Rated 5 out of 5 by mdtravel Yet another great stay; thanks to the staff!
My family and I stay at this property frequently and we have never been disappointed. I travel a lot and visit a lot of different hotels. There are two things that separate a great stay from an average or poor stay for me: a well-kept and well-designed hotel, and the associates at the hotel. In both cases, the Chapel Hill Aloft excels.
The staff at all turns is responsive, professional and caring. On the rare occasion when there has been a problem, it has been rectified and addressed immediately. That includes the wonderful people at the front desk (Corey is great!), the valet staff, the housekeeping staff, and the kitchen staff at breakfast.
The great stays that I've had at this hotel led me to do something I'd never done before: post a review on TripAdvisor. I did it b/c I so wanted to thank the hotel for making our stays enjoyable.
Another thing that I did, which I rarely do, is write a letter to the hotel's GM thanking that person for leading such a good team of people.
The Platinum recognition at this hotel has always been 'by the book', and has been automatic...no groveling needed.
I cannot recommend this hotel enough to those of you who will be in the Chapel Hill area.
July 9, 2014
Rated 5 out of 5 by TK2009 Nice place
THe Aloft Chapel HIll is a nice hotel with a convenient location just fve minutes from the highway and UNC-Chapel Hill. A nice feature is that there is a beautiful running trail through a forest preserve just a 1/2 block away. I will definetly stay here again.
July 7, 2014
Rated 5 out of 5 by Tdb05 Love Aloft
Friendly staff. Clean rooms. Pet friendly. We always enjoy staying at Aloft.
July 7, 2014
Rated 2 out of 5 by CHRon Bad service and Euro-cheap
First, I need to tell you about my seemingly simple request to extend my stay by one night. I called the morning of my arrival and asked about extending my stay one night. I was told that there were no king size beds available for the next night and that I would need to change rooms. No problem! I then asked if I could just check in to a room with queen beds and stay in the same room for two nights. This is when the craziness started.
I was told that even though they had rooms with queen size beds, I would not be able to do this because it would require canceling my reservation and creating a new one, but it was too close to checkin time to cancel my reservation. I asked to talk to a manager, who them repeated the same nonsense. I explained that if I needed to change rooms, I would just go to another hotel. She had no problem with this, so I hung up on her and made a reservation elsewhere. It's rare to see a business that will so blithely inconvenience a willing customer!
When I checked in for my one night at the hotel, I was grateful for the manager's intransigence. Those of you looking for an American copy of a mid-priced, slightly dated European hotel won't be disappointed. You get a small room, with cheap looking Euro-contemporary decor. You get a noisy AC unit, a noisy refrigerator under the sink, hand towels that you need to walk around the corner to use, over-stylized fixtures, etc. At least you get washcloths. The cleanliness level is southern European, not Northern European.
The WXYZ bar, has wines that you will recognize from your local grocery store in an ugly, poured concrete setting with trendy lighting. It has a weird, nouveau, "Martinis with Stalin" feel.
It all feels strangely out of place in Chapel Hill, where land is comparatively cheap and people are accustomed to good service.
May 14, 2012
Rated 3 out of 5 by Christine1202 Misleading
When we made our reservation we were looking forward to staying at this modern & unique hotel. During the online reservation process we were offered a choice of rooms which included breakfast for an additional $10-$12; we selected the breakfast package as we weren’t familiar with the area. During check in we were given our breakfast cards and we asked where the dining room was located; the employee pointed out the area behind the front desk that had food items and explained that in the morning (from 7:00 – 10:00 AM) the window to the kitchen would be open where we would be able to order Belgium Waffles, made to order Omelets and other breakfast items from the menu above the window. There were tables and other comfortable seating areas throughout the lobby to sit so the lack of an actual dining room was not a problem.
The rooms were nice; there’s no lock on the sliding bathroom door (not a problem) but those with kids might want to know this as the shower is clear glass & the toilet is behind the door with the shower. The lighting in the room is great when the huge window area is open but if/when you close it to change clothes, etc. the lighting isn’t great. The only place to change clothes privately is the small bathroom/shower area behind the sliding door; everything else is open.
The pool area is nice with unique furniture and a sun deck outside with more unique furniture; the pool was a little cold but the indoor pool area is very warm.
We were disappointed in the staff and very disappointed at breakfast when the kitchen window was closed. To explain the disappointment in the staff; we walked past the two morning employees behind the check in desk without an explanation to the closed kitchen window until we finally had to ask. The employees weren’t busy with guests; just talking to each other. We were a little confused and trying to figure out how the ordering process worked; what we were able to select from with the included breakfast; etc. At no point did either employee turn and explain anything to us. I finally walked over to the desk and asked how to order from the closed window at which point one of the employees finally told us that the chef had to leave. I wasn’t upset that the chef had to leave as much as I was disappointed in the employees who missed the opportunity to let us know on our way in to the food area or shortly after we got there when we were walking around trying to figure out what to do. After we asked what we should do with our food cards they said we could select from the donuts, muffins, & breakfast sandwiches that were on the counter near the coffee, tea, & juice. Disappointing but still not a problem; after we each grabbed a breakfast sandwich, coffee & a muffin and sat down one of the employees came over and said that we had to check out at the desk. My husband apologized and said that we didn’t know how it worked; (unspoken – because there was a serious lack of communication from the staff) this is when I was seriously disappointed. The employee explained that each card was “worth $7.00” I think I noticed 7.00 (no dollar sign) on the card but never really thought about what it meant because if the value of the breakfast was only $7.00 I was certain it would have mentioned the limit during my reservation. I checked again today and it doesn’t. The $7.00 limit isn’t a problem; here’s the problem; that along with many other things was never explained. I would definitely have dined elsewhere! As a side note; the items were $4.00 and up so how is “breakfast included” with the room for $10-$12 a more desirable perk? If the chef were in we would have used our breakfast cards and spent double that for the extras such as coffee, juice and any side items.
It’s a shame that an experience like this; which I believe is totally avoidable; will probably make us choose another hotel in the future.
July 6, 2014
Rated 5 out of 5 by Toad04 Loved It!
We always stay at Starwood properties when available but had never stayed at an Aloft. I loved it. We arrived late after a hectic day of traveling and walked in to a calm lobby, music playing, people playing pool...everyone was relaxed and happy. The front desk greeted us with warm smiles and checked us in quickly. Bar food turned out to be delicious and had healthy choices. I texted my husband at home and told him we will only stay at Alofts from now on. Simple, stylish, comfortable! The beds were so comfy.
March 29, 2013
Rated 4 out of 5 by Gracie12 Nice for a wedding!
We stayed here to attend a wedding nearby. The common areas were very nice for large family groups to gather. We enjoyed our stay in Chapel Hill!
June 26, 2014
Rated 4 out of 5 by knott33 Modern Facilities
Clean, Modern Facilities. Only complaints is lack of parking for guest, around 20 spaces on site. And the street outside the room is very busy so you could hear traffic all night.
June 24, 2014
Rated 2 out of 5 by Experienced You have serious design problems
1) Clothes storage awkward and completely inadequate. Put up some hooks if you're not going to have a closet.
2) Door to shower leaked badly, creating large pool of water on the floor.
3) Climate control was ridiculous. In order to sleep in a ccol room, one had to use AC -- in January!
4) Pillows so soft that they offered no support even with two of them.
5) Get rid of the useless couch and replace with a dresser.
January 21, 2013
Rated 1 out of 5 by Unsatisfied10000000000000 Everything's fine if you don't ask questions
On my wedding weekend, was charged twice for same room; had to pay a third time for another room.
Here, the customer is not in the right; the manager is most insistent that he's right.
He was unapologetic, rude (He told me I needed to learn how to listen!), and unwilling to work with us to resolve this.
Don't waste your money or the manager's time!!! They're jerks!
April 30, 2013
Rated 2 out of 5 by Rm520 East Germany Meets Ikea
Toilet in room ran periodically. Walls are thin and you can hear other patrons in their room. Decor looks like some college girls went to Target and picked all the most awesome colors, for sure!
Chic and minimal can sometimes mean cheap and does not age well.
March 18, 2013
Rated 2 out of 5 by ntag ntag R.N
THE HOTEL WAS STARK AND COLD. IF YOU WERE OVER AGE 30 YOU FELT OUT OF PLACE AND OLD! THEY MADE A MISTAKE WITH MY DATE TO LEAVE AND NEVER SAID WERE SORRY , GO JUMP OR ANYTHING. I will NEVER go back again!
October 24, 2012
Rated 5 out of 5 by TravelOn07 Fantastic Stay
A great place to stay. The staff was helpful, the rooms had a great design and a fresh, clean feel. Safe environment and great breakfast (although each item is individually priced). I'd definitely stay here again.
July 22, 2012
Rated 5 out of 5 by Eric73 Great hotel for price
Great trendy hotel that is well priced and provides good service. I stayed here with my family (7 and 8 year old) and we all had a good time. Location is great - especially to visit UNC.
July 18, 2012
Rated 4 out of 5 by Duke81 Cool Room
First time stay at an Aloft Hotel. Unique decor makes for a very clean, modern look. Was pleasantly surprised. The room layout was not your standard hotel room by separating the bath/sink area from the bedroom. Plenty of room, efficient, very neat.
June 11, 2014
Rated 5 out of 5 by Blossom Aloft, Chapel Hill
I was pleasantly surprised upon entering my Aloft room at Chapel Hill, SC. I don't know what I expected, but I liked the modern décor. The bed was very comfortable and even the pillows were flatter than other hotels we had recently visited who used pillow cases tooooo small for the pillows! The only thing we wished was for another chair and another source of light. The one on the sdsk interfered with watching TV and the overhead one wasn't bright enough as it lights the bath area and the bed area. Staff was very cordial, answered all questions and knew the answers to the information we asked for. We will use Aloft again in our travels.
May 15, 2013
Rated 5 out of 5 by BobW best jogging trails anywhere, great staff, amazing breakfasts
The Aloft Chapel Hill, a new hotel, has the best jogging trailos imaginable -- out the door are the UNC team's cross-country 8K and 5K running trails in the woods by the college golf course. In addition, Operations Manager Josh got us a great room overlooking the course and found a lap pool for us as well. Front Office Superbisor Andrew and his staff took care of every need we had (extra pillows, hangars, and, since we're Platinum, breakfast and capuccino coupons). Unique for Aloft, they have Valet Parking at no extra charge (but you should tip). We stayed four nights over Thanksgiving while visiting our daughter and really enjoyed it. We'll be back.
November 25, 2012
Rated 5 out of 5 by Jon80 Great Staff
I stayed in this hotel recently for business. Prior to this trip, I learned that a relative was in the hospital. I decided to bring my wife and newborn with me so we could visit the relative. This decision was unexpected, but the hotel representative (Carolina) went over and above to make sure my family was comfortable. She was friendly during check-in and check-out. She made sure there was a crib in the room, and she gave me a room at the end of the hall (quiet to help my newborn sleep). She also let my wife use the room after check-out for the baby. I hope Carolina can be recognized for her great service!
February 12, 2014
Rated 1 out of 5 by Rose7 Horrible experience
The lock and key system did not work on my room and did not work properly for all cards on the next room I was assigned. I was basically forced to go back and forth 5 times with different keys to try and open the lock all while waiting in line as other people checked in. This exercise went on for about an hour. I was then treated rudely while waiting as well as upon returning to the hotel and was given very little sympathy the next morning as I had to go get my bags that were in the original room. Finally, I asked for a wake-up call at 7:15 and I was not called and almost missed my 9am flight. I was also somehow locked in the fitness center as well and I didn't find the amentities to be that desirable.
March 7, 2012
Rated 4 out of 5 by adinat Modern and Cozy all at the same time!
Very modern decor and cozy decor! The room layout was perfect and I very much appreciated the black out shades in the early morning hours. The only thing that I was unsatisfied with was the valet service. When I arrived the valet told me that the service was provided at no charge. I checked in and gave him my keys. He then asked me if I would be going back out for the evening. When I said that I would he suggested that I may want to park my own car in case they got "busy"! On my trips in and out of the hotel I never noticed them so "busy" that they couldn't retrieve guests vehicles. (hmmm.. maybe I didn't look like a good tipper!?!) Anyway, I gladly parked my car each time I came and went from the property. Other than that I really enjoyed my stay. It was very quiet and relaxing! I also appreciate that you can bring your pets! (although my dog didn't tag along this time .. but good to know for the future!)
May 23, 2014
Rated 4 out of 5 by hutchinz99 Not great
I liked the modern look, but you can't judge a book by it's cover they say...
The bed was WAY too firm, pillows too big, and my neck and shoulders ached in the morning. Also, pretty lame that the continental breakfast isn't free. So many other hotels offer this as a basic complimentary things.
Don't think I'd return.
May 25, 2014
Rated 5 out of 5 by DHerman Only problem was mold in shower and scuttle cover above show hanging open
Also, glass shower door leaked severely no matter what one did to prevent it.
May 30, 2014
Rated 4 out of 5 by DDG1 This hotel was unique and had great features
I enjoyed my stay at Aloft. The design of the hotel and the rooms was unique, fun, and comfortable. I appreciated the "stay green" opportunity and appreciated the $5.00 certificate for food or drinks that I received for each night that I "stayed green." I would stay at an Aloft hotel again.
May 23, 2014
Rated 4 out of 5 by Helogrunt 2 August 2013
The Hotel was nice, modern, and in fairly good shape. They were steam cleaning the carpets the day we left, which was needed in our room. The staff was very professional, friendly, and looked for ways to help / make our stay more comfortable - well done! My only knock is the indoor pool was very cool - need to raise the temperature 8-10 degrees for comfort. I will stay again when visiting Chapel Hill. I also suggest having local restaurant information/directions from: Squids, Weathervane, City Kitchen, Elements, and Bin 54 on a single sheet for easy information / look-up. All are close and good food
September 3, 2013
Rated 4 out of 5 by UNCfan99 Overall great with a big BUT
I so wanted to like everything. Modern, hip decor, very professional and friendly staff. Great location for Chapel Hill and UNC. But housekeeping gets a D. My first sight was wrinkled pillow cases and sheets. Were they fresh, or was that part of the trendy look? Stains on the down comforter under the sheets. Dust on the carpet behind the door. Shower drain slow so I had to stand in a puddle. Icing on the cake was aftr the housekeeper left, toilet seat had many drops of water on it and 2 of his or her black hairs on it. Eeew. Paid a lot of my hard earned $ for this. If this is trendy, not for me.
December 15, 2013
Rated 5 out of 5 by sbjmama Best SPG Property I've ever stayed at
My family and I arrived at the Aloft for a three day stay while we attended a wedding in Chapel Hill. The front desk attendant "Corey" went so above & beyond to make our stay perfect. He arranged transportation service for us & 8 other family members to get to/from the wedding. He was always checking on our entire party to be sure we had everything we needed. Corey made our stay a 5-Star experience. The hotel is immaculate; beautiful lobby with a pool table, lounge, bar and wifi stations. Great little food service bar for a quick bite. The pool area and sundeck was incredible and also very clean.
August 1, 2012
Rated 4 out of 5 by PVBSunshine Modern, Comfortable Hotel in Prime Chapel Hill Location
I would highly recommend this hotel to anyone visiting UNC Chapel Hill or the Research Triangle area. Located within the newly developed town center vicinity, this modern, clean, and comfortable hotel is just steps away from several restaurants and shops and sits across from the UNC golf course. Large windows allow for abundant light and spectacular views of the Carolina blue sky as well as the many trees and walking trails that surround the hotel.
If the room only could have had a garden tub as opposed to a walk-in shower, it would have been perfect (though the oversized shower was nice, too.)
May 28, 2013
Rated 2 out of 5 by Tarheeldreaming Only thing going for it was its location
Staff was nice, but they have so little to work with.
Horrible accommodations with a very unfriendly AC.
No room for anything for a 3-night stay.
May 24, 2014
Rated 2 out of 5 by Guest24601A Gone to the Dogs
This property tries to be all things to all guests and succeeds at none. The smelsl and sounds of dogs overshadows the voices and scents of two legged guests at play,rest or recreation. The beds are less than nothing special and some bedding had the odor of wet dog. While to some that may be home, to us it was not. Walking the grounds around the hotel was risky at best. Hotel parking spaces were coned off from paying guests? House keeper with a trolley full of towels suggested that I call downstairs for extra towels. No hotel or local directory in the rooms. Nothing special anywhere here and no reason to consider returning. This was our second stay here after spending one night in the past. The only positive aspect was the friendly greeting by the desk person at check in.
April 21, 2014
Rated 2 out of 5 by chatvite Noisy, No Comforts From Home
The walls are paper-thin. They play loud live music in the lobby past 10:30 pm on a Tuesday night... good luck trying to get to bed early as the music carried right up into my room. I called the lobby just after 10pm to ask when the music would end. They told me they were on their last song. It went on for another 20 minutes. All I could hear was the banging of the bass. No drawers to unpack. There really isn't a closet, but a few "hooks" to hang your clothes on. Trying to be trending, but rather just a bit annoying. Couldn't sleep due to noise, Couldn't really get comfortable and I had to stay there 5 nights. I'm still recovering. Indoor pool is tiny! Don't plan on swimming, just wading.....
May 20, 2013