Rated 5 out of 5 by Bardintune Overall pleasant experience
Stayed for 3 nights. Staff were all welcoming and helpful from check-in to final free shuttle to airport. Room was attractively decorated and well-equipped--bed very comfortable, lots of places to plug in our gadgets.
Liked the breakfast sandwiches and other food for sale in the very convenient lobby cafe (much preferable to the neighnbouring IHOP)..
Bedside reading lights to allow one person to read while the other sleeps. (Lights on wall cast too much light.)
Check out shorwer drains--musty smell from ours periodically.
May 30, 2014
Rated 5 out of 5 by WapitiWA Best at PDX
With the choices near the Portland airport Aloft is an outstanding value and location. For business the convenience factor makes it my pick when I need to be able to pack and go with a tight schedule. Getting into Portland and back is easy given the location near the freeway system nearby.
June 6, 2014
Rated 5 out of 5 by Travelwriter1 Modern sophisticate
Loved the look & feel of this hotel. Modern and sophisticate with an emphasis on functionality. Just wished they had a Happy Hour at the bar and more selection for dine-in. As it was, I dined out.
June 6, 2014
Rated 4 out of 5 by Jakovdl Fun & Funky hotel for the adventurous traveler
Nicely stylized hotel with all the required amenities, but none of the annoying other bits. Cool décor, easy access, nice room layout, great view of Mt. Hood. Wi-Fi is annoyingly intermittent, but is complimentary.
June 6, 2014
Rated 1 out of 5 by Nic1 Complete disappointment after long day of travel
We usually always stay at the Aloft Potland Airport when we travel from the airport. I made my usual reservations, received confirmations, then even confirmed my room a day prior knowing our flight would be coming in after midnight. I was assured our room was reserved as requested and that there would be no problem with our late arrival. After a 20 hour day of flying two flights of over 7 hours in flight, we arrived at our hotel to be told a tour had come in and that our room was no longer available but they could send us to a sister hotel. Not what you want to hear at 12:45 am. And to top it all off, the sister hotel they sent us to was very old and was In need of a complete renovation in their rooms (we actually saw a lot of mold in the bathrooms). I have recommended the Aloft to many of my friends and associates as "the" place to stay if you are flying out of or to the Portland airport. That will not happen anymore. This situation was completely unacceptable and unprofessional. In this day of social media, customer service should be exceptional for companies tht care about continued business from loyal customers...not making those customers feel disregarded.
December 28, 2012
Rated 5 out of 5 by Wiebsi Very friendly staffs!
I stay at least 4 times a year at the Loft and I have to say that I love it. It is very easy to get to the airport and all you need is close by. What I like the most is that the staffs are great! Friendly, resonding, helping - all you need! :-) Thanks a lot!
June 3, 2014
Rated 4 out of 5 by lmc59 Upscale and lively
We stay at Aloft for its ambiance which is upscale and lively. Our favorite property is Aloft, Bangkok.
At Portland Airport, the staff is friendly, the lounge area is very nice. The outdoor seating area is a good place to sit and visit with friends.
I do wish that there was a continental breakfast choice included in the price.
June 2, 2014
Rated 5 out of 5 by jblch5 Room was very cute and comfortable
I was not sure what to expect, but i liked it. I liked the design and lay out of the room. It was close to the airport, but I slept well having them fly overhead. I did not hear my neighbors very quite and peaceful.
June 3, 2014
Rated 4 out of 5 by OrlandoFL Close to perfect
The staff were exceptional, friendly, and helpful. First class, all the way.
The design and décor are unique and attractive. You feel like you're in a $250/night hotel. The hotel is very clean, and looks new.
The rooms are small. It's ideal for 1 person, but if going with a spouse, you'll be crowded.
* The hotel is small, so it's easy to get in, and get out.
* For some reason, Portland put a mall next to the airport, so that means that there are many good restaurants to choose from.
* The shuttle to the airport doesn't run very often, and may stop at other hotels, if needed.
* For an airport hotel, it is not sound proofed from the planes that fly nearby.
The $169/night felt a bit high, but using the $40 AAA discount made it worth it. If traveling alone, I would stay there, again.
May 21, 2014
Rated 4 out of 5 by Emyb Bed/Pool
The facility is great and great location with all the shopping stores. the only thing that you can do better on would be a better cushioned bed. My back actually was bothering me from sleeping on the bed. I don't think I've had that problem staying at Westin or Sheraton. Just a suggestion.
the pool should always be equipped with towels at all times. We have to ask for towels at the front desk each time we used the pool and they would only give us 2 towels at a time and there were 4 of us.
February 18, 2014
Rated 3 out of 5 by energywhiz Stay was Ok
Arrived on shuttle from airport. Hotel is second stop for the shuttle. Front Desk clerk seemed way too interested in chatting with another staff member before bothering to assist me.
Room was your standard Aloft which I generally love, but the room was dirty and the mattress creaked. I was too tired to bother to complain so I can't speak as to how Staff would have handled it.
I was not thanked for being a platinum member nor told or asked about the points amenity, however it posted soon after my stay.
Overall an ok hotel.
January 9, 2012
Rated 5 out of 5 by TDA48 This hotel is very modern
I don't usually stay at expensive hotels, so I don't expect a lot. However, this hotel was both modest cost and very nice quality! It seemed to be the best of both -- cost and quality. Also, the employees there seemed to enjoy the place and be interested in giving excellent service.
I particularly enjoyed the FREE live jazz musicians while we were there. It made what could have been a mundane airport overnight stay, into an enjoyable vacation night.
I will recommend this particular place to other family members who will be stopping in Portland.
May 11, 2014
Rated 5 out of 5 by Vox22 Fun, modern, high quality, unique.
We very much enjoyed our stay. Love the ambiance. So much value for the price. Will definitely stay again.
May 27, 2014
Rated 5 out of 5 by PF808 Ultra-modern and Upbeat
This was my first time staying at this hotel. It was recommended by my son. Initially, I was a little concern that it might be a little too high tech for me. The décor was very unique and I loved the colors and ultra-modern style. The room was clean and fresh with a lot of shelf space and power outlets, I will definitely stay at an Aloft Hotel in the future and would highly recommend it to anyone interested in an upbeat atmosphere with a change from the norm. The one drawback to this hotel was that there was not a restaurant onsite or a breakfast meal included as a part of the price. However, at this particular location, there were several restaurants within close walking distance. The staff here were very friendly and helpful. This was one of my best experiences at a hotel.
June 8, 2013
Rated 5 out of 5 by mcmbam First experience with Aloft
This was our first experience with Aloft - we are gold SPG members, owning multiple Starwood timeshares plus lots of experience with the varying levels of their hotels. This was an excellent experience for us and we will definitely seek out Alofts in the future. Suggestion: hotel expects too much of their front desk staff - juggling check-ins, check-outs, stocking the snack/take out area and taking food orders. Either increase staffing there or split responsibilities more.
August 1, 2012
Rated 5 out of 5 by Nursery1234 Great place to stay, good location
We stayed three nights here on 2 different occasions in July. Both times, the staff went above and beyond the call of duty to make us feel welcome. We even got a late check out on the last day since our flight out wasn't till late at night. The room was clean and very different, but is modern. The pool and fitness center are open 24 hours which would be nice (didn't use them). They could use a hot tub.
August 1, 2012
Rated 5 out of 5 by Tifosi47 Fun place to stay
3rd time on business to this hotel. Friendly staff, comfortable rooms, near everything.
May 21, 2014
Rated 4 out of 5 by BobJ17 This hotel is very comfortable
This is a great hotel for proximity to the airport. It is comfortable, great beds, and the staff is very helpful.
May 21, 2014
Rated 5 out of 5 by Peachy1948 New benefit for SPD Guests.
I really appreciate that as an SPG Platinum memeber, I now receive complimentary coffee in the lobby. I don't recall getting this benefit at previous visits and I think it is a very nice perk. Thank you Aloft and SPG.
May 19, 2014
Rated 5 out of 5 by Farkie68 Great pet friendly hotel
This hotel has the perfect location for shopping, restaurants and walking and cycling. Beautiful setting with lots of green space, trees and grassy areas. A bonus if you are travelling with a pet. Reception staff were great, especially Crystal and Christian who were extremely helpful.
May 17, 2014
Rated 5 out of 5 by Karrie Hotel Lounge
The lounge needed to be better staffed. There seemed to be only one person doing food and drinks. Have to wait a while at times for service.
May 19, 2014
Rated 5 out of 5 by MinstralintheGallery This hotel is comfortable and convenient for my purpose
Really enjoyed the stay and my children thought it was especially nice.
May 20, 2014
Rated 5 out of 5 by Kimwr1966 Great stay!!
My friend and I came down from Seattle for the Pearl Jam concert. The hotel was awesome. The decor has great lines, the staff was wonderful and I want the squishy blue floor in the elevators. This was my first stay in an Aloft and I will look for an Aloft hotel first when planning my stay anywhere. You guys rocked it!
December 1, 2013
Rated 4 out of 5 by SJR22 Well located PDX hotel
This property is directly across the street from a nice mall with lots of restaurants, has an airport shuttle, and is one long block from the train/transit into downtown Portland. Good location, good value, nice place.
October 5, 2013
Rated 4 out of 5 by mbluecpa Good choice near the airport
The Aloft is a good choice in a large and growing retail/office compound near the airport. Rooms and amenities at Aloft properties are fairly standard and as expected. The rooms are somewhat small but perfect for a one-night airport hotel stay.
Several chain restaurants, both fast-food and sit-down, are within an easy walk. The hotel has an airport shuttle shared witih other properties that's available on-demand with 10-15 minutes' notice. Portland's MAX light rail runs fairly near to the hotel (~1/4 mile) providing access to/from downtown in a little over 30 minutes and the airport in about 5 minutes.
The gym had three treadmills, a bike, a couple of elliptical machines, and a weight machine. Nothing spectacular, but it definitely met my needs and expectations.
The hotel provides an amenity for Gold and Platinum guests; the front-desk agent was not aware of it but just handed me a $5 credit for food/beverage when I inquired.
The hotel has free parking and occasionally advertises park, stay, and fly packages. It's also a good value on cash and points stays.
February 11, 2012
Rated 5 out of 5 by Grandkids10 The Aloft had everything we needed.
The Aloft was not only a great hotel, but having shops and restaurants so close was exceptional. WE will be back and will recommend the Aloft to everyone.
December 3, 2013
Rated 5 out of 5 by Familyfun Great place to stay
We had a great time in Portland very easy to get around with the light rail right out the door and the staff day and night were very helpful. We will be back. Thank you
August 30, 2012
Rated 5 out of 5 by Kimberly Wonderful Stay
The hotel was very comfortable. It felt secure, and the general atmosphere was warm and welcoming.
February 23, 2013
Rated 5 out of 5 by jamie29 Had a great stay
Love the pool table in the lobby. Great drinks at the bar. Comfortable rooms.
July 17, 2012
Rated 3 out of 5 by fworth Staffing has slipped
Client relations needs some improvement. Due to severe weather delays, I arrived 5 hrs later than expected. Person at front desk seemed annoyed that I was checking in. When I asked him to check if my loyalty account was on the reservation, he shook his head and rolled his eyes, as if I had asked him to do the impossible.
The next morning aFed Ex shipment was sent to me at the hotel and I was told it had not arrived. When I provided name of the person who signed, I was told there was no one by that name working at the hotel. Finally, about half an hour later, another person at the front desk recognized the name and was able to find the package, which had been delivered hours ago. I never received a call/message alerting me the package had arrived, had I not been so persistent, I would not have received it at all.
My first day at the hotel I had hung the 'do not disturb' on my door early morning, as I had a series of conference calls. The sign was removed when I left the hotel before noon, but room service never came back to clean my room. The second day I found used coffee packets in the coffee maker, which had not been cleaned.
I stay at this hotel 4-5 times a year, service had always been great, but it has certainly slipped.
June 29, 2013