Rated 3 out of 5 by sherburr Below previous par
We were surprised that things were not as swift as they once were here, especially for the $325 per night tab. Neighbors simply moving about slowly and deliberately were clearly heard and at unwelcome hours.
July 19, 2014
Rated 3 out of 5 by DaveRB Convenient access to SFO, but costly for offering
Convenient location to SFO, comfortable room, responsive staff and nicely prepared 'bites', but like all chain hotels in the SF area at this time of year, Aloft is rather costly for the benefit offered
July 17, 2014
Rated 4 out of 5 by LarryinFL All Good...But Poor WiFi
The facility is great. It's new, in good shape and clean. But I have to get work done while I'm in a hotel. The Wifi connection was poor on my previous trip when I spent over a week there. I was hoping it was just a poor room location or bad luck, but this trip it is just as slow. So I can recommend the room to those who don't need good internet speeds, but if you're going to try and work then you'll need to get your own hotspot. By the way, my personal hotspot on my phone was MUCH faster and the only way I got anything done. And forget about trying to stream any video....
July 7, 2014
Rated 4 out of 5 by Fudgehead This is a solid hotel.
Thank you so much for the $5 (SkyWest) towards breakfast! That is so kind of you!
July 12, 2014
Rated 4 out of 5 by Waterbear Good Energy in the Hotel
When walking into the hotel lobby there is a good vibe with lot of energy. From the bar to the pool table or just people sitting and relaxing.
July 11, 2014
Rated 5 out of 5 by NorthVancouver Perfect for late night arrival or early am departures
Great airport location. quick shuttle service too.
July 9, 2014
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 3 out of 5 by SS13 Accomodations Great- Amenities not so great
I chose this hotel for proximity to SFO with an early flight to catch. Had I dropped my rental and used the shuttle it would have been fine. Since I wanted to leave the facility for dinner, I kept my car and this was a sore point. When you enter, signs tell you parking is $14- not too ridiculous, but at the desk you learn it is really 20 for guests, the $14 is for the park and fly lot they are running. And not only do you pay a premium to park, after dinner I found no spaces other than at the farthest reaches of the lot near no hotel entrance. I am competing for a space with people leaving their cars for days. Very inconvenient and a total rip off.
April 22, 2013
Rated 4 out of 5 by Lolekoko Great hotel
This hotel is great for business or pleasure. Modern and updated. The bar and DJ at night was really cool!
July 7, 2014
Rated 5 out of 5 by citizenH great concept
I had a very good experience staying at Aloft. As a frequent guest of Sheraton I welcome this concept. Hip and great value. One bit of advice: put more than one person behind the breakfast counter, especially during early morning hours when guests are commonly in a hurry to catch a plane or attend a meeting. I waited more than 30 minutes for a simple bagel. NOT the fault of the "talent" behind the counter, who had to take orders AND prepare the food. She remained friendly and polite in spite of the inpatient customers.
June 29, 2014
Rated 5 out of 5 by PHInc0407 Clean, comfortable, and Chic!
Will definitely go back!
Love the decor!
July 3, 2014
Rated 5 out of 5 by Jay2 Keep doing what you are doing and the way you do it
Great sleep in a comfortable and secure room and facility, with an attentive staff and close to the airport an Bart . Like your green conservaton program and I am sure I will like your SPG program,which I am looking forward to using as often as pssible. Thanks for seven great nights
June 30, 2014
Rated 5 out of 5 by John14 Lobby felt like my Living room but with live music
This was my first time staying at this hotel. The bed was very comfortable, room was clean and bathroon spacious. I loved the lobby! Very relaxing bar area with a happy hour for SPG members. And, the live music was amazing...two very talented muscians! The best part of my trip however was the staff. From the folks at checkin to the bartender...you could tell they all really enjoyed their jobs!
June 28, 2014
Rated 5 out of 5 by chinohills91709 Thank you Aloft!
Thank you Aloft for making our Spring Break in SF very enjoyable for our family. I appreciate that you were all very kind to our family minpin beagle as well. We look forward to our next visit to SF.
April 4, 2014
Rated 4 out of 5 by SanFranV2A Aloft as you would expect, missed on details
Aloft hotels are incredibly consistent, which means right off the bat, they get 80% right (assuming you like clean, modern rooms at a reasonable price).
That leaves the remaining 20% dependent on the details.
The staff at check-in is friendly and get the job done, no complaints there.
Gym and pool are perfect for a quick work out.
What didn't work out this visit: 30 minute wait at the airport, room stocked with a half used bottle of lotion and the previous guest's workout towel in the corner of the room.
In summary, the hotel is exactly what you expect from Aloft, but some of the details need to be ironed out.
January 17, 2014
Rated 2 out of 5 by Thibodeau Convenient location
Disappointed in room - only provided towels for 3 when we had a family of 4. Coffee not free in morning.
June 27, 2014
Rated 4 out of 5 by mark2112 Business meeting
Stayed for a quick busines meeting. The room was very comfortable and the facility for the meeting was great. We also enjoyed the bar area.
June 27, 2014
Rated 5 out of 5 by MaryannH Great clean hotel
great experience nice and clean hotel
June 27, 2014
Rated 5 out of 5 by ms219 Great Trendy Spot
Fantastic rooms, service and location by the airport. Much more trendy than anything in the area. Very cool bar in the lobby
March 5, 2014
Rated 5 out of 5 by cman55 Very nice hotel
Great staff and great rooms.Makes your stay very enjoyable
March 2, 2014
Rated 3 out of 5 by mandy82 Keeps you gueesing
I stayed one night and had a few things that made me frustrated.
Turning the lights on and off in the entire room is an easy thing when you first walk in with the switch by the door, But forget about turning some lights off and keeping some on. the room is either fully light of lights out....or they need to provide a handbook on how the lights work....
My room faced the runway, and with the tv on you don't notice the noise, but all night long I heard engines revving while taxing the runway until takeoff.
The hotel is really nice, and i give it tho them for keeping it tidy.
January 27, 2014
Rated 4 out of 5 by travelK Great stay close to the airport.
Short but great stay overnight due to flights. Staff from check in to the bar tender were all wonderful. Having the right staff in the hospitality industry pays off it was reflected in all areas of the hotel. The rooms are contemporary and functional, comfortable beds. Open lobby area makes it feel like a big living room , the fireplace a cosy touch with a nice outdoor and pool area.
June 21, 2014
Rated 4 out of 5 by Lyndajy This hotel has excellent bedding/comfort.
The bedding was extremely comfortable. We did not detect any airport noise. The staff was genuinely friendly. I liked the secured parking, but I was not happy to pay the fee for parking in the lot for less than 24 hrs.
June 22, 2014
Rated 1 out of 5 by MrDave Better option next door
During my two day stay, the staff seemed indifferent as to whether I was there or not. Service at the restaurant/lounge was particularly bad. Worst so-called beef sliders I have ever had. Dog food comes to mind.
December 13, 2013
Rated 5 out of 5 by Antonio overnight staff are great!
I had an unexpected one-night stay in late January, when I missed my connecting flight to Palm Springs. Calling the free shuttle bus was a breeze, thanks to the handy phones located in the waiting area at SFO. Check-in and SPG recognition went well, and was given an upgraded room on the top floor along with a beverage amenity. In the am, the staff were exceptionally helpful with breakfast and getting the shuttle back to the airport. This was only my 2nd ever stay at an Aloft, and I was impressed by this property.
February 3, 2014
Rated 1 out of 5 by runchadrun You can get locked out of your room and requests for a refund are ignored.
I'm still waiting to hear if I'm going to get a refund or if they are only going to give me Starwood points so I can stay at another questionable Starwood property.
I stayed at the Aloft for a single night because I was attending meetings at the adjacent Westin, which has common ownership with the Aloft. Around 6:15 am on Sunday I went down to grab an early breakfast but it didn't start until 7:00. I went back up to my room but the door key wouldn't work. They have fancy electronic locks where you just wave the card in front of the lock to open the door. I got another key from the front desk but it didn't work either, nor did the security officer's key. They told me that the battery was dead and that they could not open the door until the maintenance man came in at 8:00. Meanwhile, all my stuff was in there including my laptop which I was using at the time. They offered me another room, though that wasn't of much use if I couldn't get to my stuff, and called the maintenance man to ask him to come in a little early. I told them I had an 8:00 meeting at the Westin and would at least not have to wear the clothes I slept in for that meeting.
So at 7:00 I ordered breakfast. It's a weird setup where you tell the front desk staff what you want, they enter it in the computer, and then one of them goes back and makes it. As it turns out the oven was broken and they told me it would take an extra 20 minutes because they had to use the bar kitchen. They offered me a $20 credit on my bill, which I mulled over, but by 7:55 rolled around they still couldn't let me in my room. I told the woman at the front desk that, considering the circumstances, I thought that they should comp the room. She said she would ask the manager.
I went to the meeting at the Westin and apologized for my appearance while warning people about staying at the Aloft. During the meeting I got an email from the manager, Allen, who offered not to comp the room but to give me 10,000 Starwood points. He also extended my checkout to 4:00, which I did appreciate. That afternoon I emailed him back saying that the points were of little use to me and that I did want the room comped.
For me, being locked out of my room until after my meeting was an inconvenience and a professional embarrassment. But what if I had an early flight? Or if I had vital medication in the room? The Aloft has no way to change a battery during off hours. Let me repeat that--if the battery dies in the middle of the night there is no way for them to let them back into your room. No one is trained to replace them. One of the front desk staff said that batteries had gone out before, but this was the first time this had happened when the maintenance man wasn't around. That right there should have been a message to the management that it could also happen the other 128 hours of the week.
The Aloft should train one of their staff or one of the Westin staff on how to change the battery. Until they do this I highly recommend that you do not stay at the Aloft SFO.
November 25, 2013
Rated 5 out of 5 by gbroad825 Great stay at Aloft. Excellent value
What a great hotel. Cool modern decor, HUGE bathroom area, well laid out, friendly staff. There was even live entertainment in the lobby on a Thursday evening. I wanted to stay longer. Directly adjacent to the airport.
March 16, 2014
Rated 4 out of 5 by Frederick1 first but not the last visit
clean, comfortable, convienient to airport
June 17, 2014
Rated 5 out of 5 by Kakutch Phenomenal Jalapeno Margaritas
This is a typical aLoft Hotel. I enjoy this brand primarily when I end up staying near the airport. All was as expected. Great service, clean room and good lobby bar. As an added bonus, the bartender crafted up a scratch jalapeno margarita. Wow! I will definitely be back just for this reason alone. All the aLoft basics were provided as expected. I recommend this hotel to anyone needing to stay near the SF airport
January 29, 2014
Rated 4 out of 5 by Wally03 Good Locationfor Air and Rail Transportation
Very comfortable and good location.
June 16, 2014