Rated 5 out of 5 by Familyfun Great place to stay
We had a great time in Portland very easy to get around with the light rail right out the door and the staff day and night were very helpful. We will be back. Thank you
August 30, 2012
Rated 5 out of 5 by Grandkids10 The Aloft had everything we needed.
The Aloft was not only a great hotel, but having shops and restaurants so close was exceptional. WE will be back and will recommend the Aloft to everyone.
December 3, 2013
Rated 5 out of 5 by Kimberly Wonderful Stay
The hotel was very comfortable. It felt secure, and the general atmosphere was warm and welcoming.
February 23, 2013
Rated 5 out of 5 by jamie29 Had a great stay
Love the pool table in the lobby. Great drinks at the bar. Comfortable rooms.
July 17, 2012
Rated 3 out of 5 by fworth Staffing has slipped
Client relations needs some improvement. Due to severe weather delays, I arrived 5 hrs later than expected. Person at front desk seemed annoyed that I was checking in. When I asked him to check if my loyalty account was on the reservation, he shook his head and rolled his eyes, as if I had asked him to do the impossible.
The next morning aFed Ex shipment was sent to me at the hotel and I was told it had not arrived. When I provided name of the person who signed, I was told there was no one by that name working at the hotel. Finally, about half an hour later, another person at the front desk recognized the name and was able to find the package, which had been delivered hours ago. I never received a call/message alerting me the package had arrived, had I not been so persistent, I would not have received it at all.
My first day at the hotel I had hung the 'do not disturb' on my door early morning, as I had a series of conference calls. The sign was removed when I left the hotel before noon, but room service never came back to clean my room. The second day I found used coffee packets in the coffee maker, which had not been cleaned.
I stay at this hotel 4-5 times a year, service had always been great, but it has certainly slipped.
June 29, 2013
Rated 5 out of 5 by frankiev56 very nice
all of the staff was very friendly. rooms were very clean. great restaurants across the street
September 14, 2014
Rated 5 out of 5 by McCollin Fantastic stay at Aloft Portland
I was pleasantly surprised by the simplicity yet full service of the Aloft Portland. The shuttle from the airport was great. I was greeted quickly and with a friendly smile. My room was compact yet comfortable. I liked how the soap and shampoo were mounted in the shower. the bathroom sink was nice but didn't drain very well. The bar and downstairs area was very clean and enjoyable. It was conveniently located too. Ashley, in the bar was attentive and friendly. It was a very nice place overall!! I only expected that being an SPG member would get me a little better rate the the general rate but otherwise it was a great place with nice and simple amenities.
April 20, 2013
Rated 5 out of 5 by Jana66 Quiet and Comfortable
We have stayed here twice and we love it! There are so many eating/shopping options close by, easy access to the airport and mass transit. Being so close to the airport, you would think it would be noisy, but it's not. Very quiet rooms and very comfortable sleep. Will stay here again!
September 9, 2014
Rated 1 out of 5 by Anthony86 The rooms were not up to starwoods standards
The staff was friendly and helpful, but the room was just not up to the standards I have experienced at other starwoods locations. When I entered the room there was a large stain on the carpet as I opened the door. As I walked into the room there were large scuffs on the wall to the left and part of the wall had been covered with a similarly colored piece of something but did not match the paint color/wallpaper. The comforter was lumpy and had no duvet (was just placed between two sheets). As I pulled back the comforter I discovered hair. I appreciate the modern look of the design but was absolutely not satisfied with the state of my room for the rate I paid.
October 1, 2013
Rated 3 out of 5 by Mindsurge Great service; uncomfortable sleep
The staff at the aloft was excellent -- going above and beyond to be friendly, informative of the local area and helpful. The room was clean and had all needed amenities (coffee, electical, WIFI, etc.). However, the bed was terribly hard and uncomfortable as were the spongy pillows. Didn't get much sleep due to the uncomfortable mattress/pillows. On a good note, it was very quite even though it was right next to the airport; must have great sound insulation. Bar was a bit higher for drinks than I've paid at other locations. But it is centrally located within walking distance of shopping and a good selection of restaurants.
August 14, 2012
Rated 5 out of 5 by Karen83 Excellent stay!
We checked in and used the park and fly. Great program for those who are needing to leave their car and not use the airport! We have stayed here many times before but this experience was different. Never have we received service like we have this one. Winn checked us in and was extremely friendly. He made us feel like we really mattered and working in the customer industry myself I know that goes along way. Keep him around! People at the front desk in the morning were extremely nice as well; however, I was unable to get any of their names. Nonetheless, great amazing stay. Will always come back for the service that we receive from this hotel! Not ordinary service!
December 30, 2012
Rated 4 out of 5 by joejr86 Convenient and Attactive
I stayed 2 nights at the Aloft in Portland for a weekend getaway, and I was very satisfied. The staff was great, the food was easy; tasty; and affordable, the Wi-Fi was fast, and having my dog was natural and completely welcomed at no additional cost. This is a stones through from the airport and the Maxx rail system, so getting anywhere is easy. Thanks Aloft!
September 2, 2014
Rated 4 out of 5 by JK47 Nice place to stay, but the Front Desk needs to do better
I realize there can be a lot of variability with the Front Desk experience at any hotel, based on who you're dealing with, but with the aLoft PDX hotel I think overall Front Desk performance needs to improve. Specifically: Speed of check-in, AND efficiency of processing (the turnover rate with each guest is just too slow!!). Particularly for SPG Platinum or Gold, there should be a segregated line, and the guest folio should be pre-prepared and ready to go as soon as the guest presents themselves (profile, ccard info, etc. should already be loaded) and proper picture ID.
July 24, 2014
Rated 5 out of 5 by baseball9899 Great hotel near the airport
This is an awesome hotel near the airport. You can easily get to it through the Light Rail train station right across the parking lot, or easily by car if you are renting like we were. The bar area is nice, but if you don't want food from there, there are plenty of other options in the nearby area. The rooms are big, with a nice bathroom, plugs near the bed (some hotels still don't do this!), and a comfy bed itself. Surprisingly for being directly under one of the runway approaches, we did not hear any planes during the night, with one of us being a light sleeper. Overall good value, and easy access.
June 11, 2014
Rated 5 out of 5 by Ecoast Nice property, convenient to airport
I've stayed here before. Room was clean, spacious, well- designed. Liked the common areas too. Close to airport and MaxRail stations, so it is feasible to stay here and go into Portland without difficulty.
September 3, 2014
Rated 5 out of 5 by lmarrs Lisa's Stay
I missed my flight home on Thursday and a friend recommended that I stay at Aloft. Loved it,..loved the design and decor, but the staff was the very best. I love Portland but had a crazy week of travel to several cities and it was topped off by missing my flight. Everyone - shuttle driver, front desk staff, and bar staff were phenomenal. My one request is for a power outlet in the bathroom area (near the mirroe) for the blow dryer. I had to blowdry my hair without a mirror-which wasnt a big deal on Friday because I had a 6 am flight out - I wasnt going to visit customers. Looking forward to staying there again.
December 17, 2012
Rated 1 out of 5 by SPG1 Thought that we were checking into a hostel, not a Starwood hotel
The first impression of the lobby was not great - a small, round desk for checkin almost beside the outside door; the plain concrete lobby floor did not improve our first impression. The person checking us in, though pleasant, did not project a professional image that I associate with the Starwood hotel chain. I though that we had literally 'stepped through the looking glass' and were at the 'tea party' as everything was chaotic with a lineup of guests checking in, the front desk phone constantly ringing, other guests who had already checked in coming back to the front desk for the n'th time as their issue had not yet been resolved, and on and on. The other front desk agent who apparently was working that night was not reachable to help relieve the workload though the one working the front desk was repeatedly buzzing this person and then apologizing to those waiting at the desk that she couldn't contact him.
The room was minimalist at best - the mattress thin and poor lighting throughout. Given the price that we had paid I expected way better, both in the calibre of the facility and the service standard.
September 2, 2014
Rated 5 out of 5 by CB99 great location, friendly staff and a great hotel
I like the location for my travel purpose, the staff are very friendly, clean rooms and recognize the spg member level
September 2, 2014
Rated 4 out of 5 by LenR Great Hotel @ PDX
Great location close to PDX with ample parking and located on MAX red line. Great Park and Fly option. Close to restaurants and shopping at Cascade Station. WiFi can be spotty, as can phone reception depending on your carrier. Lobby bar with some additional self-serve food options. Nice outdoor seating options, as well as a pool and gym.
August 25, 2014
Rated 5 out of 5 by DanSM Amazing Atmosphere
I normally stay in other hotels near the Aloft and have never stayed here except for this one time. Upon first walking in you either see the pool, sitting area and gym or the bar (Depending on which side you enter); the hotel also has a flight board that lets you check your flight. It has a modern feel to it, the rooms are a bit dark, especially the bathroom with the odd lighting arrangement but it helped me relax. The pool is open 24 hours a day and ITS NOT FREEZING it is actually warm. I can not remember the name of all the staff but they were all kind from the the housekeeper to front desk staff. Thanks Kathy. Breakfast is not a strong point but you have so much to choose from just a walk from the hotel.
June 23, 2014
Rated 3 out of 5 by NOTAGOGO Not for older guests
The bed was so low my husband could not get out of it. He pulled his groin muscle trying to get up. He is somewhat handicapped as can be seen from our request from a handicap unit. It was a not a good experience.
The room was clean and neat and all staff members were dealt with were very pleasant.
There was no food available when we arrived at 8:30 p.m. Bought a brownie that was stale. Was told we could walk across the street to restaurants but having had a long six hour flightwe were in no mood to go out. I realized afterward I should have checked the availability of an onsite restaurant.
All and all the experience was very disappointing and we will never stay in an Aloft again.
January 6, 2013
Rated 4 out of 5 by darkreign A few shortcomings
The sparse-furnishings approach has its drawbacks. For example, a single light switch controls washbasin/"closet" space and toilet/shower space. It would improve things to have a separate control for the shower space to act as a night light, but the single switch/double space lighting is too bright to leave on at night. The rationale for the frosted window from the toilet space to the sleeping space is unclear.
August 18, 2014
Rated 4 out of 5 by miki1014 Very convenient
2 minute walk to the Max light rail, which takes you to the airport and downtown Portland. Many dining options across the street and next door. Target, Ikea, Best Buy... within walking distance. Free wifi and not resort fee is a plus. Very quiet even though train right next door and airport down the street.
August 24, 2014
Rated 5 out of 5 by HenryTheNth Great Bartender
We enjoyed several evenings in the hotel bar treated to masterfully concocted beverages by the most talented mixologist I've had the pleasure of being served by in many a year.
August 25, 2014
Rated 2 out of 5 by LindaG1995 Reservation mistakes and bad airbeds
When we checked in the 2 queen room that we reserved was not available. The only thing they could offer us was a king and I had to ask for a roll away. I thought they would at least offer since we had 4 people. They brought us an airbed that kept deflating. We asked for a different airbed for night #2 and it also kept deflating. the fridge was broken so all of our food went bad. The windows don't open and the AC system is horrible, very loud and either freezing or way too hot.
on the good side the staff was mostly friendly, there was live music, pool table and a great funky atmosphere.
June 17, 2013
Rated 2 out of 5 by Portland Pros and Cons
The good news is that Sando ( do everything for everyone person) Jared front desk,staff (? Spelling) Charlene (lobby house person) Justine and Isabel ( both house people) were really extraordinary. I was having a really difficult time personally and honestly each of the aforementioned staff were angels. I am thankful that they are each strong, ethical, proud, dedicated and skillful in their own right and that their philosophy is antithetical to Michelle's. e.g. I asked her the same question three times and not only did she not answer my question but she insulted me in a way I have never experienced in my years of staying in hotels. I rarely experience downright meanness like that from a supervisor.
June 2, 2013
Rated 5 out of 5 by Teamland Great Food
The hotel had great food as well as alot of great restaurants very close.
August 25, 2014
Rated 2 out of 5 by Charlie382 Great service, Strange lighting
The front desk was great, helpful, knowledgeable, smart. Technology in the room very advanced. I was able to easily connect my ipad to the tv. The lighting problem is that there are translucent panels between the bath area and the room, so that when my wife went to the toilet in the middle of the night, the light spilled into the bedroom waking me up, and keeping me up. One more thing - the music in the lobby is loud and aggressive. i would urge management to switch to downtempo, also hip and not as disturbing.
July 15, 2014
Rated 3 out of 5 by Liggy123 Good hotel....horrible gym
Staff is great, all very nice! Unfortunately a workout room is essential for me and the gym at the hotel was pretty much non functional. Two elypticals worked so poorly couldn't use them, couldn't see the screen on one treadmill...DANGEROUS....other one was way too loud. Free weights worked! :) Room is starting to show some age. If a workout room is important to you do not stay here..I checked out early and booked a room elsewhere. If a workout room is not important to you then this hotel is a good choice and convenient..I will probably not stay here again myself...sorry :(
September 13, 2013
Rated 5 out of 5 by tadpoletucker Perfect Location
Great location close to the Portland Airport. Just hop on the Max Red Line, and it takes you within one block of the hotel. Cascade Station shopping and restaurants are across the street from the hotel, and the IHop is right next door. The staff, especially Wren, was very helpful, and was able to assist me with early check in after an all night flight. The hotel was very clean, and modern. Nice bar, pool, workout room, and all kinds of snacks and beverages. I would absolutely stay there again on my next trip to Portland.
July 2, 2014