Rated 5 out of 5 by momof22 The staff was very accommodating!
From the minute we walked into the lobby the staff was very friendly and helpful. When we had a problem with the temperature in our room they addressed it immediately and took care of the problem. Very positive experience.
Rated 5 out of 5 by 1WorldTraveler Aloft Harlem's Staff Forms a Great Team
The staff members at the heart of The Aloft Harlem form a superb team of professionals able to juggle their many tasks while emanating kindness, concern, and helpfulness to guests.
After only three years, this busy hotel needs a little cosmetic work, but the rooms and public areas are pristine.
Most important is the people factor. This is a rare place where guests from all over the world feel safe speaking--connecting---with each other, a sort of UN or International House of peaceful and fascinating adults. And that element of Aloft Harlem is fomented by its excellent staff members.
Rated 5 out of 5 by ChrisB1970 Above and Beyond
We traveled to NY from California to attend my brother's wedding. I choose Aloft Harlem since it was the closest SPG property to The Bronx, where the wedding and reception were being held. We arrived late the evening of check-in and were greeted by friendly staff who promptly checked us in and gave us a great recommendation on where to grab dinner (kid friendly, of course). The room was clean and the beds were comfy. Overall, we were happy with the accommodations. What impressed me the most was what happened AFTER we checked out. That's when I noticed that my son's favorite "cuddle bears" never made it into our suitcase. He has had these since, like birth...they're very tattered, torn and loved little bears. In a panic, I called the hotel with slim hope that someone, ANYONE, had noticed them while stripping the beds. I tell my story to the nice young lady who answered my call..."I stayed at your hotel a few days ago I think we left my son's cuddle bears..." Her response "You mean the blue ones?" When I tell you that tears literally came to my eyes! Yes! They had the cuddle bears to my great relief! I was amazed! She said "We knew they were important to someone." Wow! Was she ever right! My little boy was thrilled when he found out his bears weren't lost forever! A thousand thank yous to Jermel, who called me shortly thereafter to get my address so he could mail the bears to California. An extra bonus was anxiously awaiting the arrival of his bears in the mail, who I told him stayed at Aloft Harlem a bit longer because it's such an awesome hotel!!! You guys Rock!!
Rated 5 out of 5 by RNtravels Nice surprise
Staff very friendly and helpful not a New Yorker and offered in detail how to navigate subway and other means of transportation. Room was well designed and very comfortable. Also liked that they were very ego friendly using the dispenser for shampoo and bath-wash. Staying there again next week.
Rated 5 out of 5 by AGB427 Great Location and Staff
The room was smaller than many hotels but one doesn't need a big space to basically sleep in. Large shower. The sink is separate from the rest of the bathroom which was a nice feature. Comfortable bed too. The staff were friendly and helpful, polite and treated us well. Excellent spot for connecting by subway or bus so the location was ideal. Nice boutique hotel and I would definitely stay there again.
Rated 5 out of 5 by CRREM Wonderful Staff
Aloft Harlem is a gem in the heart of Harlem. From the moment we arrived we felt that the staff, at all levels, genuinely cared about our stay. The rooms were modern, spacious and comfortable. Re:Fuel offers a variety of foods for any time of day. It was nice to have something quick to eat as we were coming and going. We have stayed in many NYC hotels and have to say that Aloft Harlem was by far the best. It is the staff that makes it so. A special thanks to Victor, he was wonderful and went beyond what was necessary. We felt like family. For those thinking about traveling to NYC, consider Aloft Harlem, you will not be disappointed.
Rated 5 out of 5 by Kernow75 Great stay
Highly recommended great staff and hotel features convenient for subway
Rated 5 out of 5 by YankeesFan Exceptional staff and beautiful rooms
I travel several times per year and stay in a lot of different hotels. The staff here was by far the friendliest and most helpful I have encountered. They were helpful without being intrusive; they responded to requests quickly; they truly cared about making you comfortable and happy. The rooms were spacious (especially for NYC), modern, and very clean. This hotel is very close to the subway (two blocks), so it's easy to reach the downtown attractions (particularly via the D line), despite its distance.
The only issue was the elevator from the street to the hotel lobby was out of service for a couple of days, which is difficult for me with a mobility issue and a tendency to over pack. However, the staff again made sure I could get around and get my luggage to the street level.