Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 3 out of 5 by SS13 Accomodations Great- Amenities not so great
I chose this hotel for proximity to SFO with an early flight to catch. Had I dropped my rental and used the shuttle it would have been fine. Since I wanted to leave the facility for dinner, I kept my car and this was a sore point. When you enter, signs tell you parking is $14- not too ridiculous, but at the desk you learn it is really 20 for guests, the $14 is for the park and fly lot they are running. And not only do you pay a premium to park, after dinner I found no spaces other than at the farthest reaches of the lot near no hotel entrance. I am competing for a space with people leaving their cars for days. Very inconvenient and a total rip off.
April 22, 2013
Rated 5 out of 5 by FredRus Great stay!
comfortable bed, free wi-fi and responsive team. Great work to all that work at Aloft Millbrae! Guest relations team at front desk were amazing with their great smiles helpful advises. I'd come back again without any doubts!
September 8, 2014
Rated 4 out of 5 by EvaJ San Fran Airport
Very nice, new hotel that's just about as close to the airport as possible (with frequent shuttle bus).
September 8, 2014
Rated 5 out of 5 by Scott1960 Refreshingly good airport hotel
Staff was very attentive and responsive to all of our needs. Check in and check out was quick and hassle free. Lobby areas were a great place to unwind and relax.
September 5, 2014
Rated 1 out of 5 by ted4444 disgusting rooms
The Aloft SFO has gone downhill and was very disappointing. The room had a horrible smoking and chemical oder. Apparently the management had been informed by the housekeeper that someone had smoked in the room. And then obviously they tried to cover the smoke smell with some hideous chemical spray. When we entered the room it was so bad we couldn't even breathe, and had to change rooms immediately. The housekeeper in the hallway apologized, but the management did nothing except give us a different room. We had been traveling all day, and did not appreciate the extra hassle of changing rooms, in addition to the horrible attempt to think we wouldn't notice???
July 19, 2014
Rated 4 out of 5 by alexliu11 GOOD SERVICES
fashion hotel with cool guys
September 5, 2014
Rated 4 out of 5 by GeSe SPG Recognition
I was a bit disappointed that there was no attempt to extend any benefit to me as an SPG member. On the trip up the west coast from LA to SanFran, various concessions were extended to me as an SPG member including use of the Club Lounge, Parking concessions, and Wifi.
I know you limited within the Aloft structure but I would have expected a concession on parking which I felt was high in the first instances.
As my first experience with Aloft, my wife and family were pleasantly surprised. We will book an Aloft in the future but you need better SPG recognition.
August 25, 2014
Rated 5 out of 5 by Alphaplus11 Good Place
Quick one night stay. No Issues. Park is expensive. Outside of that, everything is great. Very cool place.
September 2, 2014
Rated 4 out of 5 by TVF80 Parking Nightmare
We stayed here for 4 nights. Upon checking in, found out about the parking per night, which is understandable, they are a long term parking for SFO as well. $23 a night though is a little steep to me for being a hotel guest, especially beings that one night, I couldn't even park in the parking lot. It was packed full, parked in places that weren't parking spots and on fire lanes. Was advised by front desk to go to the parking booth outside where they will valet my car. Went, received a ticket, parked my car on the fire line outside the parking booth, where it stayed all night and did not move. Upon going to the front desk for my 'valet', i was told i need to go to the booth to obtain my keys to get my car. this is not valet parking. this is "hey we messed up, our parking lot is full, you cant park it here, and we wont park it for you and still charge you for parking." Wouldnt mind getting my $$ back for that 1 day i could not park there. Also, did not use any of the housekeeping services, was told $5 a day credit towards i think the bar or 250 spg points per day for services not used. I received 1 card for this, waiting for the points to be credited which i feel i will not see. Also, your key card operates everything, and i mean EVERYTHING. not only the room and every door going into the hotel (as usual) but also the elevator. Front desk guy did not tell us this, so we at first was lost in the hotel. ended up in talent entry or something that was not blocked off where all remodeling stuff was, got to elevator, couldnt use it (as we did not know about the key card deal). finally was able to use it, still lost in the hotel, stuck in a room with just a bunch of doors. places that should be blocked off for hotel customers.
September 3, 2014
Rated 4 out of 5 by SanFranV2A Aloft as you would expect, missed on details
Aloft hotels are incredibly consistent, which means right off the bat, they get 80% right (assuming you like clean, modern rooms at a reasonable price).
That leaves the remaining 20% dependent on the details.
The staff at check-in is friendly and get the job done, no complaints there.
Gym and pool are perfect for a quick work out.
What didn't work out this visit: 30 minute wait at the airport, room stocked with a half used bottle of lotion and the previous guest's workout towel in the corner of the room.
In summary, the hotel is exactly what you expect from Aloft, but some of the details need to be ironed out.
January 17, 2014
Rated 1 out of 5 by runchadrun You can get locked out of your room and requests for a refund are ignored.
I'm still waiting to hear if I'm going to get a refund or if they are only going to give me Starwood points so I can stay at another questionable Starwood property.
I stayed at the Aloft for a single night because I was attending meetings at the adjacent Westin, which has common ownership with the Aloft. Around 6:15 am on Sunday I went down to grab an early breakfast but it didn't start until 7:00. I went back up to my room but the door key wouldn't work. They have fancy electronic locks where you just wave the card in front of the lock to open the door. I got another key from the front desk but it didn't work either, nor did the security officer's key. They told me that the battery was dead and that they could not open the door until the maintenance man came in at 8:00. Meanwhile, all my stuff was in there including my laptop which I was using at the time. They offered me another room, though that wasn't of much use if I couldn't get to my stuff, and called the maintenance man to ask him to come in a little early. I told them I had an 8:00 meeting at the Westin and would at least not have to wear the clothes I slept in for that meeting.
So at 7:00 I ordered breakfast. It's a weird setup where you tell the front desk staff what you want, they enter it in the computer, and then one of them goes back and makes it. As it turns out the oven was broken and they told me it would take an extra 20 minutes because they had to use the bar kitchen. They offered me a $20 credit on my bill, which I mulled over, but by 7:55 rolled around they still couldn't let me in my room. I told the woman at the front desk that, considering the circumstances, I thought that they should comp the room. She said she would ask the manager.
I went to the meeting at the Westin and apologized for my appearance while warning people about staying at the Aloft. During the meeting I got an email from the manager, Allen, who offered not to comp the room but to give me 10,000 Starwood points. He also extended my checkout to 4:00, which I did appreciate. That afternoon I emailed him back saying that the points were of little use to me and that I did want the room comped.
For me, being locked out of my room until after my meeting was an inconvenience and a professional embarrassment. But what if I had an early flight? Or if I had vital medication in the room? The Aloft has no way to change a battery during off hours. Let me repeat that--if the battery dies in the middle of the night there is no way for them to let them back into your room. No one is trained to replace them. One of the front desk staff said that batteries had gone out before, but this was the first time this had happened when the maintenance man wasn't around. That right there should have been a message to the management that it could also happen the other 128 hours of the week.
The Aloft should train one of their staff or one of the Westin staff on how to change the battery. Until they do this I highly recommend that you do not stay at the Aloft SFO.
November 25, 2013
Rated 3 out of 5 by Alex57 not value for money
A very expensive hotel, there is no value for money at all in here. The coffee in the room is soooo weak and cheap; you want a cup of coffee in the lounge and you have to pay for it rather than provide it free of charge... when you are forking over US$500/night this is the minimum you can do
August 27, 2014
Rated 5 out of 5 by MammaLu Excellent Hotel
Made a reservation at aLoft without any research and have no regrets.
This hotel was extremely clean and well maintained; interaction with staff was all positive and they were exceptionally friendly and helpful; pool was well maintained, clean, ample towels and child friendly; our room was quiet and the refrigerator worked great; and the lobby had board games at different areas as well as a pool table and a live DJ. At the last minute we decided to take our dog, this hotel is very dog friendly providing a dog bed, dog treats and dog litter bags....this is a first for our family and gets two thumbs up. Around 11 p.m. we had to request maintenance due to a window shade not closing and in less than five minutes, we had a friendly maintenance person fixing the blind and we didn't feel like we were a bother.
Because I didn't research the hotel I didn't realize there was minimal access to food but that is my fault. The lobby did have some "snack" type food items you could purchase. The hotel provides a free airport shuttle every 15-20 minutes and we took advantage of this to go to the airport for dinner. It was very easy to get back and forth to the airport using the shuttle.
We would stay here again without any hesitation and have already recommended this hotel to family and friends. If planning a trip to San Francisco, this hotel is a much better choice than staying in the city and it is only a 20 minute easy drive to San Francisco.
July 7, 2014
Rated 5 out of 5 by chinohills91709 Thank you Aloft!
Thank you Aloft for making our Spring Break in SF very enjoyable for our family. I appreciate that you were all very kind to our family minpin beagle as well. We look forward to our next visit to SF.
April 4, 2014
Rated 3 out of 5 by mandy82 Keeps you gueesing
I stayed one night and had a few things that made me frustrated.
Turning the lights on and off in the entire room is an easy thing when you first walk in with the switch by the door, But forget about turning some lights off and keeping some on. the room is either fully light of lights out....or they need to provide a handbook on how the lights work....
My room faced the runway, and with the tv on you don't notice the noise, but all night long I heard engines revving while taxing the runway until takeoff.
The hotel is really nice, and i give it tho them for keeping it tidy.
January 27, 2014
Rated 1 out of 5 by aabbaa Staff did poor job, over priced
Staff was much more interested in talking to each other then checking on or out people. Room condition was fair. Price was high, but $23 a day for parking unacceptable. Had a nice meal across the street at the Westin.
Low service hotel with high service costs.
August 25, 2014
Rated 4 out of 5 by tralalala I was expecting something else
If you have to go to San Bruno instead of SFO and need to stay close to the airport this is definitely a great option.
I missed the attentiveness and attention to detail that I've received in other SPG hotels like the Westin and the food is very limited but overall is ok.
August 24, 2014
Rated 5 out of 5 by ms219 Great Trendy Spot
Fantastic rooms, service and location by the airport. Much more trendy than anything in the area. Very cool bar in the lobby
March 5, 2014
Rated 1 out of 5 by MrDave Better option next door
During my two day stay, the staff seemed indifferent as to whether I was there or not. Service at the restaurant/lounge was particularly bad. Worst so-called beef sliders I have ever had. Dog food comes to mind.
December 13, 2013
Rated 5 out of 5 by cman55 Very nice hotel
Great staff and great rooms.Makes your stay very enjoyable
March 2, 2014
Rated 5 out of 5 by MNIRNMAN On the road again
I find the Aloft at SFO Airport, very convenient for business travel to Bay Area
August 24, 2014
Rated 5 out of 5 by Blueberrygirl Quick stop before early flight
Wish we were here longer. Even with our short turn around (5p check in 4a check out) we were able to relax, enjoy the pool table and games in the lounge, print boarding passes, and get ready for early departure. Shuttle very quick and convenient. Staff helpful and friendly.
July 21, 2014
Rated 5 out of 5 by Antonio overnight staff are great!
I had an unexpected one-night stay in late January, when I missed my connecting flight to Palm Springs. Calling the free shuttle bus was a breeze, thanks to the handy phones located in the waiting area at SFO. Check-in and SPG recognition went well, and was given an upgraded room on the top floor along with a beverage amenity. In the am, the staff were exceptionally helpful with breakfast and getting the shuttle back to the airport. This was only my 2nd ever stay at an Aloft, and I was impressed by this property.
February 3, 2014
Rated 5 out of 5 by Anna10 Very clean and great staff.
The staff was very courteous and helpful. The hotel and room were very clean. Our room was also extremely comfortable. We will defiantly stay here again.
July 22, 2014
Rated 4 out of 5 Aloft is modern clean and convenient
I love the location of the Aloft hotel. just two or three exits from SFO, near a 3 mile wetlands walking trail and close to the downtown Milbrae shops and restaurants. Also, the Safeway market is open 24-hours so you can always get some fruit and water even if you land after midnight.
The hotel itself is extremely modern, clean and often features live musicians playing acoustic guitar. They just need to get a Ping Pong Table and then it will be the perfect place on earth
August 15, 2014
Rated 4 out of 5 by Zee007 Great hotel at a convenient location
- Modern spacious rooms, nice design, comfortable beds
- Very close to Hwy 101, and <20 minutes to downtown SF
- Free WiFi is a big plus
- Adjoining rooms slightly noisy at night. Ask for non-adjoining rooms if you don't want to hear your neighbors.
- Would be nice if parking was included in the room rate.
- Limited food options on premise.
August 18, 2014
Rated 1 out of 5 by copper1 Experiencing the staff of the Aloft SFO
When checking into the hotel after a number of stays this year I was surprised to be billed a parking fee. When asked why there was a parking fee there was a blank stare from the desk help. Timing was perfect as there was a manager behind her who would not look up or offer support to the repeated question from myself of why there was a surprised parking fee. After a few minutes, I asked and pointed at the man behind the counter and said is he the manager, and at this time he still ignored my request to speak with him. He finally offered a reason to why there was a fee..his answer was that all the other staff members must have made a mistake, and then he charged me. Sorry to say but not even close to appropriate management skills!
August 8, 2014
Rated 5 out of 5 by awan123 Excellent hotel
Would like to mention about front desk folks i.e Lcuevas & Chris particularly. Both have an absolute professional mannerism. Nice and pleasant guys. Whenever have any query/request, they both are really helpful in every-way. So if We have any queries we always look for either Chris or Lcuevas on the desk. The guys doing the job wel done.
July 12, 2014
Rated 5 out of 5 by Kakutch Phenomenal Jalapeno Margaritas
This is a typical aLoft Hotel. I enjoy this brand primarily when I end up staying near the airport. All was as expected. Great service, clean room and good lobby bar. As an added bonus, the bartender crafted up a scratch jalapeno margarita. Wow! I will definitely be back just for this reason alone. All the aLoft basics were provided as expected. I recommend this hotel to anyone needing to stay near the SF airport
January 29, 2014