Rated 3 out of 5 by pogmahoney Recent Experience
While seemingly insignificant, we were gifted a "wake-up call" that was meant for someone else. With just me and my two small children - there for the sole purpose of getting more sleep than I would have at home, this was a big fail. I recognize human error, but from a personal perspective it was trying. I always stay at the ALOFT anytime I have a flight before 9an, but I may rething in the future. In addition, there was no coffee in our room - again, small inconvenience, but the point of the aloft is convenience......and I would prefer to be honest.
April 13, 2015
Rated 2 out of 5 by ricky8888 Do not give invoice
I was told to receive invoice by email, but didn't get it and call customer service and promised to forward in two days. Nothing receive in two days and called hotel and transferred to accounting, left message today and still waiting!
March 20, 2015
Rated 5 out of 5 by RNT1993 I loved the modern decor and was very comfortable. I wI'll be looking for this hotel during my travel destinations.
The hotel was extremely comfortable. I was very happy with my stay. I will definitely be staying there again.
March 16, 2015
Rated 3 out of 5 by etsuk Nice hotel but Some issues to work out
Let me begin by verifying my following view.
I have stayed at the aloft SFO, Millbrae 4 times (once each month dating from november 2014), I am also a SPG gold member to date.
The staff are all friendly and are always eager to help guests, some do seem to still be training but that is not of annoyance to me (we all started somewhere).
The rooms are spacious and always clean
Rates are great when caught at the proper time
Wifi is fast and free
Lounge and bar offer a nice area to relax
Rooms are NOISY. With the proximity to the airport you can expect jet noise, that doesn't bother me.
The noise in issue is the lack of noise dampening between shared walls. Rooms with joining doors allow for guests to hear their neighbors entire conversations in crisp clear quality. Additionally, the window blinds, must have attached tracks between rooms because when your neighboring guest opens or closes their blinds it sounds as though your own blinds are being adjusted...not a great thing
Parking: parking at night is atrocious. The local Infiniti car lot stores overflow cars in the lot which wouldn't be a big deal if they parked in the further spaces. They park in the spaces closest to the walkway and hotel which forces guests to park further away. This is an issue that I would worry about for guests traveling alone. The lot is well lit, but there is no visible security and a long walk to the front entrance would raise some concerns. With parking at 23.00 a day, and no valet available you would expect the parking to be easily available.
These are issues that are fixable, and although they are bothersome, aloft SFO is still a great location. Once these issues are worked out it should make for a great stay for anyone
February 18, 2015
Rated 5 out of 5 by miranda88 One of the best stays and values in SFO area.
Very good business hotel. Convenient location for both city and peninsula.
January 15, 2015
Rated 3 out of 5 by hclcainc Fun and Enjoyable, but..
This hotel is fun and enjoyable to stay at. It's clean, entertaining, and the staff are always helpful. If you're a light sleeper, choose to room near the garden so you don't have to hear the airplanes take off. You might want to bring ear plugs, because you can also hear the door banging when other guests leave their room. I always enjoy my stay, but it's after I check out that there is always a problem. When I receive the invoice via e-mail and compare it to the one I received when I checked out, there is always a discrepancy. Due to business reasons, I usually request for 3 nights, but will check out on the second night. That is when I have problems. I would ask the concierge to credit the overnight parking, which they do. But on the e-mailed invoice, not only did they not credit me the overnight parking, but also charged me an additional night, so I am paying for 4 nights. Therefore, I have to call accounting and tell them to credit me the discrepancies, which they do in a timely manner. I've done this 3 times already, after each of my stays. Whether it be computer problems or accounting problems, I hope the next time I stay here I won't have to call them again. It's annoying.
December 31, 2014
Rated 3 out of 5 by Viv17 Disapointing
I usually stay at this hotel on my travels to SFO as I enjoy the location and modern amenities. After having my coffee out of paper cups, all I wanted was a "real" ceramic or glass cup. I went to the bar one morning to see If I could borrow one...nobody was there. Went to the reception and asked for one..I was told they didn't have any real cups. I told the person at the reception that I had just seen the cups as the bar...I was told "they don't like it when we take cups from the bar, so, sorry, we can't help you" that was extremely dissapointing. You ask what you can do to amuse me next time? I just ask for your willingness to fullfil a simple request.
December 8, 2014
Rated 5 out of 5 by RezaBFar The Best Staff
I spend about 50-60 nights on the road annually... this is the best staff out of any hotel I stay at.
December 4, 2014
Rated 5 out of 5 by AJS44 A very pleasant stray
We were welcomed by Lance, at the front desk. (He seemed to always be there.) He was very friendly and helpful.
Our room, 301 was very nice with a comfortable bed.
We opted not to have our sheets and towels changed every day, and were given a $5.00 credit to be used in the ReFuel area. A great idea.
Security was thorough in that you could not access the elevator without a key.
All in all, a very nice property with a very friendly staff.
December 2, 2014
Rated 5 out of 5 by ScottfromBoston Good airport hotel
Clean and comfortable rooms. Convenient to the south side of San Francisco when you need to be there for a quick business meeting. Airplane noise can be a problem. Parking fees are high. The hotel rents parking for airport travelers and charges the same fees ($23 day at the time of this writing) to hotel guests.
November 14, 2014
Rated 4 out of 5 by JimLetsGoMets Great location
Located within walking distance of Milbrae transit station. Nice walking location near the bay. Airplane aficionados will love watching the airport. SPG recognition got us a great room on the sixth floor. It could not have been more quiet.
The kitchen and bar could be improved upon. It's not a real "restaurant". If you want that, go to Westin next door. Bar was ok.
Very personable employees throughout the hotel.
November 6, 2014
Rated 4 out of 5 by cgprinter Where's my eggs ??
Great concept, hard working staff, very thought out rooms. So why can't you get breakfast thats not processed egg patties ? The 25 minute wait for my non-breakfast was a turn-off especially being a business traveler on a tight schedule.
November 5, 2014
Rated 5 out of 5 by hosay12 Hip place to stay!!!
Nice place to stay. Now I want to remolded my home like the room I stayed in.
November 3, 2014
Rated 3 out of 5 by Pkfly123 Off night
I stay here often but this time things were just off. Room next to a barking dog and ice maker and then they forgot my wake up call...luckily I had a back up alarm and it was daylight savings. Usually I love staying here so will not hold one night against them.
November 3, 2014
Rated 5 out of 5 by Jeannie111 Aloft SF
Great hotel - clean and comfortable. But not happy to have to pay for parking when you pay this much for a hotel room
October 28, 2014
Rated 5 out of 5 by Pauken Modern amenities
We liked the hotel, especially the very modern decor. Staff was helpful and the room comfortable
October 26, 2014
Rated 5 out of 5 by cking663 Great for Work
Perfect proximity to the airport and distance between the city and Silicon Valley.
October 22, 2014
Rated 4 out of 5 by chipopcorn Great for a simple use
I arrived almost midnight and left for a morning flight of 6am. So, I didn't do much at the hotel except a shower and a sleep. For that simple experience, the hotel was very functional and comfortable. WiFi worked well and the free airport shuttle was great.
October 20, 2014
Rated 4 out of 5 by BootsieB Very hip!
Located very close to SFO airport. The hotel was very clean and well appointed. Hip overall - great consumer experience. Staff was helpful, friendly and knowledgable. If I had one wish it would be that the bathroom was a little more private - sliding door left a gap and sound was not contained.
October 14, 2014
Rated 2 out of 5 by NotHere1 Terrible
While the hotel is clean they did not have access to the GIants play-off game and the Staff was not helpful and was in fact misleading patrons in the hope that they would stay in the bar waiting for the game to come on. Went next door to the Westin - they had the game and much more professional staff.
Should have never stayed here.
October 9, 2014
Rated 2 out of 5 by SNNFC Parking is 23$ extra and internet connection questionable
Telephone reservations did not inform me that there would be an additional $23 charge for parking at the SFO Aloft . Apparently not all Aloft Hotels will have this extra charge...it is specific to this site, I was told.
Additionally, the evening manager did not
understand nor seem to care that the lack of disclosure from telephone central booking made for an unpleasant experience upon checking in, although he did, eventually (upon being asked to speak to his manager) present a paid ticket for parking.
Secondarily, the internet connection for room 106 was not in place, necessitating a 15" process to connect it. The customer service agent on the phone stated that the connection was failing from the hotel itself, not from his end, but that he was able to circumvent the failure and connect me...and he succeeded.
In the morning, upon checking out, the manager on was very professional, listened patiently about the problem checking in and w/ the lack of internet access and was apologetic offering to pay for parking, but as it had been given upon checking in, albeit with an attitude, I thanked him but declined it.
Bottom line, management makes all the difference!
Errors happen. How they're handled is the key.
October 6, 2014
Rated 3 out of 5 by Millsie2000 Typical ALoft ... Nice, but just nice.
It's a good hotel for business traverlers, but not sure I dig it for family. My trip was just my wife and I and we wanted to stay close to the airport for an early flight. It worded perfect for that ... but otherwise, you need to go somewhere else for a nicer meal.
October 6, 2014
Rated 4 out of 5 by jimjo Aloft
Great comfort and value at this location. Welcoming attitude and prompt check-in/check-out.
October 5, 2014
Rated 5 out of 5 by daveh05 Staff
Great Staff. polite. Remembers my name. very clean. property.
October 2, 2014
Rated 3 out of 5 by Wateri Wet carpet
Some how the carpet in the room was wet. It dd look as if someone tried to vacuum up the water but was unsuccessful . In any case I lost a pair wet sock walking on the carpet. The room should have not been used until the problem was resolved . Front was notified and they did credit me a 7$ Drink.
September 27, 2014
Rated 5 out of 5 by Poopsie loved my stay there
friendly staff, great food, wonderful shower and room, quiet, will stay there again soon.
September 27, 2014
Rated 5 out of 5 by gocoug Always nice
The quality of sleep was only due to our issue of sleeping, and the fact that some dope called our room at 3 in the morning looking for someone else. We are always satisfied with this Aloft.
September 23, 2014
Rated 5 out of 5 by seaxprs Great location - comfortable room
Well-designed property, very friendly, helpful service, easy access to and from San Francisco airport, COMFORTABLE bed, powerful WiFi - loved this hotel for our last night in Bay area.
September 16, 2014
Rated 4 out of 5 by duke2 The hotel has a great cool factor and checks most of the positive Boxes
The rooms are very comfortable and well appointed.
The common ares are spectacular and supply a great environment -fitness center, business amenities etc.
I did not have the opportunity to experience the afternoon /early
evening reception as it was over at 9:pm and we checked in about 10:00pm.
My big knock on the hotel was the breakfast experience.
Everything was A la Carte candy bars , apples , muffins
etc, The hot food was (-wraps, omelets) expensive as an overall meal and VERY slow to come out.Each order was placed at the window and people stood or sat
for 20-40 minutes to receive their hot food. Perhaps there was a breakdown in the Kitchen?
I had a bit of a feeling of being "nickel and dimed" at the breakfast experience.
I would go back with the hope something is done
about breakfast hot or cold. Otherwise the Hotel is fabulous.
September 16, 2014
Rated 4 out of 5 by buckleyjs simple and modern
Simple and modern about sums it up. My wife and I really enjoy the Aloft for the modern interiors. Staying here allows you to explore, if you want and bring stuff back to your room to enjoy because you have the fridge there. Staff was very kind.
September 15, 2014