oldest daughter at Columbia.
We reserved two rooms - one with a king and one with 2 queens. When we checked in they didn't have a room with two queens, and had no roll aways, so they brought us an air mattress. The climate control system was broken in both rooms and it was extremely warm. They were able to get the fan running in our daughters' room, but not in ours, so they had to move us away from our daughters down the hall. There were no movies on the TV, not even pay per view, but there was a box to connect laptops to the screen so we could use our own Netflix. A note in the room said that they had cables at the front desk. What that actually meant was a cardboard box with a tangle of random cables, none of which fit a Mac - and the staff was clueless about this. The room we were moved to faced the street (room 619) and was so loud all night long that we didn't get one bit of sleep. A hotel in a city should have sound-proof windows! We will never stay there again, which is really a shame since our daughter will be in school there for 4 years and we love Starwood.
November 8, 2011
Rated 5 out of 5 by ChrisB1970 Above and Beyond
We traveled to NY from California to attend my brother's wedding. I choose Aloft Harlem since it was the closest SPG property to The Bronx, where the wedding and reception were being held. We arrived late the evening of check-in and were greeted by friendly staff who promptly checked us in and gave us a great recommendation on where to grab dinner (kid friendly, of course). The room was clean and the beds were comfy. Overall, we were happy with the accommodations. What impressed me the most was what happened AFTER we checked out. That's when I noticed that my son's favorite "cuddle bears" never made it into our suitcase. He has had these since, like birth...they're very tattered, torn and loved little bears. In a panic, I called the hotel with slim hope that someone, ANYONE, had noticed them while stripping the beds. I tell my story to the nice young lady who answered my call..."I stayed at your hotel a few days ago I think we left my son's cuddle bears..." Her response "You mean the blue ones?" When I tell you that tears literally came to my eyes! Yes! They had the cuddle bears to my great relief! I was amazed! She said "We knew they were important to someone." Wow! Was she ever right! My little boy was thrilled when he found out his bears weren't lost forever! A thousand thank yous to Jermel, who called me shortly thereafter to get my address so he could mail the bears to California. An extra bonus was anxiously awaiting the arrival of his bears in the mail, who I told him stayed at Aloft Harlem a bit longer because it's such an awesome hotel!!! You guys Rock!!
November 3, 2013
Rated 5 out of 5 by PaulaTX Convenient Harlem Location
The Aloft Harlem is conveniently located for access to the New York metro bus and subway system. Lively up and coming neighborhood with intimate restaurants. Quiet, tasteful European-style rooms. Will definitely stay again and recommend to friends.
November 6, 2014
Rated 5 out of 5 by Jazzman007 Jazzman
The staff were excellent they were all so very helpful!! Anything that we needed was made available. I travel a lot and whenever possible I will definitely stay at an Aloft the staff at the Harlem site has made me a believer in a small boutique hotel. We felt so at home next time we will stay a month right at this site.
November 4, 2014
Rated 5 out of 5 by AG100 Great experience
wonderful and welcoming staff, very convenient access to the subway, nice and clean rooms. the downstairs lounge was happening but an early return flight kept me from joining the fun.
As I mentioned, the staff was very friendly and helpful. One small issue was that the remote for the TV didn't work. The tech specialist tried multiple remotes but nothing seemed to fix. No worries, though, since I could still watch TV. I just had to turn the channels manually (oh, the inconvenience...). Otherwise, everything was perfect. Will stay again for either business or pleasure
December 13, 2011
Rated 5 out of 5 by LadyD Perfect location and great for solo travelers too
I just stayed for 3 nights over a long weekend. The location was perfect. Easy to get to everything. One straight $2.25 bus ride from Laguardia airport to or from the hotel. The hotel is very modern and well kept. I stayed at the Aloft in Minnesota and had such a pleasant experience several months ago. Training of staff for the Aloft hotels must be contagious. The service was great and staff very personable. I felt very safe in my comings and goings and I could tell that staff was also quite aware of whomever came into or left the hotel. One day I left the Do not disturb sign on the door. Housekeeping left a voicemail message for me to just let the front desk know if there is anything I wanted. I greatly appreciated that.
January 22, 2013
Rated 4 out of 5 by WineAdvisoryGroup Great Spot... But Tight Space
A welcome addition for this end of town. On check-in you immediately realize that they aim to please... very accommodating staff. A bit bare bones but the W-lite coolness factor in effect, complete with Bliss toiletries. Hotel is very modern. Some areas are wearing already, but not enough to really care. Other than the bar area and pool table area all the spaces are a bit tight... the rooms, corridors, breakfast buffet area. Bathroom actually was roomy.. we just had walk-in shower, no tub... ok by me.
April 3, 2013
Rated 5 out of 5 by RyansDad Great base for NYC visit
My wife and I, 49 year olds, felt hip staying here. Front desk staff is friendly and fun. Lobby bar becomes a party at night with DJ which we didn't participate in but it was cool that we could have. Great beds. Convenient breakfast foods to buy. They stored our luggage after we checked out so we could still sight-see. Pet friendly. I recommend parking at Frederick Douglas Building down the street. Have stayed here twice recently: Dec 21, 2012 and Jan 4, 2013 to visit my son. Will stay here again.
January 21, 2013
Rated 5 out of 5 by JuParis 1st class staff & service, good location
For my first time in New York, the hotel was really a great location to stay at and met all my expectations!
The neighborhood is a very bubbling area with a lot of restaurants and things to see. The subway is located close to the hotel; which makes it very easy to reach Midtown.
Modern and spacious room, a great plus.
The staff were AWESOME, really accommadating, responsive and helpful at recommanding where to eat or what to visit etc ....
Definitely my 1st choice for my next trip to NYC.
June 10, 2013
Rated 5 out of 5 by MaggieMay Staff goes above & beyond!!!!!
I travel to NYC alot with my daughter who is wheelchair bound. We stay at many different hotels, but now we ONLY will stay at your hotel for many reasons. Not only is it beautiful, clean, and most welcoming; your ENTIRE staff was so incredible, I've never experienced such professional hospitality in any hotel we have ever stayed at, and we have been coming to NYC for over 20 years, stayed at every well-known hotel you can name...trust me!! We look forward to returning to your Hotel.
December 8, 2011
Rated 5 out of 5 by Joice Enjoyed
Staff was extremely nice and very accommodating. Attractive young staff, that was refreshing. We stayed in Harlem, very exciting and accessible, Parking arrangment was part of package.
August 9, 2012
Rated 5 out of 5 by Kay19 This Hotel is in a great location
I enjoyed how the Aloftis closed to 125st, shopping, trains and great eatery.
August 19, 2014